UNIT 4 SOP UNIT 4 STANDARD OPERATING PROCEDURES

UNIT 4: SOP

UNIT 4: STANDARD OPERATING PROCEDURES Lesson 3: ISO 9000 And Flow Charts

COURSE INFORMATION Unit 4: Standard Operating Procedures • Lesson 3: ISO 9000 Lesson Description: • In this lesson you will identify and practice the culture of QMS, and will focus on writing and analyzing the Standard Operating Procedures necessary to promote efficiency, quality, safety, and customer satisfaction.

LESSON OBJECTIVES After completing this unit you will be able to: • Define QMS • Describe Enterprise Level QMS • Explain the hierarchy of a manufacturing production order • Identify a standardized process in their environment • Demonstrate knowledge of SOP and identify revisions required for increase/effective Enterprise QMS • Define Root Cause Analysis in fundamental terms.

QUALITY MANAGEMENT SYSTEMS Quality Management Systems Process, Procedure and SOPs ISO 9000 Course Topics Root Cause Analysis

INTERNATIONAL STANDARDS ORGANIZATION (ISO) The International Standards Organization (ISO) develops many different types of standards.

ACTIVITY: JOURNALING

ISO JOURNALING Now that you have explored the International Standards Organization’s website, please write a paragraph in your notebook that describes why you think the ISO is useful and/or important. Be sure to give an example that supports your reasons.

ISO 9000: 2008 The ISO 9000 family of QMS standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product. There are more than 1 million ISO 9000 certificates in force around the world. Often Lean principles may be coupled to QMS (Such as 5 S + safety).

INDUSTRY SPECIFIC INTERPRETATIONS There are customized standards to better fit certain businesses: • AS 9100 for Aerospace Basic Quality System Standard • PS 9000 *QS 9000 for automotive manufacturers • ISO 13485 covers the design and manufacture of medical devices

ISO 9000 Implementation: ISO 9000 Challenges: If employees are not engaged and supported When documents are not kept up to date When there are different versions for procedures

PROCESS OR PROCEDURE? Training Procurement Quality & Process Improvement Human Resources Management Accounting Engineering Information Technology Financial Analysis 13

CAPTURING AND RELATING PROCESSES WITH FLOWCHARTS

CAPTURING AND RELATING PROCESSES WITH FLOWCHARTS

FLOWCHART SYMBOLS Terminator (start or end) Process Decision Alternative Process Connector

TRY THIS!

TRY THIS!

MEASUREMENT If a procedure or a process exists, there is always a way to measure it. 6 5 4 Series 1 3 Series 2 2 Series 3 1 0 Category 1 Category 2 Category 3 Category 4

MEASUREMENT: LATE TO WORK

It’s All About Improvement FULLY DESCRIBED PROCESSES THAT ARE CAPTURED IN FLOW CHARTS CAN BE ANALYZED. THIS MAKES IT EASIER TO SPOT WHERE ANY IMPROVEMENTS CAN BE MADE.

It’s All About Improvement Problem or Goal Proposed Improvement Process Test Adopt

MEASUREMENT EXAMPLE The evolution of drive-through fast food: – One window to pay and pick up food – Two windows: one to pay and one to pick up food – Two car order lanes: one window to pay and one window to pick up food, and two lanes

WHY OR WHY NOT? I bought a salad and was given a package of a fork, spoon and knife.

WORK TOWARD THE COMMON GOAL System Management Employees

ACTIVITY: IMPROVE IT

IMPROVE IT ACTIVITY STEPS 1 - 5 1. Identify a process. 2. Create a flow chart. 3. Fully document the process. 4. Develop a plan. 5. Create a new document/procedure.

Acknowledgements Aerospace Joint Apprenticeship Committee (AJAC), American Society of Metals (ASM), The Boeing Company, National STEM Consortium (NSC), Skills, Inc. , WMATI About These Materials Copyright © 2015 by Washington Manufacturing Advanced Training Institute (WMATI) The Core. Plus: Manufacturing Skills Curriculum is a collaboration among Boeing and WMATI License Unless otherwise specified, this work is licensed under a Creative Commons Attribution. Share. Alike 4. 0 International License. Attribution and Citation To attribute this course please reference WMATI. To cite this course please use the following citation example: WMATI. Core. Plus Manufacturing Skills Curriculum: Precision Measurement course. [URL if applicable. ] Core. Plus, 2015. Disclaimer This workforce solution was built from open license materials from many sources. There are no guarantees, warrantees, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.