Value Added Process Mapping Chapter 10 Lean Six
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Value Added Process Mapping Chapter 10 Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • Time waste differs from material waste in that there can be no salvage. – Henry Ford Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • A process takes inputs and performs value-added activities on those inputs to create an output. Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • A process map is a graphical representation of all of the steps involved in an entire process or particular segment of a process. Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • Value Added Process Mapping – Value streams are the actions required to create a product or service from raw material until it reaches the customer. • A value stream may include both value and non-value added activities. – Value stream process maps seek to capture the activities taking place while people do the work they do. – Value stream process maps will show where improvements can be made to eliminate non-value added activities. Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • To effectively improve processes it is critical to: 1. Determine the objective of the process as it relates to the customer. 2. Determine the boundaries of the processes as the customer sees them. 3. Involve representatives from each major activity associated with the process in the improvement effort. Identify where conflicts exist between the boundaries of the processes as they are related to existing functional departments. 4. Identify the process owner. 5. Create a process map by identifying all of the activities in the process. Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • To effectively improve processes it is critical to: 6. Separate the non–value-added activities from the value-added activities. 7. Eliminate the non–value-added activities. 8. Identify, analyze, and eliminate variation in the process. 9. Determine whether the remaining value-added activities are truly the “best practice. ” 10. Redesign the process using the knowledge gained in the first nine steps. Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Value Added Process Mapping • Process Map Symbols Activity Inspection ? Transportation Delay Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers Storage © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.
Decide to get a job Yes Phone interview? Schedule phone interview No Accept position? Yes No Decide what type of job to get Maybe Create resume Schedule interview Practice interviewing Have phone interview Wait allotted time for other offers Make counter offer Research companies Go to interview Decide where to apply Send “Thank You” note Did they Accept? Send “Thank You” note Yes Real interview? No Send out resumes and cover letters Wait For Responses No Yes Wait For Responses Made an offer? No Yes Follow-up interview? No Lean Six Sigma: Process Improvement Tools and Techniques Donna C. Summers Yes More Interviews scheduled? No Yes Continue to negotiate? Contact other Companies And inform Them you are No longer available No Start new job! © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved.