v v v v Measurementmanagement KPI Key Performance

목차 v v v v 도입부 Measurement-management KPI (Key Performance Indicator) KPI Categorization KPI Cascading KPI Targeting KPI 도출 실습 2 경영기획팀

도입부 § Vital Few and Trivial Many § General Management Issues § Do Right Things Right ! 3 경영기획팀

KPI의 활용 부문 § KPI는 BI (Business Intelligence)에서 활발하게 사용되고 있음. § Scorecarding § Business Performance Management and Performance Measurement § Business Planning 사업계획 성과관리 § Business Process Re-engineering § Competitive Analysis § Customer Relationship Management (CRM) and Marketing § Data Mining, Data Farming, and Data warehousing § Decision Support System (DSS) and forecasting § Enterprise Management System § Executive information Systems (EIS) § Finance and Budgeting 재무와 예산 § Knowledge management 지식관리, 교육관리등 § ISO 9001: 2000 17 경영기획팀

KPI Categorization § KPI의 균형 검토 § KPI Perspective dimension § KPI Family dimension § KPI Category dimension § KPI Focus dimension 23 경영기획팀

KPI의 균형 검토 § 여러 차원을 고려한 균형 잡힌 측정지표(balanced metric)를 도출함 § KPI perspective, KPI family, KPI Category, KPI focus § 위 차원들에 비추어 봄으로서 효율적 KPI 도출 지원 : Feedback 포함 KPI Perspective & Family 재무관점 고객관점 Financial v v Profitability Cost Savings Resource Utilization Staff Productivity Customer v v Internal Processes v v KPI Category Process Quality Productivity Cycle Time Process Efficiency 내부 비즈니스 프로세스 Product Quality Product Innovation Timeliness Service Quality • • • KPI Focus Learning & Growth v v Innovation Technology Growth Knowledge Sharing Direct Percent Simple Ratio Index Composite Average Statistics • • • Time Horizon Indicator Type View Level Purpose 학습과 성장관점 24 경영기획팀