Usability Testing Ana Rita Gonalves 86377 Francisco Santos

Usability Testing Ana Rita Gonçalves – 86377 Francisco Santos Silva – 82516 Henrique Carvalho – 84724 Miguel Coelho – 84614 Pedro Rodrigues – 83548 Tomás Costa - 83570

THINK ALOUD PARTICIPANTS USER GOALS OBSERVER TASKS 1 user Perform the 6 tasks indicated in the guideline Take notes of verbalized thoughts 1 observer 1 person taking notes Remind user to verbalize thoughts if necessary Be a facilitator, but don’t say the answer

TASKS 1. Publish a two-way trip; 2. Go to the messages and open one of the chats; 3. Search for a one-way trip; 4. Choose the recommended trip; 5. Check your currently scheduled trips; 6. Return to Home screen.

ETHNOGRAPHY 6 students between 18 and 25 years old 8 Tested Users 2 workers between 41 and 65 years old

RESULT ANALYSIS Time Analysis What did user’s like the most What bugs were detected

AVERAGE TIMES Baseline Average Median 53 101, 3 97 Task 1 5 6, 9 5 Task 2 Standard Deviation 38, 5 6, 2 Task 3 26 50, 5 50 22, 7 Task 4 4 11, 2 9 6, 2 Task 5 4 6, 4 4 5, 7 Task 6 1 1, 3 1 0, 7 (in seconds)

TASK OVERVIEW Publish a two-way trip Publish trip Go to messages and open one of the chats Search for a trip Choose the recommended trip Extra navigation testing Search trip / Find most suitable Check your currently scheduled trips Extra navigation testing Return to Home screen

UI STRENGTHS AND WEAKNESSES Strengths Weaknesses Intuitive navigation Unrecognizable scrollable elements Easy workflow Lack of guideline for the addresses Appealing design “Back” buttons that don’t work

DESIGN IMPLICATIONS Confirmations Address autocomplete Price recommendation Correct buttons’ functionality Way to start new conversations

Thanks! Any Questions?