Unit 4 Responding to Customer Expectations HighPerformance Manufacturing
- Slides: 12
Unit 4 Responding to Customer Expectations High-Performance Manufacturing Production Technician
PLAY. map™ Activity The Global Marketplace
The Global Marketplace § One of the largest influences on business since the 90’s is the GLOBAL ECONOMY. At one time, the international aspects of business mattered to only a few U. S. firms; most found all they needed in the domestic market. Today, foreign sales are essential to U. S. industries. § Take a few minutes to look at The Global Marketplace PLAY. map™: o How has “Globalization” affected the following? • • • Diversity Technology Entrepreneurship Transportation Communication o 2 - What challenges are created by “Globalization”?
The Global Marketplace
The Global Marketplace
The Global Marketplace
The Global Marketplace Choices, Choices 1975 – Television had 3 networks and 1 public access channel 1985 – Cable television had 30 channels 2000 – Satellite TV had 200+ channels & 30+ pay-per-view channels Today – Over 2200 stations for your PC Global Internet Users 1984 – 1, 000 1995 – 16 million 2000 – 361 million 2005 – 1 billion 2014 – 2. 9 billion
Quality Expectations: § What has changes in our expectations of product quality? § One example – automobiles o A tool kit for a 1915 Model T o http: //geographyfieldwork. com/Car. Industry. Changes. htm www. gtcarlot. com
Safety Expectations: § How has expectation of safety at work changed over the years? § Watch this video. Evaluate the safety of the manufacturing stations: o https: //vimeo. com/39401575 § Watch this video. Evaluate the safety features of a new plant: o https: //www. youtube. com/watch? v=7 n 0 IMm 3 Jw 2 k § Read the blog entry: o http: //www. apriso. com/blog/2015/02/how-advancements-in-manufacturinghave-positively-impacted-safety/
Detail Some Examples § Subject: o Addressing change in expectations § Process: o Class divided into 4 groups § Task: o Find information on company. o Plan report out to class about the companies process, culture, and product. o What challenges have they faces with customers changing expectations? o How did they address those challenges? o How are they a stronger company today?
How It’s Made § How It's Made Web. Site Click Link for Website Videos