Unit 1 Teamwork Unit 1 Vocabulary Agreements Assertiveness

Unit 1 Teamwork

Unit 1 Vocabulary � � � Agreements Assertiveness Blocks Body Language Channels / Media Communication Consensus Cross-training Distractions Emotional Blocks Empathize • • • Equality Ethics Feedback Flexibility Initiative Jargon Negotiation Self-Esteem Setting Teamwork Time Management

UNIT 1 ESSENTIAL QUESTION • How does the individual and group dynamics interrelate to create a cohesive, functioning, and effective team?

Essential Question 1 Teaming � What are your personality traits, strengths that describe you and weaknesses that describe you?

Essential Question 2 Teaming � How do your personality traits and values affect your relationships with others?

Essential Question 3 Teaming � How do your personality traits and values affect others relationships with you?

Essential Question 4 Teaming � What are the six aspects of teamwork and their meaning?

Teamwork Teamwork: Work done by a group of people to achieve a common goal. There are six aspects to effective teamwork. For team to function effectively, all six aspects must be present.

Training In order to be an effective team member, you must have training for all the tasks you will perform. Team members should be cross-trained to improve team flexibility and diversity.

Team Planning Team planning involves setting goals, assigning roles, making agreements, sharing responsibilities, and communicating regularly.

Team Goals In order for team members to feel committed to the goal, they must first feel involved in defining it. When determining a goal, members should reach a consensus: a decision all team members can agree on.

Assigning Roles � Each person on the team needs to know which part of the process he or she is responsible for each day.

Agreements � An agreement is a specific commitment that each member makes with the group.

Shared Responsibility and Shared Leadership � � For a team to work, each member must feel responsible for the whole team’s efforts. In shared leadership, team members take action to bring the whole team’s performance up to the standards the team has agreed on.

Essential Question 5 Teaming � How do the six aspects of teamwork interrelate in successful teaming situations?

Essential Question 6 Teaming � How do the various interpersonal skills interrelate in building good working relationships?

Interpersonal Skills

Self-Esteem and Self-Awareness Self-Esteem: is how you perceive your worth or value as a person. High self-esteem translates into friendliness, patience, respect for yourself and others, good work habits, and good grooming standards.

Positive Attitude is your mental outlook, which shapes the way you view people and situations and the way others view you. People with positive attitudes welcome difficult assignments as challenges and look for the good when things go bad. Accepting of constructive criticism.

Initiative and Responsibility Initiative: Doing what needs to be done without being urged. Responsibility is the willingness to be held accountable for your actions.

Self-Control You take careful and measured steps not to act on impulse or emotion. Self-control and orderly behavior inspire confidence in customers and coworkers.

Creativity Using your imagination to be inventive. The ability to analyze problems from a new and fresh perspective.

Time Management Time management: Learning to budget your time to accomplish different tasks and to keep records of important deadlines or appointments. Time management guidelines: Make a list of tasks to accomplish Prioritize the tasks Create a schedule and stick to it

Stress Management Stress is a mental and/or physical reaction to outside pressure. Stress can be reduced through exercise, proper diet and sufficient sleep. Personal distractions such as hobbies, sports, reading, listening to music, etc. will also help reduce stress.

Assertiveness Assertiveness: Standing up for your rights, beliefs, and ideas without being pushy or aggressive.

Flexibility Flexibility: ability and willingness to adapt to changing circumstances. Able to listen with an open mind, accept constructive criticism, and try new approaches.

Personal Ethics: Basic values and moral principles that guide the behavior of individuals and groups and includes being honest, showing integrity, and having a sense of fair play. Honesty: Telling the truth, maintaining confidentiality, not spreading gossip. Respect: Listening to other’s point of view with an open mind addressing differences in opinion with courtesy and tact. Fairness and Equity: Everyone has equal rights and opportunities. Special privileges are not provided to workers for reasons unrelated to work performance.

Managing Conflict Managing conflict requires understanding, skill, knowledge, and experience. Negotiation: Requires a willingness of parties to work together to find a resolution. Speaking clearly, listening actively, and empathizing: understanding a person’s situation or frame of mind, are necessary to negotiation.

Managing Conflict Steps for effective conflict resolution. 1. 2. 3. 4. 5. 6. Show respect Recognize and define the problem Seek a variety of solutions Collaborate Be reliable Preserve the relationship

Essential Question 7 Teaming � What are all the aspects of the communication process and how do they interrelate?

THE COMMUNICATION PROCESS • • • Communication: The process of exchanging information, ideas, and feelings. 70% of our waking hours is spent communicating. Effective communication is twoway.

Senders and Receivers � Simply sending a message is not communicating. Every message must be sent, received, and understood. SENDER RECEIVER

Communication Types � � Verbal Communication: Speaking, writing, and reading. Nonverbal Communication: Your physical actions that communicate your thoughts. � Body language: The physical movements and position of the body that communicate thoughts. A smile Eye Contact Hand Gestures Body Posture

Communication Types � Paralanguage: How you say it. 1. 2. 3. 4. � I would like to help you. In each case the emphasized word change the meaning of the message.

Messages � The substance of any form of communication is the message or the information, ideas, or feelings the sender wants to share. SENDER MESSAGE RECEIVER • This demonstrates one-way communication

Feedback � Feedback: The receiver’s response to the message. FEEDBACK SENDER MESSAGE RECEIVER • This demonstrates effective two-way communication

Blocks � Blocks: Interference with understanding a message. � � Distractions Disinterest Emotional Blocks Planning a response FEEDBACK SENDER MESSAGE RECEIVER BLOCKS

Blocks � Distractions: Things that compete with the message for the listener’s attention. � Disinterest: The message is not interesting or the receiver is not interested in the message being sent. � Emotional Blocks: Biases against the sender’s opinions that prevent a listener from understanding. � Planning a response: The receiver stops listening and begins to think about what to say next. You cannot listen and plan a response at the same time.

Setting and Channel � Setting: Where the communication takes place. � You may or may not have control over the setting. If you do have the opportunity to control the setting, use the setting to your advantage! � Channel / Media: The avenues and mode through which the message is delivered.

Listening Skills � 45% of communication time is spent listening. � Identify the purpose � Look for a plan � Give feedback � Search for a interest � Evaluate the message