VA Customer Experience Dev Ops Agile Releases CEDAR

VA Customer Experience, Dev. Ops & Agile Releases CEDAR IDIQ VA CTO Pre-Decisional / Draft

Index Connecting VA employees with industry partners to deliver highquality, digital products following modern best practices • Contract strategy • Structure and timeline • Competition • Administration Pre-Decisional / Draft

Contract strategy Pre-Decisional / Draft

CONTRACT STRATEGY Mission The CEDAR IDIQ will connect VA employees with industry partners to deliver high-quality, digital products following modern best practices to improve service delivery to Veterans. Pre-Decisional / Draft

CONTRACT STRATEGY Objectives • Give VA streamlined access to a small group of exceptional companies that specialize in agile software development and user-centered design • Create a contract mechanism that incentives VA employees and contractors to deliver rapidly following private sector best practices • Promote the principles of Agile and Dev. Ops culture in VA • Support VA’s Digital Modernization Strategy to solve tough technology challenges facing VA Pre-Decisional / Draft

Structure and timeline Pre-Decisional / Draft

STRUCTURE AND TIMELINE Basic Structure • Multiple-award IDIQ for VA agency use only • 100% set-aside for Service-Disabled Veteran-Owned Small Businesses • Estimated ceiling $250 M over 5 years • Funded primarily by IT appropriations • Managed by Office of the CTO • Planning to award to approximately 5 -10 prime vendors • Tasks Orders limited to $10 M, including options • Task orders can be either Firm Fixed Price or Time and Materials Pre-Decisional / Draft

STRUCTURE AND TIMELINE Scope of Work • Agile Software Development • Dev. Ops • Product Management • Automated Testing • User-Centered Design • Deployment Activities • User Research and User Story Collaboration • Customer Support • Plain-Language Content Writing • Cross-Functional Collaboration • Usability Testing • Metrics Reporting and Analytics • Integration Support Pre-Decisional / Draft

STRUCTURE AND TIMELINE Acquisition Timeline Date Action November 7 FBO posting update November 20 Industry day in San Francisco December 9 -11 Industry day in Nashville (NVSBE Conference) December 18/19 Industry day in DC (matchmaking event) January Draft solicitation February Final solicitation May Award Pre-Decisional / Draft

Competition Pre-Decisional / Draft

Show me, don’t tell me Pre-Decisional / Draft

Post-Award Management Pre-Decisional / Draft

POST-AWARD MANAGEMENT CEDAR Team • The goal of the CEDAR IDIQ team is to create a stable environment where highly qualified vendors and their VA community of clients can thrive and foster Agile and Dev. Ops cultures • This cross functional team sits in the office of the CTO and includes experts from product, design, engineering, and procurement • The CEDAR team provides intake and vetting for all task orders before they are executed on the vehicle • VA clients and vendor teams get onboarding to agile service delivery and modern digital service contracting best Pre-Decisional / Draft

POST-AWARD MANAGEMENT Performance • Focused on outcomes not deliverables (nottraditional Quality Assurance Surveillance Plans) • Limited reporting on staffing, delivery, and monitoring • Deep-dives with product leadership • Task Order scorecards Pre-Decisional / Draft

Working in VA • VA CTO encourages agile teams to use the technology stacks of their choosing. We support modern tool chains and have enterprise accounts for many of the most common tools Pre-Decisional / Draft

For questions contact: David Melton, Contract Specialist David. Melton@va. gov Pre-Decisional / Draft