Values and Behaviours Framework Value Behaviour What this

Values and Behaviours Framework Value Behaviour What this means for Adult Social Care staff I am committed to improving the lives for adults, their carers and their families Passionate about making Ealing a better place Improved Life for residents Can see and appreciate things from a resident point of view Understands what people want and need I undertake strengths-based assessments around a conversation which identifies an individual’s strengths as the starting point, and looks at creative solutions based on outcomes rather than being service driven I apply my knowledge of the local community, Council and partner information sources, people’s personal networks and providers to help residents access new opportunities which will support them to maintain or gain independence. Encourages change to tackle underlying causes or issues Does what they say they’ll do on time Trustworthy Is open and honest Treats all people fairly Tries out ways to do things better, faster and for less cost Innovative Brings in ideas from outside to improve performance Takes calculated risks to improve outcomes Learns from mistakes and failures I build empathic, respectful, trusting and empowering relationships with adults, their carers and their families I ensure that I put into action anything that I have committed to with adults, their carers and families in a timely manner, and ensure regular communication where it is required I continually seek out new way to deliver a financially sustainable Adults Social Care Service through creative and innovative ways of working I creatively explore options to meet people’s outcomes that seek the least restrictive options first, drawing on an individual’s own resilience and strength, their networks of support and the community around them.

Values and Behaviours Framework Value Behaviour What this means for Adult Social Care staff Encourages all stakeholders to participate in decision making I contribute to the culture of effective performance management & quality assurance, ensuring that services are responsive to the local and national landscape and contribute to the Council’s aims and objectives Makes things happen Acts on feedback to improve performance Accountable Works to high standards Takes personal accountability for their own learning Responds to customers and staff in a timely manner Ambitious and confident in leading partnerships Collaborative I maintain and update knowledge regarding social policy and social work practice and be fully informed of organisational policy and procedures and relevant legislation, acting as a resource for the team and helping to develop others I take responsibility for answering the phones, as well as being responsive to personal voice messages and emails I track, monitor and get proactively involved in the management of my budget (budget manager roles) I commit to understanding the community I serve and develop links and opportunities within it, liaising with local, universal and other services to promote access to them. Offers to share knowledge and ideas I represent the Council on multi-agency networks assessing, planning and implementing support and services to promote independence and choice. Challenges constructively and respectfully listens to feedback I utilise leadership and management skills and tools, including supervision and team meetings to encourage high-performing teams which embed strengths-based approaches (management roles) Overcomes barriers to develop our outcomes for residents Considers the impact of all external communications I contribute to a supportive learning culture of knowledge sharing and reflective practice, including participating in team meetings and other relevant forums I carefully consider the messages contained in all communications (written or verbal), and the impact it may have on adults, families and external partners