UnitBased Team Performance Update Trends in team development
Unit-Based Team Performance Update Trends in team development and impact September 2011
UBTs’ Developmental Status and Goals Kaiser Permanente will meet the goal of doubling the number of highperforming teams in 2011. Total number of UBTs at all levels of performance: 3, 411 as of August 2011 1
Developmental Status of Teams by Region u Team status across the regions varies: n n Variation in number and percentage of high-performing (Level 4 and 5) teams across regions. Regions with low numbers of high-performing teams are planning more aggressive goals than the national target (i. e. , more than doubling their high-performing teams). 2
Concentration and Variation in Performance The percent of high-performing teams varies widely by location Source: UBT Tracker 3
A Regional Analysis of UBTs Shows: 1. It’s the way they work – The departments with the greatest level of success handle operational issues and improve performance on a daily basis with the involvement of their full unit. 2. Teams’ projects are moving beyond PSP goals (patient satisfaction, workplace safety and attendance) – Most focus on affordability or employee well-being. 3. Relationships – Every level (sponsors, co-leads, teammates) talks about the importance of having strong, open relationships, which provide the foundation for transparency, full team engagement and the trust that helps resolve conflicts. 4. Sponsorship – Management sponsorship especially is strongly correlated with teams that report achieving or sustaining targeted results. 5. ‘Walk the Talk’ and ‘Talk the Walk’ – Consistently visible collaboration across management and labor sponsors and co-leads is a critical component of continuous improvement culture and producing results. Source: UBT Tracker 4
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