Unleashing the Power Within N E A C

Unleashing the Power Within N. E. A. C. E. 9/12/2021

Unleashing the Power Within … • your self • your department • your company 9/12/2021

Characteristics of Admired Leaders Select the top 4 qualities ‘most looked for’ in an admired leader. Ambitious Broad-minded Caring Competent Cooperative Courageous Determined Dependable Fair-minded Forward-Looking Honest Independent Imaginative Intelligent Inspiring Loyal Mature Self-Controlled Straightforward Supportive _______ _______ _______ _______ _______ THE LEADERSHIP CHALLENGE: Kouzes & Posner 9/12/2021

Characteristics of Admired Leaders Honest Forward-Looking Competent Inspiring Intelligent Fair-minded Broad-minded Supportive Straightforward Dependable Cooperative Determined Imaginative Ambitious Courageous Caring Mature Loyal Self-Controlled Independent 2002 1995 1987 88 88 83 71 75 62 66 63 67 65 47 42 40 35 34 33 28 24 23 21 20 20 17 14 8 6 68 40 49 40 41 33 32 28 17 28 13 29 23 13 11 5 5 58 43 40 37 32 34 33 25 17 24 21 27 26 23 11 13 10 THE LEADERSHIP CHALLENGE: Kouzes Posner 9/12/2021 Over two decades and 75, 000 responses around the globe the responses have been remarkably consistent

Characteristics of Leaders Bad Good 9/12/2021 • • • • Truthful Even-tempered Ethical Honest Enthusiastic Decisive Diplomatic Realistic Confident Organized Focused Analytical Reliable Good sense of humor • • • • • • Flexible Hard-working Open-minded Passionate Compassionate Creative Visionary Risk taker Accepts responsibility Accepts criticism • • • Lies Moody, unapproachable Unethical Dishonest Negative Indecisive Egotistical Suspicious No backbone Disorganized Inconsistent Insecure/defensive Unreliable Loses temper, can’t control emotions Rigid Lazy Can’t handle pressure Disinterested Self absorbed Reluctant to change Lacks vision Risk-averse Timid Thin-skinned

The Law of the Lid Leadership ability determines a person’s level of effectiveness * 9/12/2021

The Law of the Lid • F. E. A. R. _________, ______________, ______ • Fear is the greatest cause of failure • “Fear keeps us from tapping more of our potential. It keeps us from doing the things we want to do, having the things we want to have, and being the person we are capable of becoming. ” • Ward off fear with – Faith, Enthusiasm, Action & Resource 9/12/2021

The Law of the Lid • Faith… – the perfect way to conquer worry … pray – fill your mind with thoughts of peace, courage, health and hope – reprogram your mind with positive affirmations that will eliminate your fears thus tapping more of your potential 9/12/2021

The Law of the Lid • Enthusiasm… – (Entheos : Greek, God filled spirit) • • • 9/12/2021 practice it & have it knocks out fear & worry change your job with it works miracles in challenges it is contagious … so is the lack of it !!!

The Law of the Lid • Attitude – how you think… – determines how you feel… – which governs how you act… – which determines your results 9/12/2021

The Law of the Lid • Resource – use your marvelous mind to image away the fear. – Your mind does not know the difference between real or imaged fear & worry • • • 9/12/2021 40% never happen 30% concern the past 12% needless worries about our health 10% insignificant or petty concerns 8% ARE LEGITIMATE CONCERNS

The Law of the Lid • Anyone have a problem remembering things? 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 9/12/2021 _________________ _________________ _________________

The Law of Influence The true measure of leadership is influence – Nothing more, Nothing less 9/12/2021 *

The Law of Influence • The true measure of leadership is influence – Nothing more, Nothing less 1. If you do not have influence, you will never be able to lead others 2. Five myths about leadership • The management myth (processes, systems and controls) • The entrepreneur myth (Henry Ford) • The knowledge myth • The pioneer myth • The position myth THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

Qualities of a Leader - Charisma • The key – help others feel good about themselves 1. Love life. People enjoy leaders who enjoy life. They are celebrators, not complainers. 2. Give people a reputation to live up to. People naturally rise to the level of expectation. 3. Make deposits in everyone’s psychic bank account. People must have something to draw from in adversity. 4. Share yourself. People love leaders who are willing to share their life journeys. THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

Qualities of a Leader - Charisma • To improve your charisma 1. Change your focus … from yourself to others 2. Play the first impression game … know their name, be positive, focus on their interests 3. Look to eliminate these … pride, insecurity, moodiness, perfectionism, cynicism 4. Use three pennies test daily … look for the 95% good THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

Discovering the Unknown x x x x x x xx x x x x 9/12/2021 x

EZ-Pay Retention Now selling 30% Auto-pay consistently! 9/12/2021

EZ-Pay Growth Now selling 83% EZ-pay consistently in all sales channels! 9/12/2021

Qualities of a Leader - Commitment • It separates doers from dreamers 1. Commitment is tested by action. Nothing is easier than saying words. Nothing is harder than living them daily. 2. When it comes to commitment, there are only four types of people. • • Cop-outs. People who have no goals and do not commit. Holdouts. People who don’t know if they can reach their goals, so they are afraid to commit. Dropouts. People who start toward a goal but quit when the going gets tough. All-outs. People who set goals, commit to them, and pay the price to reach them. 9/12/2021 THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell

Qualities of a Leader - Communication • Without it you travel alone 1. Simplify your message. “Educators take something simple and make it complicated. Communicators take something complicated and make it simple. ” - John C. Maxwell • • Voice mail yourself – listen to it later Put yourself on the email groups you have – read it later in the day 2. Learn to listen. Leaders are great listeners. Focus on one eye, provide visual and audible signs that you are really listening. Listen with your eyes. THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

Qualities of a Leader - Communication • To improve your communication 1. Be very clear … send yourself a copy of your voice mails, examine your written letters or memos, are they simple and clear? 2. Check your focus … is it on you, your material, or your people. Focus on their needs, questions and desires. 3. Live your message … walk your talk. There is no faster way to lose followers than being a hypocrite. THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

The Law of E. F. Hutton When the real leader speaks, people listen 9/12/2021 *

The Law of E. F. Hutton • When the real leader speaks, people listen 1. “Being in power is like being a lady. If you have to tell people you are, you aren’t. ” - Margaret Thatcher 2. Ask yourself : How do people react when you communicate? When you speak, do people listenreally listen? Or do they wait to hear what someone else has to say before they act? THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of E. F. Hutton • Positional leaders vs. real leaders 1. Positional leaders • • • Speak first Need the influence of the real leader to get things done Influence only the other positional leaders 2. Real leaders • • • Speak later Need only their own influence to get things done Influence everyone in the room THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of Respect People naturally follow leaders stronger than themselves 9/12/2021

How Leaders Treat Others Good 9/12/2021 • • • • • • • Consistent Fair Listens Team player Delegates Supportive Coach/teacher Mentor Trusts Empowers Concerned for subordinates Polite, respectful Praises, reinforces Cheerleader, booster Encourages creativity, risk taking, innovation Consults Positive, timely feedback Constructive criticism Shows appreciation Gives credit Shares information Approachable, available Encourages teamwork Responsive Admits mistakes Accepts everybody Bad • • • • • • • Changes the rules Plays favorites Doesn’t listen Doesn’t build team Micro manager Not supportive Makes all the decisions No investment in others Distrustful Intimidates Unrealistic expectations of others Condescending Assigns blame Bully Surrounds self with weak people Does not value others’ opinions Only criticizes Talks behind peoples’ backs Only concerned for self Hogs glory Secretive Stays in the office – never has time Reluctance to act on poor performers Not responsive Cannot admit mistakes

The Law of Respect • People naturally follow leaders stronger than themselves 1. The more leadership ability a person has, the more quickly he recognizes leadership – or its lack – in others. 2. The Law of the scale … rank yourself as a leader from 1 to 10 (10 being strongest) 3. The greatest of respect comes when a leader creates major change in an organization. THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

Qualities of a Leader - Courage • One person with courage is a majority 1. Your life expands in proportion to your courage. Fear limits a leader. 2. Those who don’t have the courage to take risks and those who do, experience the same amount of fear in life. 3. Courage is contagious. “When a brave man takes a stand, the spines of others are stiffened. ” - Billy Graham THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

Qualities of a Leader - Courage • To improve your courage 1. Face your fears … force yourself to conquer your fears. Courage isn’t the absence of fear, It’s doing what you are afraid to do. 2. Talk to that person … most people are avoiding confrontation with someone in their lives. Do the right thing. Talk it out without being negative or abusive. 3. Take that giant step … maybe you have been afraid to make that career move. If you’ve known in your heart that you should have changed jobs or started a new business, now is the time to face up to it. 9/12/2021 THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell

Qualities of a Leader - Discernment • Put an end to unsolved mysteries 1. “Smart leaders believe only half of what they hear. Discerning leaders know which half to believe. ” – John C. Maxwell 2. Discover the root issues. Don’t get caught up looking at the symptoms. Use the 80/20 rule … you’ll rarely have 100% of the information you need. • Use the ‘stream philosophy’ to begin solving problems 3. Discernment enables you to use both your gut and your head to find the best option for your people. • ‘Speed of movement’ a key competitive edge the big no longer eat the small … the fast eat the slow 9/12/2021 THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell

Qualities of a Leader - Discernment • To improve your discernment 1. Analyze past successes … look at problems you solved successfully in the past. What enabled you to succeed? If you can capture the heart of it in just a few words, you can probably use this knowledge with future issues. 2. Learn how others think … Example … emotional realm vs. intellectual realm 3. Listen to your gut … recall times when your intuition “spoke” to you. Look for patterns. THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

The Law of Magnetism Who you are is who you attract 9/12/2021

The Law of Magnetism • Who you are is who you attract. We all carry a mental list of what kind of people we would like to have in our organization. 9/12/2021 My People Would Have These Qualities ____________________________ ____ ____________________________ ____ THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell

The Law of Magnetism • Who you are is who you attract. 1. Who you get is not determined by what you want. It’s determined by who you are. 2. Go back to the list and place an X next to each quality you listed - if you believe you possess that quality, otherwise leave it blank. THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of Magnetism • Who you are is who you attract. We all carry a mental list of what kind of people we would like to have in our organization. 9/12/2021 My People Would Have These Qualities ____________________________ _X__ ____________________________ _X__ ________________ _X__ THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell

The Law of Connection Leaders touch a heart before they ask for a hand * 9/12/2021

The Law of Connection • Leaders touch a heart before they ask for a hand 1. You can’t move people to action unless you first move them with emotion. The heart comes before the head. List specific ways you could touch the heart of your people • ____________________________________________ • ____________________________________________ THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of Connection • Communication – Smile!!! (S. O. F. T. E. N. ) – focus … with feedback – the sweetest sound is ___________ – become an active listener-encourage others to talk about themselves – learn a second language (55% of communication is of this type)______________ – this is desired more than money _______ 9/12/2021

The Law of Connection • 8% of communication is content • 37% is tone of voice • 55% is body language 9/12/2021

The Law of Connection • When talking to customers over the phone tone of voice is even more critical! • 37% is tone of voice in person, however … – 17% of your message is content over the phone – 83% of your message is tone of voice • To be successful, you must become a student of communication 9/12/2021

The Law of Connection • 83% is tone of voice (7 word example) – “I never said I killed my plant” – “I never said I killed my plant” 9/12/2021

The Law of Connection • Your customers, agents and employees only hear 50% of what you said … – they only understood ½ of that – they only believe ½ of that – they only remember ½ of that – A total of about 6% of what you originally said is actually remembered UCLA Communication Dept. Research Study 9/12/2021

The Law of Empowerment Only secure leaders give power to others 9/12/2021 *

The Law of Empowerment • Only secure leaders give power to others 1. The only way to make yourself indispensable is to make yourself dispensable. 2. The greatest things happen only when you give others the credit. 3. Give your people a reputation to live up to. Give them authority, responsibility and hold them capable. THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of Empowerment 18% of information is lost per level Labor theory -good soldiers -little creativity -no ownership -obedience = security 9/12/2021 carrier district manager circ manager publisher Creativity theory -decision making pushed down -constant improvement -ownership begins -self worth increases

The Law of Empowerment carrier district manager 18% of information is lost per level circ manager publisher Integrity Labor theory -individual is inside the management structure 9/12/2021 Creativity theory -management structure is inside the individual

The Law of Priorities Leaders understand that activity is not necessarily accomplishment * 9/12/2021

The Law of Priorities • Leaders understand that activity is not necessarily accomplishment 1. They never grow to a point where they no longer need to prioritize. “A leader is the one who climbs the tallest tree, surveys the entire situation, and yells, ‘Wrong jungle!’” – Stephen Covey THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of Priorities • Time management – to do lists… do you do this every day? – Do It Now…remember the law of influence! – follow through &. . . 9/12/2021

The Law of Sacrifice A leader must give up to go up 9/12/2021

The Law of Sacrifice • A leader must give up to go up 1. Sacrifice is an ongoing process, not a one time payment 2. Sacrifice is a constant in leadership. 3. If leaders have to give up to go up, then they have to give up even more to stay up. THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

Qualities of a Leader - Generosity • Your candle loses nothing when it lights another 1. “Giving is the highest level of living. ” – John C. Maxwell 2. “No person was ever honored for what he received. Honor has been the reward for what he gave” – Calvin Coolidge 3. Want what you already have. “I have made millions, but they have brought me no happiness” – John D. Rockefeller If you are not content with a little, you will not be content with a lot. And if you are not generous with a little, you will not suddenly change if you become wealthy. 9/12/2021 THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell

Qualities of a Leader - Generosity • To improve your generosity 1. Give something away … find out what kind of hold your possessions have on you. Take something you truly value, think of someone you care about who could benefit from it, and give it to him. If you can do it anonymously, even better. 2. Put people first … the measure of a leader is not the number of people that serve him, but the number of people he serves. 3. Don’t allow the desire for possessions to control you … people can be divided into three groups: “Haves, have-nots, and have not paid for what they have. ” – Earl Wilson THE 21 INDISPENSABLE QUALITIES OF A LEADER: John C. Maxwell 9/12/2021

The Law of Victory Leaders find a way for the team to win 9/12/2021

The Law of Victory • Leaders find a way for the team to win 1. A team doesn’t win the championship if its players have different agendas. 2. Winning teams have three components • Unity of vision • Diversity of skills • A leader dedicated to victory and raising players to their potential THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

The Law of Legacy A leader’s lasting value is measured by succession 9/12/2021 *

The Law of Legacy • A leader’s lasting value is measured by succession 1. Value team leadership above individual leadership. 2. Create a leadership culture … make developing leaders a part of your culture. Move from leading followers to developing leaders. 3. A legacy is created only when a person puts his organization into the position to do great things without him. 9/12/2021 THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell

The Law of Legacy • The 7 stages of life 1. 2. 3. 4. 5. 6. 7. Spills Skills Thrills Bills Pills Ills Wills New Venture Christian Fellowship: Shawn Mitchell 9/12/2021

The Law of Legacy • If I could live my life over again, I would have … 1. Taken more time to enjoy the little things 2. Taken more risks 3. Done something that would outlast me National Survey of Seniors – 90 yrs. and over 9/12/2021

Everything rises and falls on leadership … Remember this … • Personnel determine the potential of the organization • Relationships determine the morale of the organization • Structure determines the size of the organization • Vision determines the direction of the organization • Leadership determines the success of the organization THE 21 IRREFUTABLE LAWS OF LEADERSHIP: John C. Maxwell 9/12/2021

To contact me … • E-mail mhenschen@nctimes. com • Phone # 760 -739 -6630 Mark Henschen North County Times 207 E. Pennsylvania Ave. Escondido, CA 92025 A Lee Enterprises newspaper 9/12/2021