Unity Connection 2 0 Architecture TOI Part I

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Unity Connection 2. 0 Architecture TOI Part I – System Level Overview June 2007

Unity Connection 2. 0 Architecture TOI Part I – System Level Overview June 2007 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Business Goals § Increased attach rate with Cu. CM § Co-residency with other VTG

Business Goals § Increased attach rate with Cu. CM § Co-residency with other VTG Products § Address mid-market product offering § Address customer requests for non-Microsoft solution § Facilitate architecture, design, code sharing and collaboration within VTG Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2

Architecture Plans § Provide co-resident solution with IPCBU Cu. CM Move to UCOS/Cu. CM

Architecture Plans § Provide co-resident solution with IPCBU Cu. CM Move to UCOS/Cu. CM Platform Move to Linux Move to Informix Move to Appliance Model § Provide standalone solution on same code-base § Support mid-market scale and feature set § Make strategic steps towards interoperability Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3

Architectural Activities § Porting Linux, UCOS, Informix, Open. Speech, Mixer, Utf-8 § Collaboration Co

Architectural Activities § Porting Linux, UCOS, Informix, Open. Speech, Mixer, Utf-8 § Collaboration Co resident Architecture, Administration/Serviceability Model, Installation/Upgrades/Rollback/Backup/Restore framework, build, and hardware platforms § Interoperability VM Interop (VPIM), External services (Exchange 2 Kx, MPE), and Phone Apps § Phase Containment/Verification Code review procedures, daily unit test, On-demand/weekly static analysis, and early/continual load testing Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4

Key Concepts § Appliance Model: Abstraction of underlying operating system, platform etc. No direct

Key Concepts § Appliance Model: Abstraction of underlying operating system, platform etc. No direct external access to db or file system (blocked by ip tables) § Single-sign-on: In co-residency the ability to access either products web applications with a single logon. This is facilitated by the Identity Management System (IMS), which also allows a single set of credentials for pin and password used by user facing applications. § Sleeping seadragon: Use of Cu. CM/UCOS as an appliance platform. Allows platform and serviceability subsystems to be leveraged, though the entire Cu. CM application is installed (unused subsystems are disabled or “sleeping”) Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5

Architecture Diagram Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6

Architecture Diagram Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6

Architecture Changes § Services removed from Connection 1. x: Server Roles Manager SRM –

Architecture Changes § Services removed from Connection 1. x: Server Roles Manager SRM – deferred till Connection goes multi-box Stream Server – deferred till Connection goes multi-box Voice Processing Gateway – Windows/COM artifact. No longer needed Media Admin - Incorporated into CUCA Media Service Watcher – Speechworks replaced by Open. Speech Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

Architecture Changes § Services added to Connection 2. 0: Connection DB (unityoninit) – Connection

Architecture Changes § Services added to Connection 2. 0: Connection DB (unityoninit) – Connection Informix dbms instance Connection Mixer (Cu. Mixer) – Provides media processing. Replaces processing done by TSP/Av. Wav. Connection SMTP Server (Cu. Smtp. Svr) – SMTP server replacing IIS SMTP in Connection 1. x. Used to support VPIM. Connection CM Database Listener (Cu. Cm. Db. Event. Listener) – Synchronizes changes between Call Manager’s Database and Connections. Connection Reports Data Harvestor (Cu. Scavenger) – Reports data collection service Connection Voice Recognizer – Nuance Open. Speech ASR engine Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Architecture Changes § Web Applications added to Connection 2. 0: Connection Serviceability (Cu. Service)

Architecture Changes § Web Applications added to Connection 2. 0: Connection Serviceability (Cu. Service) – Serviceability web application Connection RSS (Cu. Rss) – Connection RSS voice mail feed (first look) § Web Services added to Connection 2. 0: Connection Realtime Monitoring APIs Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

Architecture Changes § UCOS/Cu. CM subsystems leveraged: Alarm. Interface – For Event log replacement

Architecture Changes § UCOS/Cu. CM subsystems leveraged: Alarm. Interface – For Event log replacement CLI – For troubleshooting DRS – For backup/restore IMS – For authentication and single sign-on support Option Installer – For installing language packs Performance Interface – For perf counters RTMT – For trace/alarm gathering and Port Status Monitoring SDITrace – For diagnostic logging Serv. M – For Windows Service Control Manager replacement Setup – For install, partition switch upgrade/rollback, ES Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

Limitations Not delivered in Connection 2. 0 § § § § Presentation_ID No multi-box

Limitations Not delivered in Connection 2. 0 § § § § Presentation_ID No multi-box support (no failover, digital networking, or clustering) No FAX integration Mid-market scalability (3 k users) No SMS/SMPP support No direct access to file system or database No corporate directory integration Limited MCS Configurations (fixed drive and partition configurations) © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11

Summary § The Connection 2. 0 release represents a significant architectural change to the

Summary § The Connection 2. 0 release represents a significant architectural change to the product to provide a non-Windows mid-market solution § Connection 2. 0 leverages the Cu. CM/UCOS platform to provide both the Cu. CMBE coresidency solution and Unity Connection 2. 0 standalone version § Connection 2. 0 completes a key milestone in the roadmap for the Unity Connection Product Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

References § EDCS 510894 – Lucas PRD § EDCS 529129 – Lucas SFS §

References § EDCS 510894 – Lucas PRD § EDCS 529129 – Lucas SFS § EDCS 589819 – Lucas SAP Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13

Q and A Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential

Q and A Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14