Use these icons to modify any of the

Use these icons to modify any of the slides and better tell YOUR Service. Now story. You can also use other sources for images or icons to modify the presentation, meet your needs, and/or incorporate the icons into presentations you have already created associated to Service. Now. 1 © 2019 Service. Now, Inc. All Rights Reserved.

Guidelines • Use the following set of icons to illustrate visual concepts and diagrams. • Take note of the icon labels and only use icons for designated concepts, and use Find on the Home ribbon to search for an icon concept. • Choose the color that is most appropriate for your slides. • To change a specific icon to another color, select it then go to the Drawing Tools ribbon, Format tab and select a new “Shape Fill” color. Do not add a Shape Outline. • Icons are Drawing Objects which means they can be scaled to any size. Hold down Shift, then select and drag from any corner to keep the same proportions. 2 © 2019 Service. Now, Inc. All Rights Reserved.

Icon library 3 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 1 on light background Connect with sales Try a demo Start discussion Investor Relations See locations Reduce redundancy Chart down with arrow Improve IT costs Elevate Strategic Customize Problem/ Benefit Security Unlock Manage Business management Shop Extend visibility Phone Location Balance/ Value Project Service map SLA SDLC Incident Password reset Discover Release Demand management 4 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 2 on light background Asset Optimize/ Manage Chat Profile Events Server Switch Router Database Home Monitor Laptop Learn Application logic Application development Service catalog Service portfolio News Handshake Email Customer service Case study Datasheet Ebook Whitepaper Documentation Infographic Webinar Award Compliance 5 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 3 on Light Background App creator Featured Explore Global Two (2) buildings Three (3) buildings Building chimney Healthcare Government Education Life sciences Financial services Person Two (2) persons Three (3) persons Cloud upload Cloud download Upload Download Headset Headphone Microphone Wi-Fi Speaker Skull Malware Caret Checkmark circle 6 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 4 on Light Background Print Share Close Find an app Get certified Start developing Explore careers Investor Relations Why Service. Now Trust in us Video play Video pause Forward Back Fast forward Rewind Filter Rocketship Application developer C-Suite leader IT leader Facilities manager Field service manager Project manager Service portal Agent Workspace Mobile native Visual Task Boards Community Supervised machine learning 7 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 5 on Light Background Anomaly detection Peer benchmarks Actionable analytics Virtual Agent Workflow Integration and APIs Automated Testing Framework Low code dev tools Service-aware CMDB SIEM Vulnerability management systems Firewall Proxy Email gateway Email server Endpoint Management console Threat intelligence source Log store Flame Observable Isolate Block Scan Sandbox Light bulb Balance scale Customer Happy Customer Unhappy Customer Service Agent 8 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 6 on Light Background Field Service Technician Case Work Order Performance Forecasting Service Aware 9 © 2019 Service. Now, Inc. All Rights Reserved.

Service. Now Icon System 1 on Dark Background Connect with sales Try a demo Start discussion Investor Relations See locations Reduce redundancy Chart down with arrow Improve IT costs Elevate Strategic Customize Problem/ Benefit Security Unlock Manage Business management Shop Extend visibility Phone Location Balance/ Value Project Service map SLA SDLC Incident Password reset Discover Release Demand management 10 © 2019 Service. Now, Inc. All Rights Reserved. Confidential.

Service. Now Icon System 2 on Dark Background Asset Optimize/ Manage Chat Profile Events Server Switch Router Database Home Monitor Laptop Learn Application logic Application development Service catalog Service portfolio News Handshake Email Customer service Case study Datasheet Ebook Whitepaper Documentation Infographic Webinar Award Compliance 11 © 2019 Service. Now, Inc. All Rights Reserved. Confidential.

Service. Now Icon System 3 on Dark Background App creator Featured Explore Global Two (2) buildings Three (3) buildings Building chimney Healthcare Government Education Life sciences Financial services Person Two (2) persons Three (3) persons Cloud upload Cloud download Upload Download Headset Headphone Microphone Wi-Fi Speaker Skull Malware Caret Checkmark circle 12 © 2019 Service. Now, Inc. All Rights Reserved. Confidential.

Service. Now Icon System 4 on Dark Background Print Share Close Find an app Get certified Start developing Explore careers Investor Relations Why Service. Now Trust in us Video play Video pause Forward Back Fast forward Rewind Filter Rocketship Application developer C-Suite leader IT leader Facilities manager Field service manager Project manager Service portal Agent Workspace Mobile native Visual Task Boards Community Supervised machine learning 13 © 2019 Service. Now, Inc. All Rights Reserved. Confidential.

Service. Now Icon System 5 on Dark Background Anomaly detection Peer benchmarks Actionable analytics Virtual Agent Workflow Integration and APIs Automated Testing Framework Low code dev tools Service-aware CMDB SIEM Vulnerability management systems Firewall Proxy Email gateway Email server Endpoint Management console Threat intelligence source Log store Flame Observable Isolate Block Scan Sandbox Light bulb Balance scale Customer Happy Customer Unhappy Customer Service Agent 14 © 2019 Service. Now, Inc. All Rights Reserved. Confidential.

Service. Now Icon System 6 on Dark Background Field Service Technician Case Work Order Performance Forecasting Service Aware