Unity Connection 7 0 Service Management TOI EDCS

Unity Connection 7. 0 Service Management TOI EDCS – 689187 Radhakrishnan © 2006 Cisco Systems, Inc. All rights reserved. 1

Agenda § Demo § Overview § Service Types § Server Role Manager (SRM) § Troubleshooting § References © 2006 Cisco Systems, Inc. All rights reserved. 2

Demo © 2006 Cisco Systems, Inc. All rights reserved. 3

Overview © 2006 Cisco Systems, Inc. All rights reserved. 4

Overview System Startup: – OS starts Servm – Servm starts: § Status only services – SRM § Base services – SRM activates: § Role based critical services § Optional Services © 2006 Cisco Systems, Inc. All rights reserved. 5

Overview – Contd… System shutdown: – OS stops Servm – Servm stops: § Status only services – SRM § Base services – SRM deactivates: § Role based critical services § Optional Services © 2006 Cisco Systems, Inc. All rights reserved. 6

Service Types © 2006 Cisco Systems, Inc. All rights reserved. 7

Service Types Status Only: – – Displayable from the serviceability web pages Can be started/stopped only through CLI Started by serv. M during system startup E. g. Connection DB, Serviceability, SRM Base Services: – – Started by serv. M during system startup Can only be started/stopped through serviceability pages Services not controlled by SRM E. g. License server, Admin, Db Event Publisher © 2006 Cisco Systems, Inc. All rights reserved. 8

Service Types – Contd … Critical Services: – Services critical for the given server role – Activated by SRM – Can only be started/stopped through the serviceability pages – E. g. Cu. Cs. Mgr, Cu. Mixer, Cu. Notifier, Cu. MTA Optional Services: – Services that can run on one or more servers in the cluster – Activated by SRM – Can be activated/deactivated/started/stopped through the serviceability pages – E. g. CPCA, IMAP, SMTP, Digital networking and VUI services © 2006 Cisco Systems, Inc. All rights reserved. 9

Server Roles © 2006 Cisco Systems, Inc. All rights reserved. 10

Server Roles Primary: – DB Master – All critical services started Secondary: – Writes to Unity. Mbx. Db 1 on the primary – Critical services Cu. Cs. Mgr and Cu. Mixer started – Critical services Cu. Notifier and Cu. MTA deactivated Idle: – Server is deactivated – does not take calls – All critical and optional services are deactivated © 2006 Cisco Systems, Inc. All rights reserved. 11

Server Role Manager © 2006 Cisco Systems, Inc. All rights reserved. 12

Server Role Manager Role Based Service Activation: – Primary § Critical services – Includes Cu. Mixer, Cu. Cs. Mgr, Cu. Notifier, Cu. MTA § All optional services that are not deactivated by admin – Secondary: § Critical services – Includes Cu. Mixer, Cu. Cs. Mgr § Most optional services that are not deactivated by admin – Idle: § All critical and optional services deactivated § Only admin and serviceability service © 2006 Cisco Systems, Inc. All rights reserved. 13

Troubleshooting © 2006 Cisco Systems, Inc. All rights reserved. 14

Troubleshooting § Using the admin console, check the status of the services as shown below: – utils service list § Can also get service status through the serviceability pages § Check Server Role Manager (SRM) logs for service issues. – /var/opt/cisco/connection/log/diag_Cu. Srm_*. uc § Use logs to check if role activation has been successful. § For servm details, look into /var/log/active/platform/log/servm*. log files © 2006 Cisco Systems, Inc. All rights reserved. 15

References © 2006 Cisco Systems, Inc. All rights reserved. 16

References § Connection 7. 0 Redundancy FFS – EDCS-595006 § Connection Server Role Manager (SRM) FDS – EDCS – 602809 § Connection 7. 0 Cluster/Redundancy TOI – EDCS - 623130 § Serv. M and Serviceability in-depth overview – EDCS - 572849 § Integrating with serviceability framework - EDCS-484974 § Muster Service Manager TOI – EDCS - 557454 © 2006 Cisco Systems, Inc. All rights reserved. 17

Q&A © 2006 Cisco Systems, Inc. All rights reserved. 18

© 2006 Cisco Systems, Inc. All rights reserved. 19