Unified Communications Drivers Benefits Brian Fenix Business Development

Unified Communications: Drivers & Benefits Brian Fenix Business Development Manager Unified Communications and Collaboration HP Services

HP Overview § The worlds largest IT company - $104 bn FY 07 § The worlds 6 th largest software company § Ranked the 8 th most sustainable corporation in the world by the The Global 100. § Enables more than 200 million mobile phone subscribers. § Powers 106 of the world’s 120 stock exchanges § $5 bn Health and Life Science business § HP Services are one of the largest System Integration partners for both Microsoft and Cisco WW

HP / Microsoft Frontline Partnership The Microsoft and HP partnership is one of the oldest of its kind in the industry with more than 20 years of combined marketplace leadership. Our focus on innovation and synchronization, our technical expertise and track record, and stability-driven approach enable us to offer proven Frontline Innovation for the way you run your business. The benefits to customers: • Adaptability • Credibility • Stability

Reducing HP’s climate impact HP’s goal is to reduce the combined energy consumption of our operations and products to 20% below 2005 levels by 2010.

Enabling our customers to develop sustainable computing plans § Re-designing data centres to make the best of smart cooling technologies § Archiving and data management processes § Automation of energy saving procedures § Virtualisation – partitioning large servers to run multiple operating systems and thus increasing utilisation § Deployment of thin clients for desktop users § Mobile computing and remote working technologies which transform the workspace and reduce energy costs § Slashing travel costs through video conferencing

Research by Royal College of Physicians – Feb. 2008 § Annual savings of 60, 000 tonnes of carbon dioxide (CO 2) and around £ 121 m on travel costs could be achieved if 3% of NHS trusts used standard conferencing technology, according to research by the Royal College of Physicians.

Unified Communications & Collaboration Key Benefits § Reduce CO 2 footprint § Streamline IT and facilities management § Enhance collaboration and service delivery § Drive significant time savings for employees

Unified Communications and Collaboration

Market Momentum As of Aug 20, 2007 completen ess of visio n

Healthcare Objectives and Challenges

Healthcare Objectives Improving patient outcomes while managing costs and privacy Reduce medical errors and promote patient safety Integrate and transfer medical information from various systems Improve real-time collaboration among care teams who consult on patient care Connect IT at the hospital with remote environments Enable effective communication between caregivers and patients Support staff training and continuing medical education

Traditional Hospital design – multiple proprietary networks COMMUNICATIONS Voice/Video/Data FIRE LIGHTING Functionality checks Detector service Fire, Life, Safety LIFTS Schedules Occupancy Sensing Breakdown Maintenance Traffic Performance SECURITY Doors/Cameras PIR Integration 24/7 Monitoring ACCESS Breakdown Plant Tuning Conditioned Monitoring Car Park Utilisation Doors Buildings Occupancy Feed Forward ENERGY HVAC Utility Monitoring (Elec/Water/Gas/Oil) Tenant Building Air/Water Heat Lighting Back-up Generation Air-Handling Unit Boilers Pumps Fans Energy Control Variable Air Volume Air Quality Multiple Control Environments

Digital Hospital Design – single converged IP network - the new utility COMMUNICATIONS Voice/Video/Data FIRE LIGHTING Functionality checks Detector service Fire, Life, Safety IP Gateway to 1 st Responder Schedules Occupancy Sensing Tenant Metering SECURITY Breakdown Maintenance Traffic Performance LIFTS Doors/Cameras PIR Integration 24/7 Monitoring ACCESS Breakdown Alarms Central Plant Tuning HVAC Conditioned Car Park Utilisation Doors Buildings Occupancy Feed Forward ENERGY HVAC Utility Monitoring (Elec/Water/Gas/Oil) Tenant Monitoring Air/Water Heat Lighting Back-up Generation Performance Optimisation Air-Handling Unit Boilers Pumps Fans Energy Control Variable Air Volume Air Quality Central Monitoring & Control

HP’s vision of Unified Communications and Collaboration PC Unified Communications & Real-time Collaboration PDA Desk Phone Whatever you’re using you’re doing Blackberry Mobile Phone Business Applications Integration Wherever you are At your Desk In the Air Branch Office On the Road At Home Head Office

Unified Communications & Collaboration Value to Healthcare Providers § Reduced medical errors and improved patient safety § Improved productivity for healthcare professionals § Improved access to patient information at the point of care § Improved healthcare worker job satisfaction § Simplified compliance with HIPAA and/or other regulatory mandates § Helpful tools for controlling the rapid rise in healthcare costs § Better quality patient care § Improved patient satisfaction and patient care outcomes

Scenario Medical Training and Education Keep the care team upto-date with medical advances and policies

Medical Training and Education Keep the care team up-to-date with medical advances and policies Industry Drivers KPIs Industry Benefits Expensive to train and educate staff, and to lead team-building from remote locations Standard procedures needed to improve operating model Training completion, accreditation rates, and meeting attendance Reduced medical errors and improved processes and patient outcomes Improved caregiver skill level, expertise, and reputation Inefficient collaboration for Required accreditation and regulatory clinical and compliance to avoid research meetings liability events Certification level Improved productivity through employee convergence on medical care, diagnoses, and consultations Better adherence to requirements and procedures Improved compliance with regulations, such as HIPAA

Bucks New University § Partnership with HP covering both the delivery of IT infrastructure requirements and an enhanced learning experience, includes: – – – – implementing Voice over IP (Vo. IP) for all internal telephony requirements implementing wireless networks throughout the High Wycombe campus re-architecting the current data network introducing an integrated access and security capability on the campus enabling location independent learning for nursing students in Uxbridge providing fully interactive computer based learning environments implementing a multimedia resources capability with access to major reference sources – developing e-learning and distance based learning, making full use of interactivity and real-time methods

York Health Trust § HP Services and implemented a high speed convereged network and IP telephony at York Health Trust. § Single voice and data network slashed management costs § Network provided the foundation for advanced applications to improve patient care and streamline collaboration with partner care providers.

Unified Communications and Collaboration Journey

Evolution rather than revolution Where are organizations today? § Large installed base of mobile devices § PBX with various applications § IP network in place § Data center operational § Data messaging system – e-mail, instant messaging § Support & management in place …. 50 -75% of solution components already in place

Unified Communications Building the Solution § Select core components – – Identity & presence Collaboration Voice & conferencing UM & telephony § Understand the key touchpoints – – Governance Security Application & workflow integration Service Management § Build the right foundation Focus Area UC Business Integration Security – Applications – Control – Governance - Transformation Business People & Org. Governance Oper. & Mgmt UC Core Components Productivity & Collaboration Voice & Unified Conferencing Messaging UC Infrastructure Servers - Network – Directory - PC - PDA Identity & Presence

The UCC Journey is different for everyone Tailored to the unique requirements of individual clients Solution elements Enterprise applications IP network upgrade - 1 Portal E-mail upgrade - 10 3 3 IP telephony - WLAN networking - 1 5 2 2 7 9 4 4 Unified Messaging Collaboration (audio/video) Presence/Instant Messaging Management - 8 7 Mobile telephony - Company A Company B Phased approach 6 8 9 5 6 Using common infrastructure, management, security and standardized HW/ SW platforms 26 11/6/2020 11 Time

HP Unified Communications Step by Step Methodology HP UC Components : Services solutions, to help Plan Implement and Support UC strategy Technology solutions, from HP and leader UC solution partners Evolutionary Consulting & System Integration Approach Strategize Analyze HP Unified Communications Identify UC Business Integration Security – Applications – Control – Governance - Transformation UC Solutions Productivity & Collaboration Voice & Conferencing Unified Messaging UC Infrastructure Servers - Network Data Centers - PC - PDA Solutions Manage Support Verify 27 Identity & Presence Design Pilot Roll-out

Follow up § UCC Executive Briefing Center Offerings – – – Discovery Workshops Assessment Workshop (Business/Functional/Technical) Strategy & Visioning Workshops UCC Demo Duration: Half Day, Full Day, 2 Half Days , 2 Full Days Featured UCC technology from Microsoft, Cisco, Nortel & Ericsson § HP UC Roadmap Service – – Ensuring business & IT alignment Recommending approach and investments Identify future state and implications Roadmap & measure § Pilot & Implementation Services 11/6/2020 28

Why HP & Microsoft for your Unified Communications § Focus on business value first. – Improve ROI and reduce payback period § Risk less and evolutionary approach. – Maximize investments – Industry best practices approach – Step approach § Enabling the complete vision – Complete product and services offering from mobility to infrastructure – Business Application and Business Operations complete offering § Leveraging actual desktop and network investments – Leading UC Technology integration capability 29 29