UPS Family Assistance and Support Team FAST UPS

UPS Family Assistance and Support Team (FAST)

UPS Family Assistance and Support Team (FAST) Purpose • The UPS Airlines Family Assistance and Support Team (FAST), is part of the UPS Airlines Emergency Response Plan. The purpose of the UPS FAST Team is to provide an immediate response to the special needs of victim families following an airline incident. • A specialized subset of the FAST Team is the UPS CARE Team. These teams are directly assigned to a specific family during an event. UPS Flight 6 Dubai – Cologne September 3, 2010 UPS Flight 1354 Louisville - Birmingham August 14, 2013

Aviation Disaster Family Assistance Background • Enacted in 1996, the Aviation disaster family assistance act was drafted based on direct input from families impacted by airline crashes including US Air Flight 427 in Pittsburgh on May 8, 1994, American Eagle Flight 4184 in Roselawn, IN on October 31, 1994, Value Jet 592 in the Everglades on May 11, 1996 and TWA Flight 800 off the coast of Long Island on July 17, 1996. US Air 427 • American Eagle 4184 Value Jet 592 TWA 800 The National Air Disaster Alliance/Foundation (NADA/F) was formed by air crash survivors and victims’ family members to raise the standard of Aviation Safety, Security and Survivability, and to Support victims’ families. This group was instrumental in the developing and enacting the legislation and results we have today.

UPS Family Assistance Support Team Our Team Emergency Operation Center (EOC) GO Team FAST Team Notification (NOK) Phone Center CARE Team (Volunteer UPS & IPA Members) Site City Team Support Team Self Care Support

UPS Family Assistance Support Team Guiding Principles • What to expect • What to protect • What to provide

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible 4. Provide the passenger manifest to the NTSB

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible 4. Provide the passenger manifest to the NTSB 5. Consult families regarding disposition of remains

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible 4. Provide the passenger manifest to the NTSB 5. Consult families regarding disposition of remains 6. Possessions must be returned to families unless needed for investigation

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible 4. Provide the passenger manifest to the NTSB 5. Consult families regarding disposition of remains 6. Possessions must be returned to families unless needed for investigation 7. Unclaimed possessions must be retained by the carrier for a set period of time

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible 4. Provide the passenger manifest to the NTSB 5. Consult families regarding disposition of remains 6. Possessions must be returned to families unless needed for investigation 7. Unclaimed possessions must be retained by the carrier for a set period of time 8. Families will be consulted about construction of any memorial or monument

Aviation Disaster Family Assistance Act 1996 18 Assurances 1. A publicized, staffed toll-free telephone number for calls from passenger families 2. Notification to the families of passengers before providing public notice 3. Family notification provided as soon as possible 4. Provide the passenger manifest to the NTSB 5. Consult families regarding disposition of remains 6. Possessions must be returned to families unless needed for investigation 7. Unclaimed possessions must be retained by the carrier for a set period of time 8. Families will be consulted about construction of any memorial or monument 9. All victims of the accident will be treated the same

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident 13. Commit sufficient resources to carry out the plan

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident 13. Commit sufficient resources to carry out the plan 14. Inform the family if the passengers name appeared on the passenger manifest

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident 13. Commit sufficient resources to carry out the plan 14. Inform the family if the passengers name appeared on the passenger manifest 15. Provide adequate training to FAST/Care Teams to meet the needs of survivors/families

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident 13. Commit sufficient resources to carry out the plan 14. Inform the family if the passengers name appeared on the passenger manifest 15. Provide adequate training to FAST/Care Teams to meet the needs of survivors/families 16. Consult with the NTSB and Department of State on accidents outside the US

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident 13. Commit sufficient resources to carry out the plan 14. Inform the family if the passengers name appeared on the passenger manifest 15. Provide adequate training to FAST/Care Teams to meet the needs of survivors/families 16. Consult with the NTSB and Department of State on accidents outside the US 17. Responsibility for compensation to those on the ground who lost property

Aviation Disaster Family Assistance Act 1996 18 Assurances 10. Work with service agencies to ensure families receive appropriate assistance 11. Provide reasonable compensation to any organization for services provided 12. Provide assistance and care for the families traveling to the location of the accident 13. Commit sufficient resources to carry out the plan 14. Inform the family if the passengers name appeared on the passenger manifest 15. Provide adequate training to FAST/Care Teams to meet the needs of survivors/families 16. Consult with the NTSB and Department of State on accidents outside the US 17. Responsibility for compensation to those on the ground who lost property 18. Carrier must make the NTSB hearing available to the public at both the origin and destination cites in located in the US

Transportation Disaster Assistance Resources • NTSB (www. ntsb. gov) • Red Cross (www. redcross. org) • Airport and Airline Emergency Response Plans and Drills – Transportation Disaster Assistance (TDA) – Disaster Relief – Get to know your partners – Participate in training and drills