UTILITY DISCOUNT PROGRAM Sea Tac City Council October

UTILITY DISCOUNT PROGRAM Sea. Tac City Council October 13, 2015

UTILITY DISCOUNT PROGRAM- GOAL To make utilities more affordable for customers through reduced rates and increased efficiency. | 2

UTILITY DISCOUNT PROGRAM - THE BASICS • Funded by City Light and Seattle Public Utilities • Administered by Human Services Department • Benefit: 60% off electric bills, 50% off combined water, garbage, sewer bills o. Average savings of $800 per year • Income eligibility based on 70% of State Median Income • Electric account must be in applicants name • Federally subsidized housing is not eligible at this time | 3

UTILITY DISCOUNT PROGRAM CURRENT STATUS • Estimate that there are 72, 000 households eligible for the program • Current enrollment is over 20, 000 • Seattle Mayor’s goal is to reach 28, 000 participants by the end of 2018 • Sea. Tac Participation o 1, 481 residential meters, 120 on program (8. 1%) o Other city’s participation ranges from 3. 9 to 8. 8% | 4

UTILITY DISCOUNT PROGRAM GETTING THE WORD OUT Marketing • Direct mail to 25, 000 customers annually • Bill inserts 2 times each year • Targeted outbound calls • ‘Pass It On’ employee campaign Outreach • On-site sign up events • Community & school events Conservation • Free home energy visit | 5

UTILITY DISCOUNT PROGRAM CHANGE FOR THE BETTER • Moved from 3 months income documentation to 1 month • Expedited rate application for affordable housing providers • If receiving SNAP benefits, no income documentation required • Moved to 24 month recertification • Developing a pilot for SHA residents • Implemented ‘auto-enroll’ for affordable housing group | 6

UTILITY DISCOUNT PROGRAM HOW TO APPLY • Call 206 -684 -0268 or 206 -684 -3417 • Visit www. seattle. gov/light/assistance | 7

OUR VISION To set the standard—to deliver the best customer service experience of any utility in the nation. OUR MISSION Seattle City Light is dedicated to exceeding our customers’ expectations in producing and delivering environmentally responsible, safe, low-cost and reliable power. OUR VALUES Excellence, Accountability, Trust and Stewardship.