U S General Services Administration Do D GTCC

U. S. General Services Administration Do. D GTCC Smart. Pay 3® Successes Kathy Windsor/Ken Hennessy GSA Smart. Pay Training Forum July 16 -18, 2019

Agenda • • • 2 GTCC Program Update Outcomes/Actions Program Improvements Open Mike Questions and Answers Useful DTMO Links Useful Citi® Links

GTCC Program Update • Smart. Pay 3® Master Contract started 30 Nov 2018 – Thirteen year contract ending on 29 Nov 2031 • Do. D Task Order awarded to Citi. Bank® – Smart. Pay 2 accounts continued into Smart. Pay 3 • New plastic (blue card) issued at natural expiration – All cards (restricted/standard) issued activated – 1 June 2019 • Receipt verification and PIN setup required – Processing platform Total Systems (TS 2) transition – March 2020 3

Outcomes/Actions • Transition of 1. 8 M Individually Billed Accounts on 30 Nov 2018 • Retain current accounts until natural expiration – No mass reissuance – No mass mailings – No mass changes to Defense Travel System (DTS) processing • Cleanup CBA/IBA hierarchy and accounts – NLT 29 May 2019 – Demographics – Delinquency – Credit Balances 4

Outcomes/Actions (continued) • • 5 Communication of way forward to stakeholders Mandate ACH SP 3 rebate payments Use rebates earned to pay GSA Contract City-Pair (CPP) transactions Total Systems TS 1 to TS 2 migration planning Remove “Opt out” of credit score check capability on applications Develop SP 3 training schedules and review content Revise GTCC Regulation, policies, APC, and cardholder guides

Program Improvements • • • Promote Cardholder/APC signup and use of Citi. Manager® self-service Default ATM of $250 for standard and restricted cards Citi Do. D GTCC website updated Reports reviewed/consolidated/revised for SP 3 Higher rebates received than under SP 2 (assuming same spend and payment timeliness) • Automated file transfer DMDC/Citi to maintain hierarchies 6

Program Improvements (continued) • Do. D DTMO/CPM/Citi/Visa collaboration for process improvements • Restricted accounts activation (effective 1 June 2019) – No longer required to deactivate – Do. D average IBA delinquency 2% vs. 50+% restricted accounts – Anticipated to reduce declined transactions (˜ 10%) – APCs should deactivate accounts (standard or restricted) in cases of repeat delinquency or misuse – Stress Intelli. Link® to identify potential misuse 7

Program Improvements (continued) • TS 1 to TS 2 Citi platform Do. D migration – March 2020 • SP 2 charged off accounts can apply for a GTCC • Forms updated/revised for SP 3 – Expedited applications (no fee) in paper form only – Clarify credit score vs. credit check is authorized/pulled – DD Form 2883 Alternate Credit Worthiness Self–Certification – CBA applications online 8

Open Mike Q & A Questions? 9

DTMO Useful Links • SP 3 APC Webpages (Guides, FAQs, Fact Sheets): – https: //www. defensetravel. dod. mil/site/apc. cfm • SP 3 Cardholder Webpages (Guides, FAQs, Fact Sheets): – https: //www. defensetravel. dod. mil/site/cardholder. cfm • GTCC Regulations Jun 2019: – https: //www. defensetravel. dod. mil/Docs/regulations/GTCC. pdf • GTCC Regulations Cardholder Reference Edition Jun 2019: – https: //www. defensetravel. dod. mil/Docs/GTCC_Regulations(Card holder_Reference). pdf 10

Citi Useful Links • Citi. Manager: – www. citimanager. com/login • Do. D Applications, Forms, Resources: – https: //www. citibank. com/tts/sa/federal-government-programadministrators-guides-and-forms/gsa. html • Do. D Cardholder Benefits: – https: //www. citibank. com/tts/sa/federal-governmentbenefits/dod. html 11

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