UCL LIBRARY SERVICES Measuring success in delivering the

UCL LIBRARY SERVICES Measuring success in delivering the Library Strategy Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief Executive, UCL Press President of LIBER (Association of European Research Libraries Chair, LERU Chief Information Officer community (League of European Research Universities) e-mail: p. ayris@ucl. ac. uk

UCL LIBRARY SERVICES Structure q Why measure q What to measure q Operating Plan q Indicative Measures q Conclusion King’s Cross Station, London

UCL LIBRARY SERVICES Structure q Why measure q What to measure q Operating Plan q Indicative Measures q Conclusion King’s Cross Station, London

UCL LIBRARY SERVICES Why measure? q Question: Why do we need budgets? q If UCL had limitless money, then no budgets would be necessary q Departments could spend as much as they like q Universities do not have limitless funds q Budgets q Identify priorities q Enable Departments to offer best value for money

UCL LIBRARY SERVICES Structure q Why measure q What to measure q Operating Plan q Indicative Measures q Conclusion King’s Cross Station, London

UCL LIBRARY SERVICES The Mappa Mundi '. . . it is without parallel the most important and most celebrated medieval map in any form, the most remarkable illustrated English manuscript of any kind, and certainly the greatest extant thirteenth-century pictorial manuscript. ‘ Christopher de Hamel Mappa Mundi

UCL LIBRARY SERVICES What to measure? q Do you measure q What interests you? q Only what you can measure? q. Be informed by what other people measure – benchmark?

UCL LIBRARY SERVICES What to measure? q Measuring performance against Strategy and Implementation Plans is the most important thing q Everything the Library does has to contribute to the institutional Strategy q If it doesn’t, we should not be doing it St Michael, by John Flaxman, UCL

UCL LIBRARY SERVICES Structure q Why measure q What to measure q Operating Plan q Indicative Measures q Conclusion King’s Cross Station, London

UCL LIBRARY SERVICES Operating Plan q Strategy identifies the Library’s academic Mission and Vision q Operating Plan identifies how these are delivered q Maps what needs to be done against available resources q Staff q Time q Money q Space

UCL LIBRARY SERVICES Operating Instruments q Operating Plan divided into sections linked to the Library Strategy q 5 Key Performance Areas q Research Support q Student Experience q Support for Healthcare q Space Management q Widening Participation and Public Engagement q With Key Performances Indicators (measures) against each

UCL LIBRARY SERVICES Structure q Why measure q What to measure q Operating Plan q Indicative Measures q Conclusion King’s Cross Station, London

UCL LIBRARY SERVICES Teaching and Learning (= Student Experience) q The Library will work to equip all UCL students and staff (including Library Services' staff) with the skills to navigate their way around and to use resources, developing technologies and new modes of delivering teaching, in line with the UCL Key Skills system. q Sconul statistics (in preparation) show that 68, 061 person-hours of training were received in 12/13, against our baseline of 17, 308 person-hours in 2011/12 q Success criterion for SE 11 of a 25% increase in participation has been met

UCL LIBRARY SERVICES Research Support 2014 -15 2015 -16 2016 -17 Further develop UCL’s digital library to be one of the best digital library offerings from any Russell Group University q Digital Library, Summer 2013 ISBSB 92% satisfaction q London - UCL ranked 2 nd q Russell Group - UCL ranked 3 rd

UCL LIBRARY SERVICES Student Experience 2014 -15 2015 -16 2016 -17 1 RFID introduced into the UCL Main Library and selected site libraries RFID introduced into UCL site libraries according to timetable in detailed Implementation Plan 2 Reading. Lists@UCL achieves 35% coverage for courses listed in Portico Reading. Lists@UCL achieves 50% coverage for courses listed in Portico Reading. Lists@UCL achieves 60% coverage for courses listed in Portico

UCL LIBRARY SERVICES Student Experience q RFID q Implementation Plan, overseen by RFID Project Board, oversees phased implementation of RFID across all library sites q Main Library, Io. A and LASS scheduled for 2013 -14 q Reading. Lists@UCL q Change of measure from one against Moodle data (not sufficiently reliable) to Portico data q Goal for 2014 -15 = 35% coverage q Current success rate is 18% coverage in Reading. Lists@UCL against Portico

UCL LIBRARY SERVICES Space Management 2014 -15 2015 -16 3 Construction of Cruciform Hub is completed Completion of Cruciform Hub 4 Construction of new Bartlett Library and Learning Hub Completion of new Bartlett Library and Learning Hub 2016 -17

UCL LIBRARY SERVICES Green Awards 2012 -13 baseline position Main & Science Royal Free RNID/Ear Institute Orthopaedics Eastman Archaeology Bartlett Child Health La. SS Cruciform Moorfields SSEES Neurology Pharmacy Wickford Silver Award Bronze Award Working Towards Bronze Award Working Towards Bronze Award Did not participate this year Working Towards Bronze

UCL LIBRARY SERVICES Green Awards – Targets for 2013 -14 Main & Science Royal Free RNID/Ear Institute Orthopaedics Eastman Archaeology Bartlett Child Health La. SS Cruciform Moorfields SSEES Neurology Pharmacy Wickford 2013 -14 Gold Bronze Bronze Bronze Bronze 2014 -15 Gold Silver Silver Silver Silver

UCL LIBRARY SERVICES Monitoring for Library Committee

UCL LIBRARY SERVICES Structure q Why measure q What to measure q Operating Plan q Indicative Measures q Conclusion King’s Cross Station, London

UCL LIBRARY SERVICES Conclusion? q Measuring a service’s performance q Is not an exam q Checks the health of an organisation or service q Indicates successes to celebrate q Issues to address q Regular part of good management practice