USERS IN THE SPOTLIGHT STUDY ON THE USE

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USERS IN THE SPOTLIGHT: STUDY ON THE USE OF THE DUTCH SCIENTIFIC PORTAL NARCIS,

USERS IN THE SPOTLIGHT: STUDY ON THE USE OF THE DUTCH SCIENTIFIC PORTAL NARCIS, 2009 Elly Dijk, Arjan Hogenaar, Marga van Meel Royal Netherlands Academy of Arts and Sciences KNAW Research Information CRIS 2010 , Aalborg, 3 June 2010

2 ROYAL NETHERLANDS ACADEMY OF ARTS AND SCIENCES Department of Research Information Mission: −

2 ROYAL NETHERLANDS ACADEMY OF ARTS AND SCIENCES Department of Research Information Mission: − National focal point of research information Member of Euro. CRIS

3 OUTLINE − Dutch portal NARCIS − IP analysis − Surveys − Interviews −

3 OUTLINE − Dutch portal NARCIS − IP analysis − Surveys − Interviews − Conclusions

4 INFORMATION INFRASTRUCTURE IN THE NETHERLANDS

4 INFORMATION INFRASTRUCTURE IN THE NETHERLANDS

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7 USE OF NARCIS IN 2009: 1. 2 MILLION USERS • 160000 • 140000

7 USE OF NARCIS IN 2009: 1. 2 MILLION USERS • 160000 • 140000 • 120000 • 100000 • 80000 • 60000 • 40000 • 20000 • 0 • Jan • Feb • March • April • May • June • July • Aug • Sept • Oct • Nov • Dec

8 IP ADDRESS ANALYSIS, 2 SURVEYS, 17 INTERVIEWS Ip nummer 192. 107. 175. 11

8 IP ADDRESS ANALYSIS, 2 SURVEYS, 17 INTERVIEWS Ip nummer 192. 107. 175. 11 137. 224. 252. 10 156. 83. 1. 251 Name Views WWS, Department of Energy Office of Scientific and Technical Information 217322 Wageningen University and Research Centre 27792 Erasmus Medisch Centrum 9864 Category University not NL University NL

9 IP ADDRESS ANALYSIS Ip nummer Name Views Category 192. 107. 175. 11 WWS,

9 IP ADDRESS ANALYSIS Ip nummer Name Views Category 192. 107. 175. 11 WWS, Department of Energy Office of Scientific and Technical Information 217322 University not NL 137. 224. 252. 10 Wageningen University and Research Centre 27792 University NL 156. 83. 1. 251 Erasmus Medisch Centrum 9864 University NL 130. 37. 210 VU Universit. Y Amsterdam 5014 University NL 10. 20. 32. 124 Private 4990 Provider NL 145. 88. 209. 33 Leiden University Medical Centre 4720 University NL

10 ORIGIN OF NARCIS USERS BASED ON IP ADDRESS Category Research university Research institution

10 ORIGIN OF NARCIS USERS BASED ON IP ADDRESS Category Research university Research institution University of Applied Sciences Government Not for profit Hospital Business Media Provider Origin of NARCIS use in % 36% 4% 8% 6% 2% 1% 1% 32%

11 FIRST SURVEY − Online survey on NARCIS website - Survey. Monkey − Purpose:

11 FIRST SURVEY − Online survey on NARCIS website - Survey. Monkey − Purpose: • Gather information on NARCIS users • What information were they looking for? − Closed answers with one open answer option − 268 respondents (207 Dutch version; 61 English version)

12 6 QUESTIONS − What is your field of activity? − What is your

12 6 QUESTIONS − What is your field of activity? − What is your profession? − How often did you visit NARCIS in the past six months? − What were you looking for? − What do you find important in a system such as NARCIS? − NARCIS is being developed continually. What are your suggestions?

13 WHAT IS YOUR FIELD OF ACTIVITY? • 70 • 60 • 59 •

13 WHAT IS YOUR FIELD OF ACTIVITY? • 70 • 60 • 59 • 50 • 40 • 30 • 20 • 15 • 10 • 1 • 0 • Univ. /Research • Trade and Industry • Government • Media • Other

14 WHAT IS YOUR PROFESSION? • Other • 37% • Researcher • 36% •

14 WHAT IS YOUR PROFESSION? • Other • 37% • Researcher • 36% • Information specialist • 21% • Policy officer • 5% • Journalist • 1%

15 HOW OFTEN DID YOU VISIT NARCIS IN THE PAST SIX MONTHS? • 1

15 HOW OFTEN DID YOU VISIT NARCIS IN THE PAST SIX MONTHS? • 1 - 3 times • 4 -10 times • more than 10 times • 21% • 18% • 61%

16 WHAT WERE YOU LOOKING FOR? • 70 • 63 • 60 • 53

16 WHAT WERE YOU LOOKING FOR? • 70 • 63 • 60 • 53 • 50 • 40 • 30 • 19 • 20 • 12 • 10 • 0 • Researchers • Experts • 9 • 7 • 6 • Organisations • Addresses • Research • Publications • E-theses • Datasets • 4 • Other

17 WHAT DO YOU FIND IMPORTANT IN A SYSTEM SUCH AS NARCIS? • 90

17 WHAT DO YOU FIND IMPORTANT IN A SYSTEM SUCH AS NARCIS? • 90 • 78 • 80 • 70 • 60 • 50 • 46 • 40 • 26 • 30 • 18 • 20 • 8 • 10 • 0 • Click through to more information • One-stop-shop • Download full-text • RSS feed • Personal pages • Other

18 WHAT ARE YOUR SUGGESTIONS FOR FURTHER DEVELOPMENT? • 60 • 53 • 50

18 WHAT ARE YOUR SUGGESTIONS FOR FURTHER DEVELOPMENT? • 60 • 53 • 50 • 42 • 40 • 29 • 30 • 27 • 22 • 23 • 18 • 20 • 10 • 0 • 5 • International research information • Browsing possibilities • New functionalities • Finance possibilities • Download figures • Citation frequencies • Research networks • Other

19 SECOND SURVEY − 44 respondents from the first survey − Goal: survey usage

19 SECOND SURVEY − 44 respondents from the first survey − Goal: survey usage of various NARCIS sections and the users’ satisfaction − Same characteristics as respondents of first survey − Only difference: greater use of NARCIS

20 WHAT ARE YOU LOOKING FOR AND WHY? • 100 • 87 • 90

20 WHAT ARE YOU LOOKING FOR AND WHY? • 100 • 87 • 90 • 80 • 76 • 70 • 60 • 50 • 40 • 32 • 30 • 22 • 21 • 16 • 20 • 10 • 0 • Experts • Organisations • Research • Publications • Datasets • Other

21 SATISFIED OR VERY SATISFIED WITH THE RESULTS OF NARCIS USE • 90 •

21 SATISFIED OR VERY SATISFIED WITH THE RESULTS OF NARCIS USE • 90 • 82 • 80 • 70 • 63 • 68 • 65 • 60 • 50 • 40 • 30 • 23 • 20 • 10 • 0 • Organisations • Persons • Current research • Datasets • Open Access publications • Other publications

22 17 SEMI-STRUCTURED INTERVIEWS − Nine researchers: 3 humanities, 3 science, 3 social sciences

22 17 SEMI-STRUCTURED INTERVIEWS − Nine researchers: 3 humanities, 3 science, 3 social sciences − Policy makers: 4 − Information specialists: 4 − Journalists: 2

23 MAIN QUESTIONS − To what extent does the target group for whom NARCIS

23 MAIN QUESTIONS − To what extent does the target group for whom NARCIS may be relevant actually use the service? Can any conclusions be drawn about non-users? − To what extent could NARCIS be useful for nonusers given their information behaviour?

24 SCRIPT − Which information sources are used? − How does the interviewee search

24 SCRIPT − Which information sources are used? − How does the interviewee search for information? − What problems does she/he encounter when searching for information? − Not about NARCIS!

25 WHY RESPONDENTS USE CRIS INFORMATION − They use their own networks, except for

25 WHY RESPONDENTS USE CRIS INFORMATION − They use their own networks, except for exploring new areas or finding information about lesser-known researchers − Individuals and organisations: • Researchers: to get background material that may add value to their publications • Non-researchers: to find experts in a particular field in order to gather more information − Current research: to gain an early impression of work being done in new fields of research

26 INFORMATION SOURCES − Digital Library of the respondent’s own university − Search engines

26 INFORMATION SOURCES − Digital Library of the respondent’s own university − Search engines (Google, Google Scholar) − Personal contacts/participation at conferences/workshops − Blogs and Twitter − Dissertations and journal articles − Subscription to alert services − Personal (online) networks (Linked. In) − Datasets (surveys, audio-visual material) and statistical information

27 PROBLEMS FOR RESEARCHERS − Quality − Accessibility − Coverage − Context − Persistence

27 PROBLEMS FOR RESEARCHERS − Quality − Accessibility − Coverage − Context − Persistence − Information overload

28 PROBLEMS FOR NON-RESEARCHERS − Absence of very concise abstracts of scientific publications −

28 PROBLEMS FOR NON-RESEARCHERS − Absence of very concise abstracts of scientific publications − No free access to some texts − Difficulty in finding experts

29 CONCLUSIONS: SURVEYS − Half of the NARCIS users: universities/of applied sciences), research institutions

29 CONCLUSIONS: SURVEYS − Half of the NARCIS users: universities/of applied sciences), research institutions − Most searches are for dissertations; also for other Open Access publications, information about research and expertise − Appreciated: downloading, one-stop-shop; links from persons to publications − Development: access to international information

30 CONCLUSION INTERVIEWS − Many of the respondents’ wishes can be met by NARCIS

30 CONCLUSION INTERVIEWS − Many of the respondents’ wishes can be met by NARCIS − Garanteed quality of the NARCIS content − Access to Open Access publications − Finding experts

31 MAIN CONCLUSION What we need is a better PR effort!

31 MAIN CONCLUSION What we need is a better PR effort!

Thank you for your attention! www. narcis. nl Acknowledgements: Repke de Vries and Henk

Thank you for your attention! www. narcis. nl Acknowledgements: Repke de Vries and Henk Voorbij