Using Robotic Process Automation to Create a Digital

Using Robotic Process Automation to Create a Digital Workforce Jeff Chandler, Sales Engineer, Kofax

“Swivel Chair Automation” – manual work performed by humans Data files Websites, Portals Email Legacy apps (Green screen) Excel Digital documents Systems Databases 2

Creating a digital workforce with Robotic Process Automation “ “ Robotic process automation (RPA) is the application of technology that automates workflow processes, primarily for administrative work. RPA software can help automate large volumes of digital manual-processing work. ” Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a ‘robot’ to capture and interpret existing applications for processing a transaction manipulating data, triggering responses and communicating with other digital systems. ” 3

Intelligent robotic process automation Automate Any Business Activity Involving Users, Data & Systems Automate the acquisition and integration of information Create a single view of multiple data sources Automate processes by replicating actions of a user Transform data into valuable information

Making robots part of your digital transformation strategy HUMAN WORKFORCE + DIGITAL WORKFORCE = FUTURE INTELLIGENT WORKFORCE Efficiency at the Center § Did shipments depart and arrive on time? § Are we compliant with audit requirements, government regulations? § Where is the process breaking down? Responsiveness at the Edge § How can I improve customer service, efficiency…and profit? § Is this price competitive? § Why are payments being delayed? § When will my loan be approved? 5

RPA complements other technologies to deliver value Insurance Financial services Government Healthcare Retail Manufacturing Education Business process outsourcing Mobile Multichannel capture Extraction & verification Case management Workflow & process automation Capture information Automate processes Content management Search Manage content Customer communication management e. Signature & signature verification Transact digitally Analytics Robotic Process Automation 6

Use cases Web Robots Process Robots Data Extraction Automate Manual Business Process Activities Banking § Equity research § Compliance and risk management Information & Services Provider § Data aggregation § Screening and risk management services Banking § Mortgage lending § Compliance reporting § Customer service Cross. Industry § Finance and accounting § Sales operations Logistics § Order scheduling and Manufacturing § Supply chain automation tracking § Invoicing and credit collections § Researching loads Healthcare § Patient eligibility § Physician credentialing § Customer service Insurance § Claims processing § Compliance reporting § Customer service Retail, Travel § Competitive intelligence and price monitoring § Brand monitoring and fraud protection 7

The benefits of robotic process automation Kapow Benefits 25 -50% cost savings Consistency Reliability Accuracy Audit trail Productivity Cost savings Typically, one robot can do the work of two to five FTEs Increases staff productivity, service levels and capacity by 35 -50% Delivers consistent 100% accurate data Elasticity Better employee satisfaction Deloitte, Forrester, Cognizant

Customer success and results Regional Bank Transportation & Logistics Healthcare Organization • Operational efficiency gains – Loan offer time cut from 14 days to 14 minutes • Faster time to revenue – In one month robot identified $150, 000 receivables • Less time on audits – Robots package up loan files resulting faster turnaround by QC vendor • Significant efficiency gains – robots doing the equivalent of 15, 000+ hours of work annually • Operational efficiency – automated retrieval of clients’ coverage data from insurer web sites • Better risk assessment – automated searching results provide analysts 100% confidence • Premium service – lead to one company increasing business from 400 to over 2, 000 loads per month • Costing savings – $1 million annually • Customer experience – meeting SLA requirement for a five-second customer response

For more information Kofax Kapow is our robotic process automation platform To learn more about Kapow and our RPA offerings visit: 4 www. Kofax. com/robotic-process-automation © 2015 Lexmark International, Inc. All rights reserved. 10