UAE ICT Survey 2008 August 2010 Overview of

UAE ICT Survey 2008 August 2010

Overview of Project The key objective of ICT Survey 2008 was to measure the status of access to and use of ICT in the UAE. • The surveys: – Allow for a more detailed picture to emerge of the status of ICT in the UAE – Allow the TRA to measure the status of the UAE in terms of the ICT “core indicators” which were developed and endorsed by ITU, OECD, UNCTAD, UNESCO Institute for Statistics, the World Bank, and a range of UN Regional Commissions. – Enable the TRA to benchmark the UAE against any country that also has collected these indicators

Overview of Project – The most comprehensive ICT survey undertaken in region – Project consisted of 7 different surveys conducted over 6 months, covering the following sectors: • • Households Private Sector (which also includes businesses in the ICT sector) Educational Establishments Higher Educational Establishments Public Sector ICT Business Sector Public Internet Access Centers (PIACs) – In all surveys, a sufficient sample size was taken to achieve statistical robustness

Households Sample size: 1350 No. of Interviews: 2 1 Head of Household 1 Household Member

Key Findings - Households ICT in Households 74% of households have at least one computer. 66% of households are connected to the Internet. This rate increases to 83% among Nationals. 87% of household Internet connections are broadband. - This increases to 95% among National households. 72% of individuals accessed the Internet in the last 12 months, although not necessarily from the home

Key Findings - Households Use of ICT Among Individuals Within the Household – Based on TRA statistics, mobile penetration rate had reached 190% by the end of 2008. Penetration is measured by dividing active mobile subscriptions by the UAE total population. – 99 percent of households have at least one mobile phone in the household. – 74 percent have at least 1 computer at home. – 57 percent have a fixed telephone line at home.

Key Findings - Households Use of ICT Among Individuals Within the Household – 96 percent had access to a mobile phone – 72 percent had used the Internet in the last 12 months – 74 percent (aged between 15 and 74) used a computer in their home in the last 12 months

Key Findings - Households Location of Internet Use – Of those who use the Internet, 87 percent accessed the Internet from home. Location of Individuals’ Internet Use

Private Sector Sample size: 1510 No. of Interviews: 5 1 Company Representative 4 Employees

Key Findings – Private Sector Businesses Using the Internet by Type of Connection – 92 percent have some form of Internet connection. Of the different types of connections, Digital Subscriber Line (DSL) is the most popular (48 percent)

Key Findings – Private Sector Businesses with a computer – 97 percent of business have at least 1 computer Businesses with a website – 83 percent have their own website, with a “. ae” domain being the most popular choice Type of Website

Key Findings – Private Sector Online Transactions Online Sales Ø 26 percent have made online sales § Of these businesses, 81 percent received their sales orders using their own web-sites Online Purchases Ø 29 percent have made online purchases § Of these businesses, 79 percent have conducted transaction via web-sites • Businesses were able to select multiple methods of receiving and placing orders via internet • EDI - Electronic Data Interchange.

Educational & Higher Educational Establishments Sample size: 194 & 44 No. of Interviews: 1 Administrator 2 Teachers 4 Students 7

Educational Sectors ICT In Educational and Higher Educational Establishments Ø Most Educational and Higher Educational Establishments are well-endowed with ICT

Educational Sectors Computers In Educational and Higher Educational Establishments Students To Laboratory Computers Ratio Schools Higher Educational 17: 1 3: 1 Mobile Phones Schools Higher Educational Students with at least 1 mobile phone 67% 100% Teachers with at least 1 mobile phone 98 % 92%

Educational Sectors Use of Internet by Students and Teachers in Educational Establishments Schools Higher Educational Students who use the Internet at school 83% 86% Students who use the Internet at home 86% 98% Students who use the Internet from any location 98% 100% Students’ most common Internet activity Entertainment Email Teachers who use the Internet at school 71% 94%

Educational Sectors Students with Technology

Educational Sectors Students’ Use of Technology

Educational Sectors Teachers’ Training in ICT Ø The vast majority of teachers are trained to use ICT for instructional purposes Educational Higher Educational Teachers with specialized training in ICT for instructional purposes 90% 98% Teachers using ICT Tools during instructions 89% 98% Teachers using computers for administrative purposes 92% 99%

Public Sector Establishments Size: 154 No. of Interviews: 7 1 Administrator 6 Employees

Public Sector Establishments Summary of Results Percentage With an Internet Connection 97% Collecting statistics on Customer Satisfaction of their Online Services 66% Staff to Computer Ratio 3: 2 Staff Using computer within last year at work 93% Staff working in ICT related jobs 41% Staff with ICT skills 63% Employees routinely using the Internet at work 86%

Public Sector Establishments Websites Ø 84 percent of Public Establishments have a website with a. ae domain Ø 5 percent of Public Establishments have a website in another domain

Public Sector Establishments Type of Online Services Ø 46 percent of Public Establishments offer online Information Ø 14 percent offer online Transactions Type of Internet Connections Used Ø 97 percent of Public Establishments reported having an Internet connection Ø DSL is the most commonly used (62 percent)

ICT Business Sector Sample size: 403 No. of Interviews: 5 1 Company Representative 4 Employees

ICT Business Sector Organization Level Have a computer 99% With Internet access 99% Have a website 92% Have made online purchases 25% Have made online sales 16% Employee Level Staff Using computer within last year at work 95% Use Internet routinely at work 97%

ICT Business Sector ICT Businesses with a computer Ø 99 percent of ICT businesses have at least 1 computer, as compared to 97 percent in the Private Sector ICT Businesses with a website Ø 92 percent have their own website, compared to 83 percent in total Private Sector Type of Website

ICT Business Sector ICT Businesses with a Network Ø 55 percent of businesses make use of Local Area Network (LAN)

ICT Business Sector Businesses Using the Internet by Type of Connection Ø 99 percent have some form of Internet connection, with Digital Subscriber Line (DSL) being the most popular (70 percent).

ICT Business Sector Online Sales Ø 16 percent of ICT businesses have made online sales (compared to 26 percent in the total Private Sector) Online Purchases Ø 25 percent of ICT businesses have made online purchases (compared to 29 percent in the total Private Sector)

Public Internet Access Centers Sample size: 144 No. of Interviews: 3 1 Company Representative 2 Employees

Public Internet Access Centers Types of PIACs Ø Ø There were over 1, 400 PIACs in the UAE in 2008 86 percent of PIACs are Internet Cafés On average, 57 customers per day visited each PIAC On average, each visit lasts 1. 7 hours

Current ICT Projects Ø The TRA intends to update the ICT indicators on annual basis, as the key objective of ICT Surveys is to measure the access to and use of ICT in the UAE. The surveys: Ø Currently the TRA is conducting 2010 Households and Business Surveys to reflect a more detailed picture of the status of ICT in the UAE.

INTERNATIONAL BENCHMARKS

International Benchmarks – 2007 Data 34

International Benchmarks – 2007 Data 35

International Benchmarks – 2007 Data 36

International Benchmarks – 2007 Data 37