Understanding Cultural Diversity Health Team Relations Holistic Care

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Understanding Cultural Diversity Health Team Relations

Understanding Cultural Diversity Health Team Relations

Holistic Care • Definition: Care for the well-being of the whole person.

Holistic Care • Definition: Care for the well-being of the whole person.

Family Organization • Nuclear • Extended

Family Organization • Nuclear • Extended

Nuclear or Extended • • • Hispanic American Native American Polish American Italian American

Nuclear or Extended • • • Hispanic American Native American Polish American Italian American African American British American

Family Organization Patriarchal Matriarchal

Family Organization Patriarchal Matriarchal

Language • Dominant language in U. S. is ENGLISH • What percent of U.

Language • Dominant language in U. S. is ENGLISH • What percent of U. S. population speaks a language other than English at home? • 20% • Health care workers must ask questions to determine the patient’s ability to communicate. • When possible, find a translator.

Techniques for Non-English Speaking Patients • • • Speak slowly and use simple words

Techniques for Non-English Speaking Patients • • • Speak slowly and use simple words Use gestures or pictures Use non-verbal – smile and touch DON’T speak louder Learn a few essential words and phrases

Personal Space and Touch • Close contact vs. distant contact cultures Stay out of

Personal Space and Touch • Close contact vs. distant contact cultures Stay out of my space!

Personal Space and Touch • Arab • French & Latin Americans • Hispanic Americans

Personal Space and Touch • Arab • French & Latin Americans • Hispanic Americans • Gender • European & African Americans • Asian Americans • • Cambodia Vietnamese Middle Eastern Native American

Eye Contact • European Americans • Maintaining eye contact sign of interest and trustworthiness

Eye Contact • European Americans • Maintaining eye contact sign of interest and trustworthiness

Eye Contact • What about other cultures?

Eye Contact • What about other cultures?

Gestures • Hand gestures mean different things in different countries. • Health care workers

Gestures • Hand gestures mean different things in different countries. • Health care workers must be sensitive when using hand gestures