Using Graduate Students and Educational Partnerships to Drive

Using Graduate Students and Educational Partnerships to Drive Practice Improvement Join the conversation on Twitter: #CPI 14

USING GRADUATE STUDENTS AND EDUCATIONAL PARTNERSHIPS TO DRIVE PRACTICE IMPROVEMENT Bradley Cole, MBA, CMPE Blain Alfonso, MHA Join the conversation on Twitter: #CPI 14

Background • Need Established – State funding cuts – Government regulation – Department QI focus • Opportunity Presented – Call from MHA program director • Partnership Formed – Met needs of department and MHA program Join the conversation on Twitter: #CPI 14

MHA Program Structure • • • 2 Year Program 1 Summer Semester Evening Classes Students Contracted through USC Tuition Reduction for Out of State Students – With paid GA • Most student have a GA • Required to do 1 semester residency Join the conversation on Twitter: #CPI 14

The Students Jon Hand Ashley Vertuno Blain Alfonso Jordan Jones Dani Anderson Join the conversation on Twitter: #CPI 14 9/1/09 – 12/15/09 9/1/10 – 5/5/12 8/16/12 – 5/15/14 8/16/12 – 12/15/13 6/1/14 – 5/15/16

Jon Hand, MHA Practice statistics Financial analysis Nursing roles / staffing Nursing Roles / Staffing Sept 2009 Dec 2009 Practice Stats / Analysis Join the conversation on Twitter: #CPI 14

Ashley Vertuno, MHA Research Crystal Reports Training Data collection/reporting Financial reporting QI Dashboard development Patient-Centered Medical Home Crystal Reports PCMH Recognition 2009 2012 Research Data Reporting / QI Dashboard Join the conversation on Twitter: #CPI 14

Jordan Jones, MHA Physician Quality Reporting System SAS programing Meaningful Use attestation Interim Finance Manager Patient Centered Medical Home Recognition EHR onboarding/workflows Data collection/reporting PCMH Recognition Interim Finance Manager 2012 2013 EHR onboarding/workflows Meaningful Use Shadowing; Data collection; EHR enhancements SAS

Blain Alfonso, MHA Meaningful Use attestation Patient Centered Medical Home Recognition EHR Enhancement requests Referral research EHR workflows Data collection/reporting Interim Data Analyst PCMH Recognition Referral Research 2012 Analyst 2014 EHR onboarding/workflows Meaningful Use Shadowing; Data collection; EHR enhancements

Dani Anderson, MHA Candidate Meaningful Use 3 rd Next Available Contracts Patient Advisory Council Quality Team EHR Data Reporting Contracts EHR Data Reporting 2014 2016 Meaningful Use Shadowing; Data collection; EHR enhancements Join the conversation on Twitter: #CPI 14

Practice Improvement Achievements • • Meaningful Use PCMH Physician Panel Management QI Dashboards Internal Transitions (business office, reporting) Contract (MSA) Tracking Database Reporting Infrastructure Join the conversation on Twitter: #CPI 14

Present Status • 13 graduate students since 2009 • 3 students hired into leadership roles within department • Students are seen as team members and essential members of the practice • HSPM 776 Physician Practice Management now a required course – Class size from 13 to 25 Join the conversation on Twitter: #CPI 14

The Future…. Development of AIT/Fellowship Succession Planning Job shadowing with prospective MHA students Development of Practice Management Track within MHA Program, emphasis on quality improvement • Blended classroom with MHA, Pharm. D, MD • • – Joint projects? Join the conversation on Twitter: #CPI 14

Planned Improvement Projects • • • Care Management Service Delivery PCMH EHR/PM Reporting CG-CAHPS Rollout Mystery Shopper / QA Activities Join the conversation on Twitter: #CPI 14

QUESTIONS? Please evaluate this session at: stfm. org/sessionevaluation Join the conversation on Twitter: #CPI 14