Utilizing de Bonos Six Thinking Hats for Effective

Utilizing de Bono’s Six Thinking Hats for Effective Brainstorming and Problem Solving Meetings 2013 USG Computing Conference Dr. Linda Golian-Lui and Jennifer Young Kennesaw State University

Welcome

Six Thinking Hats In The Library Blue White Red Process Objective Intuitive Green Yellow Black Creative Positive Cautious

Before 6 Thinking Hats

After 6 Thinking Hats

Today’s Outline Ø I. Why Thinking Matters Ø II. De Bono Ø III. 6 Thinking Hats Ø IV. Group Exercise Ø V. In Conclusion

I. Why Thinking Matters Ø All of us assume that the way we think is the “right” way Ø Thinking often proceeds as waffle and reaction to what turns up from moment to moment Ø How we think dictates our approach and therefore our behaviors Ø When we fail at something, we ascribe it to be bad luck, we seldom take the view that the way we thought about it was part of the problem

Thinking Causes Confusion Ø We involve too much in the thinking process Ø We inappropriately get our emotions, ethics, values, ruts, friendships, intelligences, gender issues, experiences, creativity, flexibility, learning styles, opinions, and thinking styles involved in decision making and problem solving situations

Thinking Stew Suggestions, judgment, criticism, information, and plain emotion become all mixed together in a sort of thinking stew

II. Edward De Bono Ø Considered the father of lateral thinking Ø Concluded that the only people satisfied with their thinking skills were POOR THINKERS who believed that the purpose of thinking was to prove yourself right Ø Believed that people needed to embrace the concept of thinking ONE THING at a time Ø This allows thinkers to separate emotion and other baggage from logic

Lateral Thinking to resolve problems with an indirect and creative approach, using reasoning that is not immediately obvious

III. 6 Thinking Hats Ø Technique for effective meeting and / or problem solving. Ø Ability to switch one’s view / vision and attitude. Ø A tool for individual and team thinking development. Ø A tool that supports a healthy learning organization.

Why Six Thinking Hats? Ø Helps us to communicate more effectively Ø Promotes creative problem solving Ø Supports dealing with new situations Ø Allows us to deal with limited information Ø Takes away emotions and baggage Ø A way to avoid arguments Ø Can be fun Ø Allows brain to do one thing at a time – less confusing, more focus

STH Summary

Guiding Principles Ø Use hats to focus the thinking … one at a time Ø Don’t have to use all the hats Ø Can use some hats more than once Ø No debates or arguments … brainstorm Ø Begin with blue Ø End with blue Ø Keep red brief Ø Keep time brisk (3 -4 minutes per hat) – prevents rambling Ø If you need to stimulate ideas consider a ‘Random Word’

Blue Hat: Controls the process

ØManages the process ØKeeps people focus ØMakes the agenda ØProvides summary ØHelps communicate the conclusion ØHelps finalize the next step ØManages the time limits

Blue Hat Key Points Ø Plays the role of the discussion leader Ø Could be any participant, but usually the scribe Ø Used for directing when switching hats Ø Takes practice to use this hat skillfully and with tact

Blue Hat Prompts Ø Why are we here? Ø What are we dealing with? Ø What do we want to achieve? Ø Where do we want to end up?

White Hat: Factual, describes what is there

White Hat: Information Collector ØWhat information is available? ØWhat information would we like to have? ØWhat information do we need? ØWhat information is missing? ØHow can we obtain the missing information?

White Hat Key Points Ø Reports AND listens Ø Assesses the accuracy Ø Assesses the relevance Ø Deals with conflicting information Ø Does not do the thinking for others Ø Helps to separate the facts from speculation

White Hat Prompts Ø What do we know? Ø Do we really know what we think we know? Ø What do we need to find out?

Red Hat: Intuitive, expresses how one feels

Red Hat: Focus on Feelings Ø Intuition Ø Feelings Ø Hunches Ø Justification not needed Ø No Whining

Red Hat Key Points Ø Full permission to express feelings and intuition Ø Ok to express ‘right now’ feelings Ø Ok to express ‘how I felt’ feelings Ø Ok to express ‘how I think” I might feel Ø Ok to express fears Ø Ok to change feelings Ø Not supposed to be correct or logical Ø Not supposed to be reliable

Red Hat Prompts Ø How do you feel about this? Ø How did you feel about this?

Green Hat: Creative, comes up with ideas

Green Hat: Creativity Ø Cannot expect people to be creative but can expect people to make a creative effort A willingness to: Ø Look for alternatives Ø Challenge current thinking Ø Consider new possibilities

Green Hat Key Points Ø A deliberate search for alternatives Ø Ok to be illogical Ø Ok to suggest something that has failed before Ø Ok to suggest something that will cost $$ Ø Ok to be outrageous Ø OK to modify an idea Ø A deliberate search for alternatives Ø Don’t be satisfied with the obvious Ø Pregnant pauses are OK

Green Hat Prompts Ø What are some alternatives? Ø Think outside of the box? Ø If we had $1 million dollars what could we do? Ø If we had unlimited time what could we do?

Yellow Hat: Sees what is good in EVERYTHING

Yellow Hat: Focus on Benefits Ø What is good about the situation? Ø Who might benefit & how? Ø How is this valuable? Ø Why is this logical?

Yellow Hat Key Points Ø Value sensitive Ø Concept sensitive Ø Why is this of interest to people / organization? Ø How does this showcase organizational ROI? Ø How does this give our organization a competitive edge?

Yellow Hat Prompts Ø How can we make this work? Ø What value is there in this idea? Ø What opportunities were there in the past? Ø What opportunities are there in the future if we stay the course? Ø Under what circumstances would this work?

Black Hat: Sees the wrong with EVERYTHING

Black Hat: Focus on Cautions Ø What are the possible problems? Ø Where might there be difficulties? Ø What are the risks? Ø Where do we need to proceed with caution? Ø Where are we weak?

Black Hat Key Points Ø It is OK if some of the same information also comes up under white hat Ø This is NOT the time to solve the problems raised by the black hat Ø This is a valuable and necessary step – be thorough and ruthless Ø However, do not overuse this step

Black Hat Prompts Ø How could this backfire? Ø What’s the risk? Ø Why would someone object? Ø Will this expose us to liability? Ø Do we have the resources? Ø Will it cost too much? Ø Has it failed before?