UNIVERSITY OF MACEDONIA Library Information Center UOM Library

UNIVERSITY OF MACEDONIA Library & Information Center UOM Library Sharing Best Practices Anna Fragkou 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 1

UNIVERSITY OF MACEDONIA Library & Information Center Commitments l Standards – International Standards – Greek reality l Awareness – – International practices & trends Innovation Users’ needs National/institutional policies Participation in national & European programmes/projects l Hellenic Academic Libraries Link (HEAL-Link) l Personnel training & development l 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 2

UNIVERSITY OF MACEDONIA Library & Information Center Regulations & Planning l Library strategic planning 2002 -2006 l Library organization chart and operation regulation (2002) l Library emergency plan l Secondary regulations (for several Library operations) l Marketing plan (2007) 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 3

UNIVERSITY OF MACEDONIA Library & Information Center Rules & Policies – Collection management & development rules (Course – – – analysis, OCLC/WLN Conspectus) Technical processing of material policies (website, 2007) Circulation rules – e-reserve collection rules A/V room usage rules e-Question service rules Services to VIP manual (ACCELERATE project) Train the VIP user manual (ACCELERATE project) 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 4

UNIVERSITY OF MACEDONIA Library & Information Center Respond to Users l Filling forms for: – New acquisitions – Priority in technical processing – Interlibrary loan – Reserve Collection l e-Question 23 -24 February 2006 service Sharing Best Practices among Universities - Thessaloniki, Greece 5

UNIVERSITY OF MACEDONIA Library & Information Center Services offered l Standard services – – – – Print & electronic collections Databases, e-journals, Internet Circulation – interlibrary loan – document delivery Reference services Users’ awareness (Library website – e-mails – Library Newsletter) Information literacy program Facilities, equipment, applications l l l reading space, copiers, A/V equipment, computers, wireless LAN (new), controlled access environment, self check-out, anti-theft security system => RFID (2007) 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 6

UNIVERSITY OF MACEDONIA Library & Information Center Services offered (2) l “Special” services – Services to VIP (adaptive equipment, space, tactile – – – – maps, digitization) Seminar on developing services to VIP (libraries) Seminar on the use of e-resources (VIPs) (new) e-Reference services: “e-Question” (OCLC Question. Point) New acquisitions electronic show-room A-Z integrated journal access environment Virtual Learning Environment Institutional Repository (new) 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 7

UNIVERSITY OF MACEDONIA Library & Information Center Control & Assessment l Annual Library report l Internal annual reports of Library Departments l Statistical data (Total Quality Management Unit – University of Ioannina) l Personnel assessment reports (government standard) l Visits to the Library premises 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 8

UNIVERSITY OF MACEDONIA Library & Information Center Services assessment l Information literacy program assessment form l e-Question service assessment form l Seminar on developing services to VIP (libraries) assessment form l Databases usage l Library website visits l Lib. Qual (2007) 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 9

UNIVERSITY OF MACEDONIA Library & Information Center Community assessment l User needs survey (1997) l New user needs survey (2007) l User satisfaction survey (2007) 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 10

UNIVERSITY OF MACEDONIA Library & Information Center Internal Communication l Interviews with Library personnel l Departmental meetings l Personnel meetings l Library internal e-mailing list 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 11

UNIVERSITY OF MACEDONIA Library & Information Center We are doing our best to get the best for our users… 23 -24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 12