Understanding Cultural Diversity Health Team Relations
Holistic Care • Definition: Care for the well-being of the whole person.
Family Organization • Nuclear • Extended
Nuclear or Extended • • • Hispanic American Native American Polish American Italian American African American British American
Family Organization Patriarchal Matriarchal
Language • Dominant language in U. S. is ENGLISH • What percent of U. S. population speaks a language other than English at home? • 20% • Health care workers must ask questions to determine the patient’s ability to communicate. • When possible, find a translator.
Techniques for Non-English Speaking Patients • • • Speak slowly and use simple words Use gestures or pictures Use non-verbal – smile and touch DON’T speak louder Learn a few essential words and phrases
Personal Space and Touch • Close contact vs. distant contact cultures Stay out of my space!
Personal Space and Touch • Arab • French & Latin Americans • Hispanic Americans • Gender • European & African Americans • Asian Americans • • Cambodia Vietnamese Middle Eastern Native American
Eye Contact • European Americans • Maintaining eye contact sign of interest and trustworthiness
Eye Contact • What about other cultures?
Gestures • Hand gestures mean different things in different countries. • Health care workers must be sensitive when using hand gestures