Understanding Business Communication in Todays Workplace Pearson Education

Understanding Business Communication in Today’s Workplace © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 1

Effective Communication • Quicker problem solving • Stronger decision making • Increased productivity • Steadier work flow © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 2

Effective Communication • Stronger business relationships • Clearer promotional materials • Enhanced professional image • Improved stakeholder response © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 3

Communication Challenges in Today’s Workplace • Advances in technology • Vast amounts of information • Communicating globally • Workforce diversity • Team-based organizations © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 4

The Communication Process • Sender has an idea • Sender encodes the idea • Sender transmits the message • Receiver gets the message • Receiver decodes the message • Receiver sends feedback © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 5

Improving Business Communication • Commit to ethical communication • Adopt audience-centred approach • Foster intercultural sensitivity • Improve workplace sensitivity © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 6

Audience-Centred Approach • Understand biases • Consider education • Factor in age • Recognize status • Learn about background © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 7

Improving Intercultural Sensitivity • Recognize differences • Avoid judgments • Polish writing skills • Polish oral skills © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 8

Cultural Context • Physical cues • Environmental stimuli • Implicit understanding © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 9

Cultural Context • High-context culture – Less verbal – Stress on nonverbal and environment – South Korea, Taiwan • Low-context cultures – Stress on verbal – Stress on rules and less on cues – Canada, Germany, the United States © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 10

Ethical Communication • Seek mutual ground • Communicate without judgment • Send honest messages • Respect cultural differences © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 11

Polish Written Intercultural Skills • • • Use plain English Be clear Address correspondence properly Cite numbers carefully Avoid slang, idioms, jargon, and abbreviations • Use short paragraphs • Use transitional elements © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 12

Polish Oral Communication Skills • • • Eliminate noise Look for feedback Speak slowly Clarify with repetition and examples Don’t talk down Use objective and accurate language © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 13

Polish Oral Skills • • • Learn foreign phrases Listen carefully Adapt your style Check for comprehension Clarify what is next Observe body language © Pearson Education Canada, 2005 Business Communication Essentials, Canadian Edition 14