UWM CIO Office What Happened to the Computer

UWM CIO Office What Happened to the Computer Lab? Beth Schaefer Associate Director, Client Services, University Information Technology Services, University of Wisconsin–Milwaukee 1

UWM CIO Office UW-Milwaukee At A Glance Enrollment 30, 400 Undergraduate 25, 000 Masters & Doctoral 5, 000 Faculty & Staff 3, 455 Central IT staff 125 IT student staff 175 Schools & Colleges 12 Programs: Undergraduate Masters Doctoral 84 48 24 2

UWM CIO Office Computers on Campus • 6 Public Campus Computer Labs 450 Computers - Windows XP and Mac OSX –Student Union –Sandburg Residence Halls –Lubar School of Business –Daniel M. Soref Learning Commons - Library –Curtin Hall (Mac Lab) –Bolton Hall (Walk In, Tech. Store, Tech. Repair) 3

UWM CIO Office Computers on Campus • 130 Web Kiosks across campus • Multiple departmental and disciplinary specific labs 4

UWM CIO Office Computers on Campus • Student Computer Ownership on Campus – Ownership of personal desktop – 49% – Ownership of Laptop – 83% – Percentage of students using labs – 19% 5

UWM CIO Office CCL Application Usage • October 2008 -October 2009 • Internet Explorer XP • Microsoft Word XP • Mozilla Firefox XP • Real Player XP • Microsoft Power Point XP • Adobe Acrobat Reader XP • Microsoft Excel XP • Zip Genius XP • Minitab 15 Statistical English XP • Apple i. Tunes XP • Adobe Photoshop XP • Microsoft Access XP • Windows Media Player • Mozilla Firefox OSX • Microsoft Notepad XP • Adobe Acrobat 8 XP • Adobe Acrobat Distiller XP • Microsoft Paint XP • Apple Safari Web Browser OSX • Arc. GIS Map XP 6

UWM CIO Office CCL Lab Users and Logins • October 2008 -2009 – Total Users 62640 – Total Login 578482 – Average Number of Logins per day 1585 7

UWM CIO Office CCL Lab Users and Logins • October 11 -17, 2009 Student Union 8

UWM CIO Office Changes • In the last year, we have: – Closed a 24/7 lab – Opened a 24/5 lab 9

UWM CIO Office Changes • In the last year, we have: – Unstaffed labs 10

UWM CIO Office Changes • In the last year, we have: – Remodeled labs • Student Union • Daniel M. Soref Learning Commons - Library 11

UWM CIO Office Changes-Student Union 12

UWM CIO Office Changes-Student Union • Enclosure walls brought down 13

UWM CIO Office Changes-Student Union • Enclosure walls brought down • Unstaffed 14

UWM CIO Office Changes-Student Union • Enclosure walls brought down • Unstaffed • Food friendly 15

UWM CIO Office Changes-Student Union • • Enclosure walls brought down Unstaffed Food friendly Louder area 16

UWM CIO Office Changes-Student Union • • • Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded 17

UWM CIO Office Changes-Student Union • • • Enclosure walls brought down Unstaffed Food friendly Louder area Hours of operation expanded “Parking Lot” vs. queuing up for computer 18

UWM CIO Office Changes-Learning Commons 19

UWM CIO Office Changes-Learning Commons • 24/5 availability-Sunday to Thursday 20

UWM CIO Office Changes-Learning Commons • 24/5 availability-Sunday to Thursday • Coffee Bar 21

UWM CIO Office Changes-Learning Commons • 24/5 availability-Sunday to Thursday • Coffee Bar • 200 computers-PC and Mac 22

UWM CIO Office Changes-Learning Commons • • 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs 23

UWM CIO Office Changes-Learning Commons • • • 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms 24

UWM CIO Office Changes-Learning Commons • • • 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services 25

UWM CIO Office Changes-Learning Commons • • 24/5 availability-Sunday to Thursday Coffee Bar 200 computers-PC and Mac Classrooms/Teaching Labs Group Study rooms Library Services IT Desk-double staffing 26

UWM CIO Office Changes-Bolton Hall 27

UWM CIO Office Changes-Bolton Hall • Remodeling to accommodate Tech. Store 28

UWM CIO Office Changes-Bolton Hall • Remodeling to accommodate Tech. Store • Move consultant station 29

UWM CIO Office Changes-Bolton Hall • Remodeling to accommodate Tech. Store • Move consultant station • Cosmetic changes-chairs, carpet, paint 30

UWM CIO Office Changes-Bolton Hall • • Remodeling to accommodate Tech. Store Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use 31

UWM CIO Office Changes-Bolton Hall • • • Remodeling to accommodate Tech. Store Move consultant station Cosmetic changes-chairs, carpet, paint Group workstations seeing more use Shortened hours of walkin support – SRS Clickers and Wireless connectivity 32

UWM CIO Office Operational Changes • “Shift Supervisors” attend to labs with regular rounds 33

UWM CIO Office Operational Changes • “Shift Supervisors” attend to labs with regular rounds • Security cameras 34

UWM CIO Office Operational Changes • “Shift Supervisors” attend to labs with regular rounds • Security cameras • Signage 35

UWM CIO Office Operational Changes • “Shift Supervisors” attend to labs with regular rounds • Security cameras • Signage • Communication (web, guides) • Strengthened relationships with partners on campus 36

UWM CIO Office Survey • Focusing on – "What did you come here to do? ” – "Why did you come here today? ” 37

UWM CIO Office Final Thoughts Not going away just yet • Software and printing are still a draw 38

UWM CIO Office Final Thoughts Not going away just yet • Software and printing are still a draw • Collaborative space 39

UWM CIO Office Final Thoughts Not going away just yet • Software and printing are still a draw • Collaborative space • More multipurpose use 40

UWM CIO Office Contact Information Beth Schaefer, beths@uwm. edu 414 -229 -4072 41