Urgent Action Process Following a CP GBV Incident

Urgent Action Process Following a CP & GBV Incident Disclosure WHAT SHOULD DTM ENUMERATORS KNOW? Turkey/Antalya Oct 17 -18, 2018

DTM and GBV & CP Urgent Action Two types of incidents requiring urgent action: 1. Human rights violations or safety risks to groups of people. 2. Incidents in which a child’s life or wellbeing will be in serious danger if we do not act to protect him/her immediately. Human rights violations to groups of people (inform your manager as soon as possible) Rumours of kidnapping/trafficking The process we will talk about focuses on #2 Protection Incidents Requiring Life-Saving Urgent Action Request for support due to a threat or incident of sexual violence Denial of an individual or group of access to Request for support due to a threat or humanitarian assistance incident domestic violence Reported detention of children A person is a serious threat to themselves or others Request for support due to a medical emergency A child’s life or wellbeing will be in serious danger if we do not act to protect him/her immediately.

DTM and GBV & CP Urgent Action: Responding to an incident disclosure • Direct disclosure: A survivor disclose her/his experience directly to you. • Indirect disclosure: Someone else disclose an experience of GBV of others. • Rumor Provide the information on available services to the person Share the rumor you hear with the GBV FP in the camp or within the organization. But do not take any other actions.

Guiding Principles for Working with Survivors of GBV Best interest of the child A primary and overarching consideration in case of a child survivor. The decisions and actions affecting the child should reflect what is best for the safety, well-being and development of that particular child. Confidentiality Respect All actions taken are guided by respect for the choice, wishes, rights and dignity of the survivor. Safety The safety and security of the survivor is the number of priority for all actors. People have the right to choose to whom they Nonwill or will not tell their discrimination story. Maintaining confidentiality means Provide equal and faire not sharing any treatment to anyone in information at any time need of help. to anyone without permission from the survivor.

A Survivor-Centered Response Key Principles: 1. Safety, Confidentiality, Non-discrimination, Respect 2. The survivor should tell the story once, hopefully to a specialist 3. DO NO HARM 4. Informed consent 5. Access to specialized services GENDER BASED VIOLENCE AND DTM

Steps to Respond to a Direct Disclosure of GBV • Address urgent medical and safety needs • Immediate safety – safe place? Comfortable talking to you? Look Listen • Listen to people and help them to feel calm • Do not ask details about the incident • Ask about people’s needs and concerns • Provide the survivor the information of available services including GBV focal point if there is one in the camp. Link

DTM and GBV & CP Urgent Action What to do and say : • Find a safe, private place to talk • Offer comfort – reassure the survivor/victim that this was not his/her fault • Treat the information confidentially (do not tell others without permission) • Listen – do not ask questions • Do not force help on the survivor/victim • Do not provide advice or judgement • Do not doubt, contradict, or trivialize the victim/survivor (ie. believe them) CHILD PROTECTION AND DTM

What if a child discloses a protectionrelated incident? • Ask if the caregiver is informed. If not, ask if the case can be disclosed to the caregiver or not • Provide information on available services , including access to caseworkers, to the child directly and to the caregiver if the child agrees. • Remember the child has the final decision to seek specialized services or not, the enumerator should respect the decision and affirm that the services will remain available unless it is a mandatory reporting case. • Note that in some countries, mandatory reporting laws may apply. These state, that if a child discloses an incident, or if there is evidence of abuse occurring, local authorities should be notified. CHILD PROTECTION AND DTM

Mandatory Reporting Requirements • [insert slides on mandatory reporting requirements in your country]

Part 2 GENDER BASED VIOLENCE AND DTM

DOs and DON’Ts of Practice You will read a series of statements about your role and responsibilities. If you DISAGREE with the statement, stand. If you AGREE with the statement, remain seated.

AGREE DISAGREE In order to understand what a woman or child needs, it’s important to know their history. Ask them about the violence they have experienced. NEVER ask a woman or child to tell you about their experience of violence. Offer to provide information about relevant services for women and children, and allow them to direct the conversation based on what they need and want.

AGREE DISAGREE • If a woman or child is upset, comfort them by saying: “Don’t cry. Everything will be okay. ” Empathize with the woman or child’s feelings. Don’t make promises you can’t keep. Instead, say: “I am sorry this happened to you. You are very brave for sharing this with me. I will do everything I can to help you. ”

AGREE DISAGREE A woman discloses intimate partner violence and asks for your help. You offer to speak with her and her husband to resolve the conflict. NEVER mediate and NEVER speak with the husband in cases of intimate partner violence. Validate the woman’s feelings and inform her of available women’s services, such as Safe Spaces, that you have mapped and are of sufficient quality. With her consent, offer to connect her to these services.

AGREE DISAGREE A 10 years old boy told you that he has been beaten by his foster family everyday. He was separated from his parents. He was bleeding and had visible scars and bruises. But since he has no parents to agree for referral, I couldn’t do anything. In case of life-threatening situation like this, immediately refer the boy to the health facility and contact the Minister of Family, Labor and Social Services (phone 187).

Scenario What should you do? . . . • You are a DTM enumerator. You are visiting an IDP site. While you are there a little girl runs over to you and tells you that her mother has been attacked earlier that morning. She takes you to see the woman who seems highly distressed. • What should you do? . . . GENDER BASED VIOLENCE AND DTM

• Ask if the woman is hurt? GENDER BASED VIOLENCE AND DTM

• Checking if a survivor has any immediate medical needs is a first step in response. • Listen to their needs: e. g. “You seem to be in a lot of pain right now, would you like to go to the health clinic? We can continue talking afterwards. ” GENDER BASED VIOLENCE AND DTM

• Ask for details of what happened? GENDER BASED VIOLENCE AND DTM

• The details of what happened and by whom are not important or relevant to your role in listening and providing information on available services. • Without proper training to interview survivors of rights abuses, staff should never attempt to interview or gain further information about an incident. GENDER BASED VIOLENCE AND DTM

• Ask who is responsible for attacking her? GENDER BASED VIOLENCE AND DTM

• The details of what happened and by whom are not important or relevant to your role in listening and providing information on available services. • Without proper training to interview survivors of rights abuses, staff should never attempt to interview or gain further information about an incident. GENDER BASED VIOLENCE AND DTM

• Ask survivor for details of when and where it happened. GENDER BASED VIOLENCE AND DTM

• The details of what happened and by whom are not important or relevant to your role in listening and providing information on available services. • Without proper training to interview survivors of rights abuses, staff should never attempt to interview or gain further information about an incident. GENDER BASED VIOLENCE AND DTM

• Ask what specific help/assistance she needs. GENDER BASED VIOLENCE AND DTM

• Trying to help a survivor access appropriate services (medical; counseling; legal) is an important step. • Staff should be provided with a list of services that can be referred to in the area they are working. • Communicate detailed information about the available resource/service including how to access it, relevant times and locations, focal points at the service etc. . GENDER BASED VIOLENCE AND DTM

• Give the person contact information for health, counseling or other relevant services. GENDER BASED VIOLENCE AND DTM

• Do not contact service providers on their behalf. • DO ask if there is someone, a friend, family member, caregiver or anyone else, that they trust that they can go to for support. • DO offer your phone or communication device, if you feel safe doing so, to the survivor to contact someone they trust. • Do not share information about the survivor or their experience to anyone without explicit and informed consent of the survivor. Do not record details of the incident or personal identifiers of the survivor. GENDER BASED VIOLENCE AND DTM

• Don’t say anything at the time, but later call the police from somewhere private and safe. GENDER BASED VIOLENCE AND DTM

• You should not call the police on behalf of the survivor unless they have requested that you do so and have provided informed consent. • DO NOT share the details of the incident and personal identifiers of the survivor with anyone. This includes the survivor’s family members, police/security forces, community leaders, colleagues, supervisors, etc. Sharing this information can lead to more harm for the survivor. GENDER BASED VIOLENCE AND DTM

• Write the details of the case on the DTM form GENDER BASED VIOLENCE AND DTM

• You should NEVER write the details of an individual incident in the DTM form. • DO NOT write anything down, take photos of the survivor, record the conversation on your phone or other device, or inform others including the media. WHY? GENDER BASED VIOLENCE AND DTM

• Report the incident to your manager / Protection staff member and ask for advice GENDER BASED VIOLENCE AND DTM

• Without sharing any details you can share with your manager or with a GBV/protection specialist that you encountered a disclosure. Especially, if you require further support on the appropriate way to respond. GENDER BASED VIOLENCE AND DTM

• Do nothing if it is a domestic violence or family/community matter. GENDER BASED VIOLENCE AND DTM

• Domestic violence is a serious offence in most countries. You should provide the same support to a survivor of domestic violence as any other human rights violation. • Ignoring domestic violence is not acceptable. GENDER BASED VIOLENCE AND DTM

• Check safety: your safety, the safety of other staff members and the safety of the affected person and the community. GENDER BASED VIOLENCE AND DTM

• Before taking any action you should check that you, other staff, the survivor and the other community members are safe. GENDER BASED VIOLENCE AND DTM

Role play – 10 minutes Divide into pairs. One person is the DTM enumerator, the other person pretends to be a child or an adult disclosing a protection incident requiring urgent action. Use your GBV Constant Companion to help guide you through the discussion. At the end of 5 minutes, switch roles. CHILD PROTECTION AND DTM

Key messages • Do no harm, safety and dignity should always be central to agency responses to allegations or incidents of abuse • DO NOT offer your own advice or opinion on the best course of action or what to do next. • DO NOT assume you know what someone wants or needs. Some actions may put someone at further risk of stigma, retaliation, or harm. • Remember that your role is to provide a listening ear and to share accurate, up-to-date information on available services and let the survivor make their own choices on what feels safe for them. Seeking services is not always safe for a survivor and could lead to more harm. • Always ensure your safety, the safety of your staff and of the survivor and her/his community GENDER BASED VIOLENCE AND DTM

Resources • GBV Pocket Guide App • Download at Google Play & App Store • GBV Pocket Guide • @ https: //gbvguidelines. org • GBV Constant Companion • @ https: //www. sheltercluster. org