Using the READ Scale at the University at
- Slides: 8
Using the READ Scale at the University at Albany/SUNY Jean Mc. Laughlin Honors College/Assessment Librarian University at Albany, New York August 6, 2008 ARL Library Assessment Conference, 2008
University at Albany – University Libraries Three libraries: University, Science, Dewey Student population: • 12, 400 undergraduates • 5, 000 graduate Schools & Colleges • College of Arts & Sciences • College of Computing & Information • College of Public Affairs & Policy • Business, Public Health, Criminal Justice, Social Welfare ARL Library Assessment Conference, 2008
University Libraries • 2 million volumes • 3 Reference Desks • 30 Librarians are using the READ Scale ARL Library Assessment Conference, 2008
READ Scale Introduction April 2007 Phase 1 – May to July 2007 Phase 2 – August 2007 Phase 3 – Fall 2007 ARL Library Assessment Conference, 2008
READ Scale Implementation Reference Department librarian activities • 6 librarians recorded questions and ratings • Librarians met to discuss ratings • Questions and ratings available to all Training provided to University Library librarians ARL Library Assessment Conference, 2008
READ Scale Implementation Equipment transactions READ Scale 6 Reflection of complexity of transactions Librarian feedback • Easy to record transactions • Sometimes difficult to determine category • Good to see real reference numbers ARL Library Assessment Conference, 2008
Fall semester – initial views Expansion of READ Scale to Science & Dewey, Summer 2008 Staffing • READ Scale 1 -2 vs. 3 -6 • Confirms graduate student staffing • Confirmation of real reference work ARL Library Assessment Conference, 2008
READ Scale Ratings - Hourly ARL Library Assessment Conference, 2008