UNIT 6 TRAVEL AGENCIES CONFIRMING A BOOKING CONFIRMING

UNIT 6 TRAVEL AGENCIES

CONFIRMING A BOOKING

CONFIRMING A BOOKING – RECEPTIONIST/SALES EXECUTIVE Good morning. Just a moment. I’ll have a look at the list. Would you like … ? What kind of …? How many people is the booking for? … It’s for two people. How would you like to pay? … Can you spell your surname? … May I have your … ? (e-mail address, credit card number) What time do you want to leave / arrive / check-out? … Would you like to take advantage of our special insurance / extra facilities? … I’ll send you the confirmation by e-mail. Thanks for calling. Have a nice day. Bye.

CONFIRMING A BOOKING - CALLER Hi! This is … I’m calling because … I’d like to…. . …. book a double room (for two nights from Monday 2 August to…)/ book a flight (from London to Paris on Tuesday 10 November) I’d like to arrive in London by 6 pm. Can I have … ? What’s the price of … ? Is … included? Can I pay by credit card? Could you give me extra information? Does this price include all taxes? (for hotels and flights) Is there a booking fee? (for flights, theatre tickets) How much is the baggage allowance? (for flights) Could you confirm my booking? What time should I arrive? (for theatres, restaurants) What time do I have to check in / do I have to check out? (for flights, hotels) Is there an ensuite bathroom? (for hotels)

TIPS • Remember the essential information: – how many nights (at a hotel) – how many people (at a restaurant or theatre) – what time (for a flight or at a restaurant) – how much does it cost (for a flight, theatre tickets or a hotel room) • Remember to pronounce numbers and letters clearly. • When you spell something or give a number, speak slowly and emphasise the important information

LISTENING, SB, PG. 48. • • • I’d like to book When would you like to travel? OK. I’ll check availability. Sorry to keep you waiting. The computer is going to be a few seconds. What time would you like to leave? Is it just yourself that’s travelling? How long does the flight last? It takes… Could I just take some details? Can you tell me your name, please? So that’s… How would you like to pay?

TELEPHONE LANGUAGE • • • Good morning! Delta Travel! How can I help you? I’ll put you through. I’m sorry, the line is engaged/busy. Hold on a minute! Would you like to hold? Can I take a message? Can I get him to call you back?

CONFIRMING A BOOKING • PRACTICE – WB, pg. 29 -30, ex. 1 -2.

FUTURE 1. We use present continuous for future arrangements: We are seeing the MD next week. 2. We use going to for plans and intentions: We are going to visit the new resort next week. 3. Will is used for prediction, when we give simple information about the future or when we want to make spontaneous offers: Tomorrow will be warm and sunny; Everybody will be there at the meeting; I’ll carry your suitcase for you. 4. we use present simple for scheduled events: The train leaves at 8. 05. 5. Future continuous is used as a way to talk about something happening at a given point in the future or to ask questions politely: She will be staying at the Holiday Inn. How will you be paying?

THE FUTURE • PRACTICE – SB, pg. 50, ex. 6 / WB, pg. 31 -32, ex. 4 -5

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