UCAS Update ARC APG 17 February 2017 Kate

UCAS Update ARC APG 17 February 2017 Kate Davidson, Senior Relationship Manager

2017 Results Embargo Zero Breach Culture

2017 Embargo Timetable - tbc SQA JCQ 18: 00 Monday 31 st July 2017 09: 00 Tuesday 8 th August 2017 14: 00 Friday 11 th August 2017 06: 00* Thursday 17 th August 2017 UCAS and Providers are responsible for maintaining the confidentiality, security and integrity of students’ results SQA: Scottish Qualification Authority JCQ: Joint Council for Qualifications

2017 Zero Breach Actions January 2017: HEP Senior Embargo Contacts confirmed March 2017: Embargo training completed April 2017: Embargo workshop at UCAS admissions conference June 2017: Provider ABL embargo agreements signed & returned August 2017: SQA and JCQ Results Embargo: Incident room

Contact Please send your feedback to: • Awardingbodylinkage@ucas. ac. uk

Key findings from the annual HEP satisfaction survey 2016/17 Initial headlines – February 2017

Background Purpose • to understand main sources of satisfaction and dissatisfaction with our products and services, customer service, engagement and communication Participation and respondent profile • 198 survey responses • Main respondents were admissions (70%) and IT colleagues (30%)

Last year – HEPs said, we did Themes of dissatisfaction Action taken Collect and Search Rebuilding of Search and Collection tool as part of the redevelopment of our admissions services. Ease of use of some services Customer centric approach to improving processes, development of new I&A to support usage of products and services, introduction of a service catalogue providing an overview of the wide range of products and services available to customers. Launch of a selfservice technical portal. Some inconsistencies in customer service Improvements to internal staff training and briefings. Adoption of a customer centric culture.

Overall experience of UCAS - highest its ever been! 80% How would you rate your overal expereince of UCAS in the last year ? 77% 78% 75% 70% 65% 16 mentions of ORC 59% 60% 58% 54% 55% 50% 2011 2012 In many respects our experience has been positive, but has been undermined by the launch of ORC. 2013 2014 2015 2016 We have seen a great improvement in the service provided.

Key headline themes Areas of satisfaction Areas of dis - satisfaction Delivery of a successful cycle ORC Customer service ucas. com Confirmation & Clearing MOVEit IT Services Course Collect Communications Data services

Reformed qualifications in UCAS Apply data. Will we be able to identify which qualifications are reformed and which are ‘old’ and how? Initial headlines – February 2017

2017 entry • • Apply phase • • Leaving Qualification data within Apply to minimise the burden on applicants Provider can determine by eg year of award, subject taken, awarding body • Question – would you like a ready reckoner to support you in this? ABL phase • we shall be allocating individual exam level codes to quals reflecting regulatory criteria A 1 Unreformed AS 1 E Reformed AS England 1 N Reformed AS Northern Ireland 1 W Reformed AS Wales A Unreformed A level RE Reformed A Level England RN Reformed A Level Northern Ireland RW Reformed A Level Wales

Moving forward to new Apply • • Going to source our qualification listings directly from qualification regulators, adhering to regulated title (alongside aliases). Also looking at how the schools data set and registration can be enhanced Qualification intelligence – we have started this initiative • Annual qualification provision survey to schools and colleges – currently only England but hope to make it UK wide • Hopefully we can gain early insight into future patterns of provision to help HEPs

How can UCAS better support providers with contextualised admissions?

2017 school performance measures • undergoing significant change in England Wales • Curriculum for Excellence in Scotland already has resulted in changes to the way in which data is reported (this on website already) • Northern Ireland is to commence a review shortly Some metrics, therefore, included in the service will be not be available for the 2018 admissions cycle However continue to produce 2016 data will be available for the 2018 admissions cycle through the UCAS link products Further information - Bulletin 409

Data available in 2018 admissions cycle through the UCAS link products

What have we already done? • Commence cleansing of school and college contact details • Proactive addition of ‘Not Live’ centres • Government department engagement to explore upcoming changes to school performance measures • Kick-started project to understand current usage of the UCAS contextual data service (CDS)

Provider survey findings Does your provider use contextualised admissions? No 26% [CATEG ORY NAME] [PERCE NTAGE] Yes, for all courses 59% But, usage of the current UCAS service is low (20%)… Why? • • Awareness Understanding Mechanics of the service Not pursuing contextualised admissions

Contextual Admissions in New Apply Will have a newly designed service by 2019 Will be a workshop on 4 th April (in Cheltenham) to scope how UCAS might support providers in contextualised admissions Carys Fisher Not only looking at the service but looking also looking at self-declared applicant data (eg Personal statement etc) Policy Executive Workshop at Conference Project led by Carys Fisher - c. fisher@ucas. ac. uk