UGBS 101 Introduction to Business Administration Session 10

UGBS 101 Introduction to Business Administration Session 10 –Managing human resource Lecturer: Dr. Daniel Quaye, UGBS Contact Information: danquaye@ug. edu. gh College of Education School of Continuing and Distance Education 2014/2015 – 2016/2017

1. The Staffing Plan Setting the objectives (a) Number of staff (b) Job Descriptions Dr. Daniel Quaye, UGBS Slide 2

Cont. Staffing plan (i) (ii) (iii) (iv) The job title Job identification Job duties Job specifications Dr. Daniel Quaye, UGBS Slide 3

Job Requirements A Position Description for a corporate Loan Assistant POSITION DESCRIPTION FUNCTIONAL TITLE: Corporate Loan Assistant DEPARTMENT: Corporate Bank JOB DUTIES: ASSIST LOAN OFFICER PROVIDE LOANS LOCATION: Head Office DATE: June 15, 2009 JOB SPECIFICATIONS: LIASE WITH CUSTOMERS, RECEIVE CASH & CHEQUES, PREPARE ACCOUNTS AND OTHER ASSIGNED RESPONSIBILITIES RELATIONSHIPS: Reports to : Corporate Account Officer A or AA; or Sr. Corporate Account Officer B or BB Subordinate Staff: None Other Internal Contacts: Various levels of management within the corporate Banking Department External Contacts: Major bank customers Dr. Daniel Quaye, UGBS Slide 4

2. Implementing the plan Recruitment (i) Advertisements (ii) Educational institutions (iii) Unsolicited applications (iv) Organizations (Churches) Dr. Daniel Quaye, UGBS Slide 5

3. Interviewing § Establishing the objectives and scope of each interview § Establishing and maintaining rapport § § § Listening § Avoiding questionable approaches Giving information Separating facts from inferences Dr. Daniel Quaye, UGBS Slide 6

4. Selection § “Can do” and “Will do factors” § Mutual expectations § Value systems § Decision strategy (i) Clinical approach (ii) Statistical Approach Dr. Daniel Quaye, UGBS

5. Notification Alerting or informing selected candidates Dr. Daniel Quaye, UGBS Slide 8

6. Orientation • Provides new employees with an understanding of how job performance contributes to the success of the organization. • It also provide new recruits with information on how the services and products of the organization can contribute to society. • It is also used as an opportunity to educate new recruits on the background of the organization as well as future directions of the firm. Dr. Daniel Quaye, UGBS Slide 9

Reading list • Introduction of Business Administration Distance Education Manual- Dr Daniel Quaye. • Madura, Jeff (2007), Introduction to Business Administration, South-Western College Dr. Richard Boateng, UGBS Slide 10