Unit 3 Module 3 Effective Communication Lesson 2

Unit 3 Module 3 Effective Communication Lesson 2

“The biggest communication problem is we do not listen to understand. We listen to reply. ” -Stephen Covey How do you think that “listening to understand” can improve relationships?

Essential Question How can I show the speaker that I received the message?

Genuine Listening Body Language Key Vocabulary Tone Emphasis Active Listening Replace this text with your notes Replace this text with your notes

Genuine Listening Has 3 Parts Listen Replace this text with your notes. Replace this text Empathize with your notes Replace this text Reflect with your notes

Why: Listen with your eyes? Nonverbal 38% Visual 55% Verbal ? %

How to listen with your eyes? What is #1’s posture telling you? #2 What is #2’s posture telling you? #1

How to listen with your eyes? Observe Posture What is #3’s posture telling you? #3 Type your answer here #4 What is #4’s posture telling you? Type your answer here

How to listen with your eyes? #5 Observe facial expressions • • What is #5’s expression telling you? Type your answer here #6 What is #6’s expression telling you? • Type your answer here

How to listen with your eyes? Can you recognize facial expressions • What is #7’s expression telling you? • Type your answer here #8 What is #8’s expression telling you? • Type your answer here #7

How to listen with your eyes? In addition to expressions and posture, body language also includes Gestures

How to listen with your eyes? Type your answer here List 5 other gestures you can think of. Keep it clean and add Pictures -

How to listen with your Heart? Observe the TONE and the Body language 1. I didn’t say you had an attitude problem 2. I didn’t say you had an attitude Problem 3. I didn’t say you had an attitude Problem

What is left out of text messages?

…because To hear what people are saying, you really need to hear what they are NOT saying the deepest need of the human heart add notes here

Observation Activity Body language is visual feedback. It can be positive visual feedback or negative feedback. Listening with our eyes can tell us a lot! Imagine you are talking to your parent (or another guardian). She or he isn’t saying much but is using body language. What would each of these tell you? Folded Arms – Nodding – Eye Rolling – Shrug Avoiding Eye Contact

Activity 1. Designate an observer, speaker, and listener. 2. While the speaker explains how eyes help communication and the importance of body language, the observer will make notes about the listener. 3. Using the list provided, the observer will rate the listener. Repeat until everyone plays each role.

“Standing in another person’s shoes” What does this mean to you? Your answer in this box

Try to see the world as they see it…

Talk to your partner about how a person’s background could affect their opinion or behavior

With your elbow partner brainstorm a list of common examples of how a person's background could affect their opinion or their behavior Join in with 2 other people and narrow the 2 lists to just 10 traits. Common Differences

Master List of Differences List our Group’s ten - -

“Mirroring” What does this mean to you?

• • Think like a mirror… A Mirror… Doesn’t ___ …. It ___

Watch this clip for Mirroring • Remember, • A Mirror… • Doesn’t __ • …. It only __

I just don’t know what to do… I can’t keep track of the dates all my assignments are due… It sounds like you are feeling disorganized, Is that right?

Mirroring phrases include: Add notes in this box

Mirroring Activity For each statement on the left, write a mirroring statement on the right (Try to use the Phrases from the previous slide) Liam’s dad said, “No, you can’t take the car tonight and that’s final. ” Asha’s sister said, “I’ve been trying to get to know kids at my new school, but it’s not working. I just can’t make friends. ” Joe and Evander’s mom said, “You boys are driving me crazy with all that fighting!” Kala’s brother said, “I’m having the worst time in school right now. ” Kim’s Mom said, “Your room is always such a mess. ” Talia’s friend said, “You have a terrible temper. ”

Active Listening Most often used to Add notes in this box

Active Listening Listener to provide feedback on what he or she hears to the speaker, Add notes in this box

Active Listening Add notes in this box

Active Listening Add notes in this box

Which is Which? Genuine Listening Active Listening • Type your answer in this box Results: Improved Relationships

Exit Ticket • If you and your friend were having frequent arguments, how would Genuine and or Active listening help you resolve the situation? ? Type your answer in this box