Value Stream Management for Lean Healthcare IDM 404

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Value Stream Management for Lean Healthcare IDM 404 Spring 2015 Lean Six Sigma Terminology

Value Stream Management for Lean Healthcare IDM 404 Spring 2015 Lean Six Sigma Terminology SOURCES: Minitab 15 Help Guide The Lean Healthcare Pocket Guide XL (2008) Authors: Debra Hadfield, RN MSN and Shelagh Holmes, RN Value Stream Management for Lean Healthcare (2009) Authors: Don Tapping, Sue Kozlowski , Laura Archbold , and Todd Sperl

Lean Six Sigma Terms 1 l l l Voice of the Customer (VOC) Internal

Lean Six Sigma Terms 1 l l l Voice of the Customer (VOC) Internal customer, external customer 5 S 5 Whys Cause and Effect Diagram Histogram Flowchart Check sheet Six Sigma Spaghetti Diagram Standard Work Spring 2018 IDM 404 Dr. Joan Burtner Slide 2

Lean Six Sigma Terms 2 l l l JCAHO JIT FIFO PDCA DMAIC Balanced

Lean Six Sigma Terms 2 l l l JCAHO JIT FIFO PDCA DMAIC Balanced Scorecard Continuous flow Cycle time, Takt time Document tagging Current state map, Future state map Root cause , RCA Upstream, downstream Value stream, value stream map Spring 2018 IDM 404 Dr. Joan Burtner Slide 3

Lean Six Sigma Terms 3 l l l Kaizen, kaizen blitz Kanban Leveling, line-balancing

Lean Six Sigma Terms 3 l l l Kaizen, kaizen blitz Kanban Leveling, line-balancing Mistake proofing (poka-yoke) Observation guide Pareto chart Process, Process map Queue time Visual control Waste, waste walk, waste audit Work load balancing Spring 2018 IDM 404 Dr. Joan Burtner Slide 4

VSM Text Glossary Definitions 1 l l Spaghetti diagram – standard symbols used to

VSM Text Glossary Definitions 1 l l Spaghetti diagram – standard symbols used to trace the path of a part, document (electronic), person or service through all its phases ****INCORRECT**** See Text pages 113, 277 Flow chart -- Standard symbols used to visually represent a type of operation, process, and/or a set of tasks to be performed. Synonymous with process map See Text page 109 Process map – Standard symbols used to represent a process in detail. It will provide a detailed visual listing of all the major and sub-steps in a process See Text page 114 Value stream map – A visual representation of the material, work, and information flow, as well as the queue times between processes for a specific customer demand See Text pages 99, 100, 102, 103, 106, 107 Spring 2018 IDM 404 Dr. Joan Burtner Slide 5

VSM Text Glossary Definitions 2 l l Root cause – the origin or source

VSM Text Glossary Definitions 2 l l Root cause – the origin or source of the problem Root Cause Analysis (RCA) Ø l l Quality tools such as Brainstorming, Cause and Effect Diagram, and 5 Why Analysis can be used to help understand the root cause of the waste (Page 147) Cause and Effect Diagram – a visual representation of the various factors affecting a process Fishbone Diagram – Same as Cause and Effect Diagram Ishikawa Diagram - Cause/Effect Diagram (See Text page 150) Upstream Downstream Process flow Spring 2018 IDM 404 Dr. Joan Burtner Slide 6