UCC Case Studies Trish Harris Channel Sales Director

UC&C Case Studies

Trish Harris Channel Sales Director

Trish Harris Channel Sales Director “this afternoon”

UC&C Case Studies • Sulzer Pumps • Girl Scouts of the Green & White Mountains • Rose Villa

Definition - UC&C • Unified communications and collaboration (UC&C) brings together the communications tools that people use daily such as voice, email, instant messaging, presence, click-todial, conferencing and video into a single interface

Before UC&C • • Voice Mail Fax PC Based Attendant Console Meet-me-conference bridges Voice/Data Executive software clients Mobility

Sulzer • Manufacturer of pumping solutions, rotating equipment maintenance and services as well as separation, reaction, and mixing technology • Leading provider in its key markets: oil and gas, power, and water • Serves clients worldwide through a network of over 150 locations

Sulzer Pumps • Compelling application – Meet-me-conferencing • $8, 000. 00 + per month in spend from Sulzer Pump division

Sulzer Pumps Aeonix Server (2)PRI Nortel PRI Gateway PST N 125 Conference resources per Aeonix server

Sulzer Evolution • Sea. Mail – Integrated with Aeonix in same server – Provided all Voicemail and UC functions for all Portland Nortel users • • Voicemail Auto Attendant Voicemail to email Fax mailboxes

Sulzer Pumps Today (4 Aeonix servers supporting 15 sites) PSTN WAN Sulzer MPLS WAN PSTN

Current Sulzer Project • Integration to Lync collaboration suite – Aeonix telephony backbone – Lync control of Aeonix handsets – Presence

Girl Scouts GWM • Merger of two separate Girl Scout regional organizations – 5 sites in 2 states – Largely volunteer organization – 50% of users home based

Girl Scouts of GWM • Compelling applications – Audio Conferencing – Collaboration – Contact Center – Automated outbound dialing – Integration to existing video conferencing

Girl Scouts of GWM

Girl Scouts of GWM • Remote users – Volunteer home based workers – Non-static work force • Licenses – Pool of Aeonix user licenses – Purchased Bria client for each volunteer

Girl Scouts of GWM • Audio Conferencing – Inherent Aeonix meet-me-conferencing bridge – Dedicated bridge number for each member of the staff – Standard meet-me conferencing and outgoing Group call utilized

Aeonix Collaboration Participants window Control window Chat Window Desktop, Document and application Sharing

ACC – Aeonix Contact Center

Value of the Contact Center • Enhanced customer service – Automated call backs • Self service applications • Reporting – Facilitated appropriate staffing • Time of day, day of week • Per campaign – Insight into the value of campaigns • Integration of voice, fax and email

I-Call • i. Call – application for automated notifications integrated into Sea. Mail (voicemail application) – Prescheduled or manually activated – Voice and SMS – Reporting

Rose Villa • Retirement Community – Independent living – Supported services – 24 hour nursing • 22 acres of pocket neighborhood cottages and main street apartment homes • Administrative, maintenance and nursing facilities

Rose Villa • Compelling applications – High availability – Mobility – Manipulation of Caller ID – Custom call routing based on day of week and time of day

Rose Villa Aeonix Servers SB C SIP Trunks PSTN

Other UC&C Tools • • Water cooler Conference room Hall Table clothes and napkins

Q&A