Unified Communications Todd Landry Sphere Communications Unified Communications

“Unified Communications” Todd Landry Sphere Communications

Unified Communications in the FUTURE…

Unified Communications is certainly not about more buttons to push!

Ultimately, Unifying Communications is about creating a more effective business.

Businesses seek Efficiency & Productivity through Business Applications

Decisions & Actions in Business Dependent on Effective People-to-People Collaboration

Lowering the friction of People-to-People Collaboration … is the Real Opportunity.

SOA: Services Sharing Business Applications CRM SCM ERP People Communications Decisions & Actions Transactions & Tasks HR

Business Applications CRM HR SCM ERP PBX People Communications “Telecommunications”

Business Applications CRM Unified Communications Services HR SCM ERP PBX People Communications

Business Applications CRM Unified Communications Services HR SCM ERP People Communications

Contextual Communications

Transparent Administration Human Unified Resources 1 - New Employee Communications 2 - New Employee Services System Profile = X Profile = - Desk location - Department - Allowances IP Start = Y

Transparent Administration Human Resources 1 – Employee System Unified Communications Services 2 – Employee TERMINATE DISABLE IP

Unified Communications… … will be more Services Oriented

IP Communications Evolution Converged Networks TCO Unified Communications Productivity Services-Oriented Communications BPO Tec hno log Ena y ble rs ss e sin s u B lue a V ü Streamlining ü Secure IM ü MAC Savings ü Automation ü Less Vmail Tag ü FTE Savings ü Online Directory ü Common wire ü Federating ü User Call Mgt ü #Plan Efficiency ü Mobility ü New Foundation Vo. IP Multimode Web Services ü XML, SOAP ü Presence Engine üNetwork Speed ü WSDL, UDDI ü Desktop Video ü Network Qo. S ü VXML, SALT ü Voice Packetizing ü Text Messaging ü CCXML ü Unified Msg’ing ü Voice Appliances ü SIP Trunking ü SIP ü Mature IP-PBXs

Business-to-Business Collaboration

Dial 8 to get back to Legacy! My Carrier Softswitch My Supplier Carrier IP Infrastructure PSTN CLASS Switch TDM PSTN Carrier Media Gateway IP CLASS Switch TDM Enterprise Media Gateway IP

SIP Trunking Opens the Door SIP-based Signaling My Carrier Softswitch My Supplier Carrier IP Infrastructure PSTN CLASS Switch Carrier Media Gateway PSTN Carrier Media Gateway CLASS Switch Enterprise Media Gateway

SIP Trunking Opens the Door SIP-based Signaling My Carrier Softswitch My Supplier Carrier IP Infrastructure PSTN CLASS Switch TDM Carrier Media Gateway IP

All-IP B 2 B! SIP-based Signaling My Carrier Softswitch Carrier IP Infrastructure IP

All-IP B 2 B!

My Supplier All-IP B 2 B! My Business Sales Manufacturing Finance Engineering Marketing Procurement Sales Finance

My Supplier People-to-People My Business Sales Manufacturing Finance Engineering Marketing Procurement Sales Finance

My Supplier My Business Sales Manufacturing Finance Engineering Marketing Procurement Sales Finance

Forget about your phone system. Start thinking about your business. Booth 910