Unication Pager Training For Berrien County Fire Responders

Unication Pager Training For Berrien County Fire Responders A: Introductions B: What is in the Pager Box C: Pager Introduction D: Pager Overview E: Pager Operation F: Dispatch Protocol G: Pager Template H: Hands on Activities I: Amplified Charger (optional) 1

A - Introductions: Denny Sexton Frank De. La. Torre Power. Point Created By: Gerry Kabelman President of the Berrien County Firefighters Association for use by the firefighters of Berrien County April 2020 2

B - What comes in the Pager Box? Quick Reference Guide G 4 or G 5 Pager Battery Belt Clip USB Cable USB Charger Battery Cover Antenna 3

C – Pager Introduction – Battery Installation Initial Use (future use will require that the belt clip be removed first and reinstalled after the battery change) 1. Remove the 2 screws and the battery cover. 2. Insert the battery pack into the pager. Insert the battery so that the connectors pins align with battery contacts of the pager. 3. Replace the battery cover, insert and tighten the 2 screws 4

C – Pager Introduction – Battery Charging The G 4/G 5 pagers use a Lithium Ion battery, that can be charged by the mini USB cable, or using the optional charger. USB power cable USB 5 Volt/1 amp power cube Power Socket (under the cover) 5

C – Pager Introduction - Pager Powering On After the battery has been installed, turn the volume knob clockwise to turn on the pager. The display will say “Loading”. ON Power on/off & Volume Knob 6

D - Pager Overview - Front Play Key Position Knob Antenna Power LED Solid ORANGE – USB Connected/Charging Steady GREEN – Full Charge Blinking RED – Low Battery Received/Unread LED Solid GREEN – Receiving Voice or Data Calls Solid RED – Abnormal Condition Blinking GREEN – Unread Message Blinking RED – Out Of Range Navigation Key Soft Key K 1 Soft Key K 2 Return or Back Key F 2 Power on/off & Volume Knob GMS/Bluetooth LED Solid GREEN – Bluetooth Standby Solid ORANGE – GSM Standby Solid RED – Bluetooth/GSM Fault Blinking GREEN – Bluetooth Connected Blinking ORANGE – GSM System Connected Soft Key K 3 Soft Key K 4 Menu Key F 1 Speaker Microphone Front View 7

D - Pager Overview – Left Side and Back Reset Key Voice Memo Key Belt Clip Mini USB Port Battery Cover Left Side View Back View 8

E - Pager Operations – Display Areas – Standby Screen Status Bar Text Area Tool Bar 9

E - Pager Operations – Standby Screen – Status Bar Battery Level The C appears when pager is in optional amplified charger Signal Strength Trunking On/Off 3 Unread Messages Current Time 10

E - Pager Operations – Standby Screen - Text Area Department Member/Badge/ID * Name/Rank/Serial# Etc. * Text Area Zone/Channel Switch Position Scanning or Tower Site on 800 MHz * = Department may choose these as Member Name/ID, Radio ID, Serial #, Rank, etc. GREEN down arrow means use the Navigation Key to see more information 11

E - Pager Operations – Receiving Table Information - 800 MHz Mode GREEN down arrow means use the Navigation Key to see more information 12

E - Pager Operations – Standby Screen – Tool Bar Press Z/C to see or change Zones Press Mbox to go to Message Box Press F. Sts to go to Function Status Tool Bar Press Lock to lock your keys If locked press Lock and the Return key to unlock 13

E - Pager Operations – Standby Screen – Selecting Z/C Option Press Z/C to see or change Zones 14

E - Pager Operations – Zone List Selecting a Zone: Use the Navigation key to select the zone. ( a. Red check mark identifies current zone) Press Select to confirm. Press Save to lock on the zone and return to Standby screen. Press Detail for information about zone. 15

E - Pager Operations – Standby Screen – Selecting MBox Option Press Mbox to go to Message Box 16

E - Pager Operations – Message Box – Selecting a Message Use the Navigation key to select a Message Press DEL. A Play to hear to Delete message. ALL unlocked messages. Press Read. A Lock to lock to Read message ALL messages. so it can not be deleted. Press Del for to delete more options message Press for more options 17

E - Pager Operations – Voice Record - Receiving Incoming Call Information Receiving Channel and call type Date and Time of Page Status of Play Back GREEN Arrow means Now Playing Press Pause to pause Voice Record or see more details. Call Duration Press Stop to go back to list of Voice Records Press Play to continue voice record. Press Details of Voice Record Press Stop to go back to list of Voice Records GREEN Pause Symbol 18

E - Pager Operations – Voice Msg Details Use the Return key to got back to message. 19

E - Pager Operations – Main Menu – Selecting Function Status Press the Menu key to bring up the Main Menu Selecting Function Status is the same as MBox on the standby screen Use the Navigation key to select Function Status 20

E - Pager Operations – Function Status – Options 1 – Blue Tooth 1. Blue Tooth is where you can setup an earphone that uses Blue Tooth. If Blue Tooth is turned on, your battery life will be shorter. Use the Navigation key to select the BT Device option. Press the On-Off to enable Blue Device. Use Pg Dn to see more options 21

E - Pager Operations – Function Status – Options 1 – Blue Tooth (Continued) Now that Blue Tooth is On, use the Navigation key to select Earphone, be sure your Blue Tooth Earphone is turned on. Your pager should find the Earphone device. If you see the headphones icon the earphone is On and showing your device name or it may have to search for your device, if you have not setup it already. If you see the Blue Tooth icon Earphone is Off. then Use Pg Dn to see more options 22

E - Pager Operations – Function Status – Option 3 – Fixed Alert Press On/Off to turn On or off Fixed Alert Volume By Volume = 0(Max 5(Max 4(Max 3(Max 2(Max 1(Max Knob 5) Press Set to adjust the Volume Press Minus to lower the Volume Press Add to raise the Volume Note the volume numbers are the above screen. Press Return to go back to the previous screen 23

E - Pager Operations – Function Status – Option 4 – Preview Message Content Press On/Off to turn On or off Preview Msg Content currently not being used Use Pg Dn to see more options 24

E - Pager Operations – Function Status – Option 6 – Auto Key Lock Press On/Off to turn On or off Auto Keypad Lock Use Pg Dn to see more options 25

E - Pager Operations – Main Menu – Selecting Function Settings Press the Menu key to bring up the Main Menu Use the Navigation key to select the Function Settings 26

E - Pager Operations – Function Settings 1. LCD Brightness: Sets the pager's brightness level manually or automatically. 2. Screen Timeout: Sets the screen display time on time 0 always on or 1 to 60 seconds. 3. Date & Time: Sets date & time. 4. Date Format: Sets the format of Date. 5. Hour Format: Sets 12 -hour or 24 -hour format. 6. Audio Squelch: Allow level signals to be heard. 7. Voice Memo Setting: Allows playing a Voice Memo after an alarm 27

E - Pager Operations – Main Menu – More Options - Today Press the Menu key to bring up the Main Menu Use Pg Dn to more Options Use the Navigation key to select Today Use Pg Up to see previous options 28

E - Pager Operations – Today’s date and reminders Use the Return key to go back to Main Menu. Reminders currently not being used 29

E - Pager Operations – Main Menu – Selecting Voice Memo Press the Menu key to bring up the Main Menu Use the Navigation key to select Voice Memo 30

E - Pager Operations – Main Menu – Voice Memo Press Play to continue Voice Memo. Press Rec. to record a new Voice Memo Press Del to delete Voice Memo Press for more options Press Lock to lock Voice Memo. Press Alarm to set alarm Press Del. A to delete ALL unlocked Voice Memos Press for more options 31

E - Pager Operations – Voice Memo – Start / Stop Recording Use Voice Memo Key to Start and Stop a Voice Record Voice Memo Key Use Pause to pause a Voice Record Use Stop to stop a Voice Record Use Rec. to restart a Voice Record Use Stop to stop a Voice Record Left Side View 32

E - Pager Operations – Main Menu – Selecting Information Press the Menu key to bring up the Main Menu Use Pg Dn to see more Options Use the Navigation key to select the Information. 33

E - Pager Operations – Information Screens Note the In Out Range!, Of Range!, this only appears when using 800 MHz and can on any screen Use the Navigation key or Pg Dn to se e more information Information. Use Pg Dn to more Info Press the Menu key to bring up the Main Menu 34

F – Dispatch Protocols Unication Pager-Features Each of the 8 Positions are set to monitor a unique combination of local MPSCS Talk-Groups (Zones 1 -3) and VHF Channels (Zone 4 G-5 s only) with the numbered TGs/CHs coinciding with the same Position number for easy consistent access (see below). Zone 2 monitors analog 800 MHz National direct Tactical channels with the final digit corresponding with position number. Zone 3 monitors analog 700 MHz National direct Tactical channels with the final digit corresponding with position number. Each TG/CH has an assigned scan priority. Therefore, the pager automatically switches to the highest active T/G in the selected position. Pager knows when it is ‘In Range’ or ‘Out of Range’ and uses optimized back-ground site scanning to select best system signal. The MPSCS network looks for pagers programmed to Critical Sites to confirm it is in range. See your department trainer regarding pager functionality and selected custom features. 35

G – Pager Template – Tower Map 36

F – Dispatch Protocols Understanding Berrien County MPSCS (11) & NPSCPAC (700 & 800) Talk/Groups 11 PGXXXX (Agency Page) = outbound only-T/G to individual agency to activate their pagers. 11 PG 911 (County Page) = countywide “all-call” page simultaneously activating all agencies. 11 P 911 (County Priority) = countywide two-way T/G for broadcasting emergency traffic. 11 E 3 OAK (3 Oaks EMS) 11 EMED 1 (Medic 1 EMS) 39 EPRIDE/11 ECEMS (Pride Care EMS) 11 ESMCA (SMCAS EMS) 11 E 911 (County EMS) = proposed future countywide two-way T/G for mobilizing EMS. 11 F 911 (County Fire) = countywide two-way T/G for mobilizing Fire/MFR/EMS. 11 FG 1, 11 FG 2, 11 FG 3, 11 FG 4, 11 FG 5 (Fire Ground) = countywide two-way T/G’s assigned by Dispatch as they are available for public-safety units to mobilize and operate fire scene. 11 UIC 1, 11 UIC 2, 11 UIC 3 (Unified Incident Command) = countywide two-way T/G’s assigned by Dispatch, as they are available, to mobilize and conduct multi-disciplined/jurisdictional on-scene Command at a specific event (rescues, multi-vehicle accidents, storms, AVI, etc). 11 SPEV 1, 11 SPEV 2 (local Special Event) = countywide T/G’s assigned by Dispatch as they are available, for participants involved in short term (<one day) events (parades, carnivals, etc. ). 7 TAC 51 D, 7 TAC 52 D, 7 TAC 53 D, 7 TAC 54 D, 7 TAC 55 D (Tactical) = 700 MHz digital NPSPAC (National Public Safety Planning Advisory Committee) channel, for radio-to-radio talking in immediate area; ideal for on-site (off-network) fire-ground tactical communicating. 8 TAC 91 D, 8 TAC 92 D, 8 TAC 93 D, 9 TAC 94 D (Tactical) = 800 MHz analog NPSPAC (National Public Safety Planning Advisory Committee) channel, for radio-to-radio talking in immediate area; ideal for internal (off-network) fire-ground tactical communicating. EVENT 01 (Site-Trunking Mode) = default back-up T/G for towers that become isolated from the MPSCS wide area network. 800 MHz radios switch to Zone G, EVENT 01 to talk locally. 37

F – Dispatch Protocols Typical Paging Protocol • VHF paging will be maintained in Berrien County until all agencies have MPSCS coverage, or December 31, 2022, whichever comes first. VHF agencies will continue to be paged in the same manner. • MPSCS Fire/EMS agencies will be paged simultaneously, with the same broadcast message over 11 F 911 (countywide Fire/EMS). Priority incidents will include broadcast over the appropriate county wide shared area Law talk-group, and 11 P 911 (Priority). NOTE: if a VHF agency is also prescribed as automatic mutual-aid, their mobilization will be performed separately over the VHF “Simulcast” system. This is primarily because conventional VHF requires “tones” to be broadcast over the airwaves to “wakeup” the pager first. MPSCS allows for one broadcast message to be delivered simultaneously over pagers and shared two-way T/Gs. • Fire/Public-Safety departments operating on MPSCS field radios will be automatically assigned to respond over one of the five county wide two-way Fire Ground talk-groups during the paging phase. Responding public-safety and Fire station units will both respond to the scene, and conduct fire ground operations from that same F/G T/G. • Once the I/C has determined all necessary resources are on-scene (first 15 -20 mins. ), the I/C will advise that the scene is “under control. ” Dispatch will acknowledge the I/C and give the command a name (i. e. Cass St. Command, etc. ), and be released from FG monitoring. The I/C will request anything further from Dispatch by calling on 11 F 911 or 11 P 911. • NOTE: MPSCS field radio rescuers should determine beforehand, if radio coverage inside larger local buildings is marginal; it is highly recommended that those operations be conducted over 800/700 MHz 8 TAC 91 D or 7 TAC 51 D series Tactical channels, and are recommended default in the “home zone” for field radio template programming. • VHF Fire Department-only responses and fire ground operations will take place on VHF direct Fire Grounds according to current protocol. The Fire I/C will also operate on the assigned “UIC” T/G when participating in multi-discipline/jurisdictional responses. 38

F – Dispatch Protocols Back-Up MPSCS 800 MHz Paging Protocol • For situations when the MPSCS network tower is down and radio/pager devices shows as “site-trunking, ” dispatch will perform a typical page as described above for those pagers still affiliated to the network. • In addition, Dispatch will also page Fire/EMS agencies of jurisdiction, using on-site back-up radios and the “ 11 PG 911” (all-call) T/G, which will alert any pager affiliated with the isolated site. • VHF agencies will be paged from the normal Simulcast system unless the entire system is in “Failsoft” (no network connections), in which case, they would be paged from one or more simplex VHF back-up sites located around the county. 39

G – Pager Template - Generic 40

H – Hands on Activities Hands On 41

Unication Pager Training For Berrien County Fire Responders Questions ? ? ? 42