Utilising Mainstream and Targeted Models to Support Student

Content Ø Ø Ø Overview of USW Team Vision and Strategy What we do

Overview of USW Ø 30, 000 students from 120 countries Ø Campuses in Wales

Team Vision & Strategic Focus Vision To support students with any issues, which have,

Where does the team fit? Learning and Teachin g Student Support

What we do ØDevelop and deliver initiatives to support the retention and student success

Individual Students seeking support Ø Complex cases Ø Information and guidance Ø Bespoke Ø

Targeted We target potentially ‘at-risk’ students Ø Provide key online information relating to their

At Risk Student Groups Students undertaking a repeat module(s)/ repeat year Students who interrupted

Lack of Engagement Required to follow up students who are no longer engaging. The

Faculty Initiatives Faculty of Computing, Engineering & Science Providing bespoke, online feedback and access

First Year Impact Supported 765 individual students The two most successful digital campaigns at

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Utilising Mainstream and Targeted Models to Support Student Retention: the USW Progression Advice Team Experience. Lynda Jones Senior Progression Adviser 23 rd May 2019

Content Ø Ø Ø Overview of USW Team Vision and Strategy What we do How – Mainstream and Targeted Impact Questions.

Overview of USW Ø 30, 000 students from 120 countries Ø Campuses in Wales and Dubai Ø The Royal Welsh College of Music & Drama Ø 64% over the age of 21 Ø 31% from areas of multiple deprivation

Team Vision & Strategic Focus Vision To support students with any issues, which have, or have the potential to affect the successful completion of their studies. Strategic Focus Ø 70% proactive, 30% reactive. Ø Fixing issues at source.

Where does the team fit? Learning and Teachin g Student Support

What we do ØDevelop and deliver initiatives to support the retention and student success agenda. ØWork with faculties to identify and support ‘at risk’ students. ØProvide support to students at risk of attrition.

Individual Students seeking support Ø Complex cases Ø Information and guidance Ø Bespoke Ø Holistic Ø Outcome Focused

Mainstream

Targeted We target potentially ‘at-risk’ students Ø Provide key online information relating to their circumstances Ø Support mechanisms Ø Self Help Ø Self Reflective Ø 1: 1 & Group Support

At Risk Student Groups Students undertaking a repeat module(s)/ repeat year Students who interrupted their studies in the previous academic year Students undertaking resit coursework/ examination Students who were offered an unconditional offer, but failed to meet their predicted grades

Lack of Engagement Required to follow up students who are no longer engaging. The University expects that students: Ø Ø attend actively participate in all timetabled activities; make appropriate use of their VLE; submit assessments on time; respond to University communications.

Faculty Initiatives Faculty of Computing, Engineering & Science Providing bespoke, online feedback and access to examination scripts for students required to undertake resit examinations in August 2019 Faculty of Life Sciences & Education Providing free coaching and online resources for students required to undertake repeat modules/ year. Faculty of Business and Society Providing interactive induction sessions for students undertaking a foundation year (Level 3) Faculty of Creative Industries Supporting students on ‘top-up’ years (Level 6) and the transition of students from Level 4 to Level 5.

First Year Impact Supported 765 individual students The two most successful digital campaigns at USW Targeted 2902 students with bespoke online support Improved retention for targeted ‘risk groups’ by 6. 4%

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