Value of Cisco Trainings and Certifications Danny Gooris

Value of Cisco Trainings and Certifications Danny Gooris, Business Development Manager Russia and CEE Learning@Cisco Thursday, March 25, 2009 Benelux Annual Instructor Event Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Agenda § Worldwide Skills Gap § Economic Environment § Investing in Staff § Value of Certifications § Value of Training for Organizations § Learning@Cisco Product Portfolio § Certifications Be. Ne. Lux § Costprice CCENT & CCNA § Q&A Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2

Worldwide Skills Gap Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3

Network Solutions—New Challenges for Talent Role of the Network Grows Learning@Cisco Charter: § Double networking talent by 2012 § Remove knowledge gaps as barriers to deployment § Enable Cisco, partners, and customers Video Convergence Smart Communities Web 2. 0 IP Video, Tele. Presence Knowledge Gap Evolution of the Network Data Center Unified Communications Enhanced Security Wireless Voice Transport Telecommuting / VPN § § § Ethernet Switching Routing Technical and business architects Support operations Designers and planners Vertical solutions Certified skills Strategic planners Time Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4

Strong Demand for Cisco Certified Professionals Cisco Share of the Total Market Gap Western Europe Total Certified: 106, 956 Cisco Gap: 46, 044 U. S. /Canada Total Certified: 254, 375 Cisco Gap: 6, 109 Central Europe Total Certified: 12, 691 Cisco Gap: 28, 309 Eastern Europe Total Certified: 8, 482 Cisco Gap: 48, 518 Russia Total Certified: 6, 313 Cisco Gap: 80, 687 Japan Total Certified: 107, 764 Cisco Gap: 2, 236 Latin America Total Certified: 24, 698 Cisco Gap: 108, 302 China Total Certified: 132, 688 Cisco Gap: 131, 392 Middle East Total Certified: 28, 552 Cisco Gap: 41, 448 Africa Total Certified: 29, 129 Cisco Gap: 58, 871 Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential India Total Certified: 126, 481 Cisco Gap: 78, 519 All of APAC Total Certified: 489, 895 Cisco Gap: 195, 105 5

Economic Environment Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

Economics of Learning and Certification § New global economic conditions exist. § Intense competition requires the best human capital for: – Greater customer focus – Greater productivity per employee – Stronger risk management and cost containment § Employers need to identify and develop talent. § Individuals need to adapt and enhance their value. Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Current IT Operational Environments § Skilled, trained IT staff are needed more than ever to maintain availability and improve the efficiency of current installations and older equipment. § IT and network design are central in supporting business efficiency and optimization—there will be an increased focus on this in IT operations. § Longer life cycles for equipment (4 years) require trained staff to ensure the best utilization and maintenance of equipment. IDC, “Coping with the New Normal- How the Changed Economy is Shaping IT Practices, “ #220285, October, 2009 Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

Investing in Staff Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

We have found that worldwide organizations are investing in new networking roles. Network Security § Role dedication is increasing. Voice/ Communications Network Operations Center 69% Wireless Remote Office and Teleworkers 80% § Skills like security, risk, and performance management are emerging as important, regardless of role. 66% 61% § Skill requirements are consistent across geographies. Base: 1500 managers in charge of network hiring and training Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

Certifications are critical to guarantee these skills. Network Security Network Operations Center Wireless Voice/ Communications Remote Office and Teleworkers § IT managers cite certifications as important to qualifying new candidates—as well as for their own professional development. § Half to three-quarters of IT decision makers expect the importance of certifications to increase. Base: 1500 managers in charge of network hiring and training Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13

Value of Certifications Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16

Certifications Offer Value in Many Ways § Screen job applicants § Validate the technical acumen of current staff § Ensure quality, competency, and relevancy § Create a platform for career development § Provide credibility and customers § Offer recertification to maintain skills “Does my workforce have the ability to deal with the increased pace of change? Do I? ” Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17

Role-Based Job Skills Key Findings Career Path and Training § Professional and technical certifications play an important part in an IT career. § IT decision makers indicate that certifications are second only to a four-year college degree in qualifying for a position. § IT decision makers indicate that certifications are the most important educational tool for being able to actually perform an IT job. Source: Forrester Research Role-Based Job Skills Study Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18

Certifications Help Get the Job § When IT decision makers were asked about their formal training … – … 49% said that certifications “were needed” to qualify for their current job. Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

Certifications Help Keep the Job § When IT decision makers were asked about their formal training … – … 46% said that certifications “were needed” to perform their current job. Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20

Value of Training for Organizations Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 21

Value of Training for Organizations § Developing expertise § Building the best talent § Increasing marketplace competitiveness § Increasing productivity § Building the loyalty of staff § Optimizing the overall effectiveness of the organization § Preparing for Certifications Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22

Benefits of Training and Certifications For Employers § Productivity: – 66% of managers believe that certifications improve the overall level of service and support offered to IT end users and customers. * – 75% of managers say certifications are important to team performance. * – Organizations with 40– 55% of team members certified performed above the average of all organizations. * § Better return on investments: The right skills to ease deployment, use products to their fullest, and get the most out of the IT investment. § Lower costs: Skills to efficiently handle issues that arise. Less downtime equals lower costs. § Increased customer satisfaction: IT training increases customer satisfaction. Trained workers know how to solve problems more quickly and with a greater success rate. * Source: IDC, "Impact of Training: Functional Excellence Leads to Operational Productivity, " Doc# 215762, December 2008. Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 23

Benefits of Training and Certifications Employees. At company and in market § For Differentiation: § Improved chance of being hired: – According to a Forrester Research survey, * IT decision makers rated certifications second only to four-year degrees in qualifying for positions. They rated certifications first for predicting job performance. – An additional study of hiring managers from about 700 companies found that IT companies view certifications at least as important as a bachelor’s degree. ** § Improved compensation: – Certified individuals have an average compensation premium of at least 10%. *** (U. S. data) – Certification Magazine, December 2008: “Perhaps the most significant observation that resulted from our Salary Survey this year, however, was that being certified carries greater value today than yesterday. ” * Study commissioned by Cisco and conducted by Forrester Research, June 2008. ** The Journal of Information Technology Education, Volume 7, 2008. *** Payscale. com, January 2009. Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 24

Compared Average Salaries Here are the average salaries for Cisco certifications compared to the average networking professional salary CCIE $120, 330 CCNP $91, 870 Network Professional $81, 520 CCNA $80, 890 CCENT $67, 560 Source: Certification Magazine Salary Survey 2008 (12/08) Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 25

Learning@Cisco Solutions Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26

Learning@Cisco Solutions Value of Training and Certification Instructor-Led Training Synchronous Training Gaming, Lab Simulations Customized Consulting Services Cisco Learning Network Virtual Mentoring Accelerated Learning Programs Certifications, Formative Assessment Products Cisco Press, Digital Libraries © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 27

Expanding Cisco Career Certifications Career Specialty § Security Architect: Cisco Certified Architect § Unified Communications Expert: § Wireless CCIE® R&S, Storage, Service Provider, Security, Voice, Wireless, and CCDE™ § Storage Networking § Optical Professional: § Advanced Routing and Switching CCNP®, CCIP®, CCSP®, CCVP®, CCDP®, and CCNP Wireless Entry/Associate: § Data Center CCNA®, CCENT™, CCNA Security, CCNA Voice, CCNA Wireless, and CCDA® Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. § Foundation Cisco Confidential 28

Cisco Press Resources Enhance Classroom or Web-Based Training Cisco Press Learning Path Learn Experience Prepare Practice Expert Level www. ciscopress. com Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 29

Cisco Learning Network The Cisco social learning network for networking professionals across the globe. www. cisco. com/go/learn Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 30

The Cisco Learning Network Is Your Source for … § Training § Certification information § E-learning § Learning games § Self-assessments § Study groups § Mentoring § Career Builder Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 31

Certifications Split Belgium/Netherlands/Luxemburg Certifications Netherlands take almost ¾ of all certifications in the Be. Ne. Lux 2% 27% Belgium Netherlands Luxemburg 71% Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 38

Certifications CCENT & CCNA 500 7 000 CCENT 450 6 000 400 350 5 000 300 4 000 250 CCENT 200 150 CCNA 3 000 CCDA 2 000 1 000 50 0 0 Belgium Netherlands CCENT is relatively new, but is catching up on CCNA remains the most popular certification Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39

Certifications CCNA Concentrations 60 50 40 CCNA Security 30 CCNA Voice CCNA Wireless 20 10 0 Belgium Netherlands CCNA Security is the most taken CCNA Concentration certification, followd by CCNA Voice Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 40

Certifications CCNP 1 600 CCNP 1 400 1 200 1 000 800 600 400 200 0 Belgium Netherlands CCNP is increasing thanks to an increasing CCNA Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 41

Certifications CCIE 300 Certification - Routing & Switching 35 250 CCIE Certification - ISP Dial 30 200 CCIE Certification Security 25 150 100 50 0 Belgium Value of Training and Certification Netherlands © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential CCIE Certification Service Provider 20 CCIE Certification SNA/IP Integration 15 CCIE Certification Storage Networking 10 CCIE Certification Voice 5 CCIE Certification - WAN Switching 0 CCIE Certification Wireless Belgium Netherlands 42

How much does CCENT & CCNA costs Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 43

How much does the CCENT / CCNA Exam costs? Standard price is 250 USD If you get a score of +75% on your CCNA Discovery or Exploration you get 50% discount 250 USD – 50% = 125 USD = 70 Euro Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 44

What do we have in common in the Benelux? What can you get today for 70 Euro? 15 Beers ? ? ? Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 45

Once you get certified…. Think Big… You differentiate yourself in the market You can earn more, get promotion Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 46

Result of lifetime being certified. . . Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 47

Q&A Resources: www. ciscolearningnetwork. com www. cisco. com/go/hire www. cisco. com/go/learningpartners www. vue. com/cisco Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 48

Value of Training and Certification © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 49