Unified Communications asaservice Presented by Wu Soong Woon
Unified Communications as-a-service Presented by: Wu Soong Woon UCC Cloud Director, APAC Orange Business Services
Seeing Evil. Speaking Evil. Hearing Evil. § “The Transparent Leader” § “. . era of hiding in Ivory Towers to one of open access, chat rooms, and message boards. In this new environment, ideas and opinions are shared, no holds barred, and there’s nowhere to hide!”
Seeing Evil. Speaking Evil. Hearing Evil § “In an old corporate landscape. . what you didn’t hear or didn’t see didn’t exist, and what you didn’t say couldn’t get you in trouble…. Today its all about seeing, saying and hearing” § “By the time some figured out value of transparency, employees investigated, documents subpoenaed and even companies shut down. ” § unified communications – tools for transparency in today’s competitive and ever-networked environment
unified communications - concepts § partition peering – avoid “pinball” moments § iconimation – identity and presence § consumerisation – “insanity is hereditary……. you get it from your kids” § clarity in communications – what you see is warts and all… § (# of comms tools) x (# ways to comm) = communications overload
common business challenges # of communication tools and applications growing … … unable to reach coworkers on first try … … results in delays and missed deadlines daily 36% 6. 4 types of devices monthly 22% daily 52% 27% traveling 1 x month avg. employees increasingly mobile … … have to use multiple methods of reaching coworkers … …because employees are unreachable, sales and business processes stop waiting for a person to respond or act impact on the business • • lost productivity lost sales and revenue customer satisfaction issues inefficiency
unified communications § single user interface showing real-time and non-real time communications, across multiple devices and media types § suite of integrated communications tools: IM, messaging, telephony, mobile phone integration and conferencing § presence-enabled to quickly find a colleague and determine his/her availability to communicate, even before you start a session customer benefits telephony enrichment presence instant messaging unified communications calendar voice messaging conferencing e-mail ease-of-use - allow colleagues to quickly find each other, exchange IM, share documents, and launch a call or conference effortlessly § productivity – speed-up business processes by unifying communications tools employees need for effective collaboration § cost savings – reduce telephony costs, travel and save time collaboration directory unified messaging file & app sharing §
Unified Communication as-a-service UCaa. S Business Together as a Service 1. UC as a Service linked to our Cloud Computing strategy 1. built upon Flexible 4 Business partnership 2. business agility and flexibility 1. rapid provisioning, scale up/down based on business needs 2. virtualization, server consolidation 3. pay as you go, no Cap. Ex 3. accelerate adoption of Unified Communication services 4. differentiate from traditional integrators of UC services
Business Together as-a-service § UC made simple & accessible on any user device § pay only for what users need UCaa. S § no Cap. Ex § attractive prices unified IM & telephony messaging mobility presence § flexibility – transform at your own pace – scale up/down based on needs video audio, web conferencing contact center web portal – self-provision based on portal § end-to-end SLA with network
self-provisioning portal for customer’s administrator create and manage your users profile visualize manage user rights create user profiles modify user profiles administrator telephony unified messagi ng IM & presence mobility video audio, web conferencing contact center web portal activate the profile
case study in France Orange Labs (5000 users, 9 countries) drivers – Alcatel PBX replacement – price flexibility § § status § from a successful pilot in 2010 to first users in operations § standard, business, contact center profiles next step § scope extension § drivers – renewal of Cisco tel. (Eo. S) – new UC features – managed solution with no CAPEX § status § § § from successful pilot in 2010 to first users in operations standard, business, inc. audio conf and pt-pt video (video phone) next step § § scope extension, collaborative everywhere, features upgrade 1000 users, then 6000 users
Orange Business Services snapshot Cloud Infrastructure Largest IPVPN Network > 150 Countries > 1, 500 Po. P > 25, 000 Customers > 300, 000 Connections >31, 000 servers – 10, 000 virtual machines >18 Peta. Bytes of storage >150 cloud computing R&D experts World Communication Awards Best Global Operator Best Managed Service Certifications ISO 20000 for service management ISO 9001 quality management ISO 27001 for security management system ISO 15408 common criteria security certification SAS 70 type 2 audit 2006 2007 2008 2009 2010
“Coming together is a beginning. Keeping together is progress. Working together is success” Henry Ford § the sound of a busy signal on the other end of a phone line is becoming obsolete and no longer tolerated… § users expect all services, anywhere, anytime, any device! thank you
- Slides: 12