United Healthcare Community Plan IPC Healthcare Meet the

United. Healthcare Community Plan IPC Healthcare Meet the IPC Healthcare Team Post Acute Collaboration Project with UHCP

Providers Covering the Central Phoenix Region Randy Clark , MD Tammy Hilliard, NP Smita Patil, MD Nathan Beitz, PA Vinee Srivastava, MD Quentin Shambley, NP Mary Jo Colorafi, NP 2

Central Phoenix Region UHCP Facilities: • • • • • Arizona Angels Care Home Beatitudes Campus Bella Vita Health & Rehabilitation Berthas Home Care Camelback Post Acute & Rehab Chris Ridge Premier Care & Rehab Chris Ridge Village Copper Heights Assisted Living Coronado Healthcare Center Desert Haven Care Center Desert Sky Assisted Living Desert Terrace Healthcare Center Emeritus At Phoenix Golden Generations Llc Grace Healthcare Of Phoenix Heritage Lane East Heritage Lane West Hinkson Assisted Living Llc Horizon Post Acute & Rehab Ctr Life Care Center Of Paradise V • • • • • Life Care Center Of S. Mountain Lifestream at Sun Ridge Maravilla Care Center Maryland Gardens Assisted Living Meridian Assisted Home Living Mimosa Springs Miramonte Al North Mt Med And Rehab Center Osborn Health & Rehabilitation Center Palm Valley Rehab & Care Center Palm View Rehab Phoenix Mountain Nursing Ctr Plaza Healthcare Providence Place At Glencroft Rose Court Senior Living Scottsdale Heritage Court Solterra Subacute Srvc Sun View Care Center Ventana Winds Assisted Lvg Llc Villa Ocotillo Providers Randy Clark, MD Smita Patil, MD Vinee Srivastava, MD Nathan Beitz, PA-C Tammy Hilliard, NP Quentin Shambley, NP Mary Jo Colorafi, NP 3

Providers Covering the Northern AZ Regions Randolph Clark, MD Mitchell Gelber, Ed. D Ty Montgomery, NP Katherine Sherman, NP Ryan Alder, DNP 4

Yuma & Northern AZ Regions UHCP Facilities: • • • Austin House Assisted Living Boulder Gardens Asst Lvg Llc Good Samaritan Society Prescott Valley Haven Of Camp Verde Llc Haven Of Cottonwood Haven Of Show Llc Haven Of Yuma Llc Kachina Point Rehab Hospital Granite Creek Mountain View Manor Prescott Nursing and Rehab Providers Randy Clark, MD Mitchell Gelber, Ed. D Ty Montgomery, NP Katherine Sherman, NP Ryan Alder, DNP 5

Providers Covering the East Valley Region Kianoush Cheybani, MD Myunghan Choi, NP Farhat Ahmedi, MD John Prosser, NP Lisa Crimaldi, NP Melissa Moltz, NP Esther Ndegwa, NP Cynthia Armstrong, NP 6

East Valley UHCP Facilities: • • • Avalon Care Center - Shadow Mountain Apache Junction Health Center Citadel Care Center Caissa Jake's Ranch Copper Heights Assisted Living Desert Blossom Health & Rehab Ctr Mesa Christian Health And Rehab Montecito Post Acute Care And Rehab Mi Casa Nursing Center Mission Palms Of Mesa Hlth And Rehab Springdale Village Healthcare Inc Springdale West (Symphony of Mesa) Providers Kianoush Cheybani, MD Farhat Ahmedi, MD Myunghan Choi, NP Lisa Crimaldi, NP Cynthia Armstrong, NP John Prosser, NP Ester Ndegwa-Wanje, NP 7

Providers Covering the West Region Mayur Rathod, MD Jack Schafer, MD Carol Newman, MD 8

West Valley UHCP Facilities: • Immanuel Campus of Care • Life Care Ctr Of North Glendale • Plaza Del Rio Care Center • Sun City Health and Rehab Center • Sunwest Choice Nursing & Rehab Center Providers Mayur Rathod, MD Jack Shafer, MD Carol Newman, MD 9

Case Management One Phone Number Program Executive Summary 480 -386 -0156 In an effort to address the communication gap between United. Healthcare Community Plan Case Managers and IPC Post-Acute Providers, IPC Phoenix has developed the Case Management One Phone Number Program for United. Healthcare Community Plan. The One Phone Number Program was designed for IPC Phoenix Providers and the Transitional Care Management Team to work closely with UHCP Case Managers to improve care coordination and outcomes by addressing the HEDIS (Healthcare Effectiveness Data and Information Set) performance measures. The One Number Program is the single point of contact for UHCP Case Managers to contact IPC Phoenix’s Transitional Care Management Team (TCMT) to address any questions regarding testing, lab results, transferring patients or specific questions for IPC Phoenix Providers. The UHCP Case Managers call the one phone number (480) 386 -0156 and the IPC Phoenix TCMT answers the calls and is able to triage over the phone, coordinate patient transfers, gather patient information, track patients and reach out to IPC Providers if necessary to address the questions or concerns of the UHCP Case Managers. IPC Phoenix understands how critical having a single point of contact between UHCP Case Managers and IPC Providers is to eliminating the communication gap between health plans and providers. Introducing UHCP to the Case Management One Phone Number Program and the IPC TCMT will assist UHCP in care coordination, improving HEDIS measures, reducing disappointing patient outcomes and lowering the cost of care. 10

Case Manager Line for UHCP United. Healthcare Community Plan Case Manager Line 480 -386 -0156 Call the IPC-UHCP contact number M-F 8: 00 am to 5: 00 pm when you need to: • Expedite the flow of documentation (i. e. orders, labs, etc. ) to UHCP Case Managers • Share feedback and improvement opportunities regarding the IPC-UHCP collaboration • Escalate operational and relationship issues that may arise during the course of business • Request assistance with communication opportunities between UHCP Case Managers and IPC providers 11

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