Value of Kindness Patience Activity Time Toothpaste Activity

Activity Time Toothpaste Activity Who Am I?

Toothpaste Activity • Obviously putting the toothpaste back in the tube is nearly impossible

Who Am I? • First sheet - The Bad Names • How did the

• Observing or being impacted by someone not following process, routine, procedures or

When We Forget to Be Patient • We may say things that we don’t

The Impact on the Workplace • Team members feeling like they are on “pins

Immediate Coping Strategies • Stop and take a breath (Inhale for 5, exhale for

After the Fact Coping Strategies • Reflect, understand why your are getting frustrated, upset,

Applying the Activities… • Remember, the words we use and how we interact with

Slides: 12

Download presentation

Value of Kindness & Patience

Activity Time Toothpaste Activity Who Am I?

Toothpaste Activity • Obviously putting the toothpaste back in the tube is nearly impossible and can’t be done! • What symbolism does this have to bullying and workplace respect?

Who Am I? • First sheet - The Bad Names • How did the names make you feel? • How did these names impact you? • Second sheet - The Good Names • How do these names make you feel? • How did you determine what names to select? • What can you do as a team member to make sure other team members are called by their preferred name?

• Observing or being impacted by someone not following process, routine, procedures or standardized training • Conversely, not having a process, routine or procedure when there should be one What Causes Impatience? • Feeling too busy • Trying to please everyone • Answering the same question over and over • Additional reasons?

When We Forget to Be Patient • We may say things that we don’t mean • We may use different tone or volume • Our body language may not be positive

The Impact on the Workplace • Team members feeling like they are on “pins & needles” • Heightened stress and anxiety • Increased absenteeism • High percentage of turnover • Staff burnout • Low productivity • Decreased quality of care

Immediate Coping Strategies • Stop and take a breath (Inhale for 5, exhale for 5) • Think before you speak • Remember everyone has bad days - things always cannot be perfect • Take a walk • Explain to other team members that you need a moment to catch up • Smile • Additional Ideas?

After the Fact Coping Strategies • Reflect, understand why your are getting frustrated, upset, stressed • Talk with a leader, manager, or human resources • Ask how you can become involved in remedying the solution • Offer to provide additional teaching and training • Approach the team member directly, talk with them, offer training (as applicable)

Applying the Activities… • Remember, the words we use and how we interact with one another during stressful and busy moments have a significant impact on: • Job Satisfaction • Engagement • Retention • Quality of Care • Customer Service • Make sure your words, body language and actions are reflective of a kind heart.

Questions or Comments?