UCL LIBRARY SERVICES Strategic Priorities 2019 22 Dr

UCL LIBRARY SERVICES Strategic Priorities 2019 -22 Dr Paul Ayris Pro-Vice-Provost (UCL Library Services) Co-Chair of the LERU INFO community e-mail: p. ayris@ucl. ac. uk

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 2

UCL LIBRARY SERVICES Library Strategy at http: //www. ucl. ac. uk/library/about/strategy June Hedges User Experience Martin Moyle Systems, Collections & Processes Kate Cheney Staff Equality, Diversity & Inclusion Andy Pow Finance & Management Information Ben Meunier Sustainable Estate 6 Key Performance Area Leads Paul Ayris Communication, Outreach & Open Science

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 4

UCL LIBRARY SERVICES 1. User Experience q UCL has used 5 measures q National Student Survey (NSS) q New to UCL (Newto. UCL) q Student Experience Survey (SES) q Postgraduate Taught Experience Survey (PTES) q Postgraduate Research Experience Survey (PRES) q Most important is NSS q Will form part of TEF (Teaching Excellence Framework) q NSS 2019 q Library (q 19) scored 86% up 1% q Sector average = 88% q Library score was one of the highest scores for all 27 top level NSS questions 5

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 6

UCL LIBRARY SERVICES 2. Staff, Equality, Diversity & Inclusion q Library just awarded Customer Service Excellence accreditation q Assessed against 57 criteria q 2017 Staff Survey in UCL q 88% of respondents said they understood how their work contributes to the Library q Whole staffing complement restructured to reflect Library Strategy 7

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 8

UCL LIBRARY SERVICES 3. Finance & Management Information Institution FTE Students Total Gross Library spend baseline as % of total Univ. expenditure Total Information spend per student FTE UCL 34, 785 £ 27, 499, 251 1. 7% £ 289 RLUK MEAN 21, 072 £ 12, 638, 613 1. 8% £ 256 Imperial 17, 050 £ 12, 744, 240 1. 5% £ 433 King’s London 27, 425 £ 13, 943, 325 1. 6% £ 247 Oxford 20, 735 £ 46, 677, 286 1. 5% £ 422 Cambridge 19, 580 £ 31, 180, 828 1. 2% £ 491 Edinburgh 30, 450 £ 16, 792, 407 1. 5% £ 276 Manchester 37, 280 £ 23, 238, 606 2. 1% £ 290 SCONUL Strategic Benchmarking Data 2017 -18 9

UCL LIBRARY SERVICES 3. Finance & Management Information Institution Total loans excluding renewals Staff spend (incl. LW) per FTE student Full text article requests E-Book section requests UCL 382, 983 £ 345 10, 395, 448 6, 273, 250 RLUK MEAN 248, 723 £ 250 5, 179, 481 5, 630, 318 Imperial 105, 393 £ 266 6, 464, 840 1, 747, 385 King’s London 218, 300 £ 211 7, 130, 888 8, 002, 390 Oxford 577, 468 £ 1, 081 9, 487, 339 10, 299, 966 Cambridge 375, 795 £ 781 10, 006, 725 4, 590, 531 Edinburgh 448, 184 £ 240 10, 237, 560 9, 024, 231 Manchester 266, 282 £ 281 11, 001, 248 9, 511, 569 SCONUL Strategic Benchmarking Data 2017 -18 10

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 11

UCL LIBRARY SERVICES 4. Systems, Collections and Processes May 2019 64% of UCL modules have online reading lists 12

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 13

UCL LIBRARY SERVICES Student Centre 14

UCL LIBRARY SERVICES Student Centre (2) 15

UCL LIBRARY SERVICES Student Centre (3) 16

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 17

UCL LIBRARY SERVICES Alternative Publishing Platforms 231 countries 2 million UCL Press downloads since June 2015

UCL LIBRARY SERVICES Most-downloaded books (Apr 19) 319, 902 94, 446 72, 232 67, 125 60, 358 Since March 2016 Since Sept 2016 Since March 2016 Since January 2018 Since August 2016

UCL LIBRARY SERVICES Content q Library Strategy q 6 Key Performance Areas 1. User Experience 2. Staff, Equality, Diversity and Inclusion 3. Finance & Management Information 4. Systems, Collections & Processes 5. Sustainable Estate 6. Communication, Outreach and Open Science Plaster Relief by John Flaxman, Flaxman Gallery, UCL q Conclusions 20

UCL LIBRARY SERVICES Conclusions q Library Strategy fully aligned with UCL 2034 and institutional strategies q Customer Service Excellence is a key thread q UCL pioneering Open Science approaches in Europe 21