Using appreciative inquiry to foster a positive practice

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Using appreciative inquiry to foster a positive practice culture Boost resilience and collaboration ©

Using appreciative inquiry to foster a positive practice culture Boost resilience and collaboration © 2015 American Medical Association. All rights reserved.

What is Appreciative Inquiry? Appreciative Inquiry is an approach that identifies and builds on

What is Appreciative Inquiry? Appreciative Inquiry is an approach that identifies and builds on what is already working well in an organization to foster positive change. © 2015 American Medical Association. All rights reserved. 2

What are the benefits of Appreciative Inquiry? Encourages collaboration, which engages and aligns team

What are the benefits of Appreciative Inquiry? Encourages collaboration, which engages and aligns team members © 2015 American Medical Association. All rights reserved. Fosters a sense of optimism in the workplace Facilitates storytelling (inspires collaboration and confidence) 3

Five steps for changing your organizational culture using appreciative inquiry 1 Build a guiding

Five steps for changing your organizational culture using appreciative inquiry 1 Build a guiding coalition of leaders to shape your organizational culture and work experience 2 Form a “discovery team” to elicit positive stories and themes from your organization 3 Share positive stories to catalyze and spread culture change © 2015 American Medical Association. All rights reserved. 4

Five steps for changing your organizational culture using appreciative inquiry 4 Incorporate appreciative inquiry

Five steps for changing your organizational culture using appreciative inquiry 4 Incorporate appreciative inquiry into daily work to maintain positivity in your organization 5 Link appreciative inquiry to existing performance improvement initiatives 8 © 2015 American Medical Association. All rights reserved. 5

Tools/Resources - questions to incorporate appreciative inquiry into daily meetings and work Example questions

Tools/Resources - questions to incorporate appreciative inquiry into daily meetings and work Example questions What is something that went well for you today? What was a success that you had recently? Can you tell me about a recent positive experience in your work or personal life? Has a patient or family member told you that you made a difference? How do you help to make our workplace more productive and positive? Have you noticed a team member go beyond the call of duty sometime this week? Can you recall a situation this week in which you had a chance to learn and grow? Think of a recent successful team project. What made the team so successful? May N, Becker D, Frankel R, Haizlip J, Harmon R, Plews-Ogan M, et al. Appreciative Inquiry in Health Care: Positive Questions to Bring Out the Best. Brunswick, Ohio: Crown Custom Publishing, Inc. ; 2011. © 2015 American Medical Association. All rights reserved. 6

How is it working at other practices? Charlottesville, VA Lafayette, IN © 2015 American

How is it working at other practices? Charlottesville, VA Lafayette, IN © 2015 American Medical Association. All rights reserved. Indianapolis, IN 7

For additional resources, frequently asked questions and implementation support, visit www. stepsforward. org! ©

For additional resources, frequently asked questions and implementation support, visit www. stepsforward. org! © 2015 American Medical Association. All rights reserved.