Unconscious Bias Training 1 Unconscious Bias Training House
Unconscious Bias Training 1
Unconscious Bias Training House Rules We’re asking everyone to follow these rules to make the workshop better for everyone • • • Please no laptops open Limit time spent looking at your phone as much as possible Everyone’s input is equally valued Only one conversation at a time (except during subgroups) Some discussions might have to be taken offline in the interest of time - that doesn’t mean they aren’t important This training is not meant to be a lecture, we encourage participation from everyone Expedia Group Proprietary and Confidential 2
Unconscious Bias Training Agenda ● ● ● ● Implicit bias test results Results from the Unconscious Bias Survey Impacts of Unconscious Bias Examples of unconscious bias First scenario video with group discussion Break (5 minutes) Second scenario video with group discussion Methods to overcome unconscious bias Expedia Group Proprietary and Confidential 3
Implicit Bias Test There is no right or wrong answer! Expedia Group Proprietary and Confidential 4
Unconscious Bias Survey Expedia Group Proprietary and Confidential 5
Unconscious Bias Survey Expedia Group Proprietary and Confidential 6
Unconscious Bias @ Work Google Video Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 7
What is Unconscious Bias? Quick judgement Not intentional Internal expectations Create an inclusive culture Expedia Group Proprietary and Confidential This content is from the Microsoft Diversity training (https: //www. microsoft. com/en-us/diversity/training) and is used for non-commercial purposes. 8
What is Unconscious Bias? The human mind takes in 11 million pieces of information per second. How many of those pieces is our brain conscious of? 40 4 million? 4000? 40? Expedia Group Proprietary and Confidential This content is from the Microsoft Diversity training (https: //www. microsoft. com/en-us/diversity/training) and is used for non-commercial purposes. 9
Impacts of Unconscious Bias Engagement Innovation Understanding Customers Financial Results Expedia Group Proprietary and Confidential This content is from the Microsoft Diversity training (https: //www. microsoft. com/en-us/diversity/training) and is used for non-commercial purposes. 10
Impacts of Unconscious Bias Expedia Group Proprietary and Confidential 11
Examples of Unconscious Bias Brainstorming: Examples of Unconscious Bias What could some forms of unconscious bias be? Expedia Group Proprietary and Confidential 12
Examples of Unconscious Bias Expedia Group Proprietary and Confidential 13
Examples of Unconscious Bias Some Types of Unconscious Bias “Halo” or “Horns” Effect “Just Like Me” Effect Recency Effect “Pygmalion” Effect Expedia Group Proprietary and Confidential 14
Examples of Unconscious Bias Anchoring Expedia Group Proprietary and Confidential 15
Examples of Unconscious Bias A more detailed example of unconscious bias Expedia Group Proprietary and Confidential 16
Unconscious Bias Scenario Videos Identify and Overcome Unconscious Bias Identify 1 to 3 examples of unconscious bias ● How the bias affected the outcome ● What kind of bias was it? ● What was the intention of the person with the bias? What should the person with the bias have done instead? How could others have intervened to overcome the situation? Expedia Group Proprietary and Confidential This content is from the Microsoft Diversity training (https: //www. microsoft. com/en-us/diversity/training) and is used for non-commercial purposes. 17
Unconscious Bias Scenario Videos Other ways people convey unconscious biases Facial expressions Tone of voice Body language Choice of behaviors Questions and interactions Eye contact Expedia Group Proprietary and Confidential This content is from the Microsoft Diversity training (https: //www. microsoft. com/en-us/diversity/training) and is used for non-commercial purposes. 18
Unconscious Bias Scenario Videos Identify and Overcome Unconscious Bias Identify 1 to 3 examples of unconscious bias ● How the bias affected the outcome ● What kind of bias was it? ● What was the intention of the person with the bias? Were there non verbal signs? What should the person with the bias have done instead? How could others have intervened to overcome the situation? Expedia Group Proprietary and Confidential 19
Unconscious Bias Scenario Videos Expedia Group Proprietary and Confidential 20
Methods to Overcome Unconscious Bias 1. Structure for success 2. Measure results 3. Evaluate subtle messages 4. Hold everyone accountable Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 21
Methods to Overcome Unconscious Bias 1. Structure for success What does success look like? Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 22
Methods to Overcome Unconscious Bias 1. Structure for success Why? Expedia Group Proprietary and Confidential 23
Methods to Overcome Unconscious Bias Applicant: Brendan, Greg, Emily & Anne Applicant: Tamika, Aisha, Rasheed, & Tyrone Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 24
Methods to Overcome Unconscious Bias Structured Interviews Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 25
Methods to Overcome Unconscious Bias 1. Structure success 2. Measurefor results You can’t improve what you can’t measure. Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 26
Methods to Overcome Unconscious Bias 5 -10% Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 27
Methods to Overcome Unconscious Bias 1. Structure success 3. Evaluatefor subtle messages Recognize the power of signals. Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 28
Methods to Overcome Unconscious Bias Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 29
Methods to Overcome Unconscious Bias 1. Structure for success 4. Hold everyone accountable Empower everyone to call out unconscious bias. Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 30
Methods to Overcome Unconscious Bias ● Create a culture of calling out unconscious bias ● Make others justify decisions ● Make decisions collectively Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 31
Methods to Overcome Unconscious Bias 1. Structure for success 2. Measure results 3. Evaluate subtle messages 4. Hold everyone accountable Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 32
Methods to Overcome Unconscious Bias Be mindful of your Biases & Take action Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 33
Methods to Overcome Unconscious Bias Thank You! We are eager to hear your feedback 1. Structure for success 2. Measure results 3. Evaluate subtle messages 4. Hold everyone accountable Expedia Group Proprietary and Confidential This content is from rework. withgoogle. com (the "Website") and is used for non-commercial purposes in accordance with the terms of use set forth on the Website. 34
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