TYPES OF ACCOMMODATION ACCOMMODATION LODGING FACILITIES FOOD AND

TYPES OF ACCOMMODATION

ACCOMMODATION LODGING FACILITIES FOOD AND LODGING

MOTEL

MOTEL Accommodation intended for people who travel by car Provides lodging for people travelling by car Built next to a road/motorway/highway Free parking facilities/car park or parking lot Overnight accommodation No extra facilities A filling/gas/petrol station

Filling station Car park/parking lot

HOSTEL

HOSTEL Large house where people can stay cheaply for a short period of time Lodging place for young travellers Usually for backpackers Shared-room or dormitory accommodation They often have bunk beds No extra facilities

dormitory backpackers bunk beds

According to the target group and a hotel location: RESORT HOTELS in the mountains/at the seaside, for leisure, complete F&B service COMMERCIAL HOTELS city center/business districts, business travellers, CONVENTION/CONFERENCE HOTELS conference facilities/meeting rooms, audio-visual equipment AIRPORT HOTELS near the airport, for passengers with stopover, transfer service (courtesy van/shuttle bus) CASINO HOTELS high-class clients, entertainment facilities SPA HOTEL need not be located in a spa area, offering non-medical health and beauty treatments (hydro massage, steam baths, mud baths, etc. ) MOTELS

HOTEL SUITE

SINGLE ROOM

DOUBLE ROOM

TWIN ROOM

En suite bathroom

PACKAGE HOLIDAY TRANSPORT ACCOMMODATION MEALS INSURANCE AIRPORT TRANSFER

B&B

HALF-BOARD

FULL-BOARD

ROOM ONLY

HOTEL FACILITIES / AMENITIES BUSINESS FACILITIES ROOM FACILITIES CONFERENCE FACILITIES DINING FACILITIES ENTERTAINMENT FACILITIES LEISURE FACILITIES RECREATIONAL FACILITIES SPORTS FACILITIES

TYPES OF FACILITIES RESTAURANT BANQUETING ROOM COFFEE SHOP TEA SHOP POOL TENNIS COURT GOLF COURSE CONFERENCE HALL FLIPCHART COMPUTER FAX MACHINE MEETING ROOM DISCO TV LOUNGE NIGHT CLUB TELEPHONE MINI BAR

TANGIBLE Ball Key INTANGIBLE T O U C H Love Anger

CORE, INTANGIBLES Ambience Meeting facilities Well-equipped f room Banquet facilities Quality of service Bar

Lounge cocktail lounge TV lounge

Air-conditioner

Courtesy van

Smart key Keyless entry - a guest simply presses a virtual unlock button via an app on your smartphone to open the door.

Different types of tables Dressing table Coffee table Dining table Bedside/night table Writing table

Describing the hotel guestroom The bedroom is well-equipped/fully furnished. There is a mirror… / There are three chairs…. . Guests can find/enjoy……. A comfortable double bed is at guest’s disposal. The bathroom features a hairdryer, bathrobes and slippers. The suite consists of……/It also contains…… The room is equipped with…. /designed in… The walls are decorated with modern paintings. The room overlooks the park.

Compare the rooms!

HOTEL JOBS AND DEPARTMENTS

FRONT-OF-THE-HOUSE Direct contact with customers – the reception, restaurant, cocktail lounge, etc. (receptionist, bellboy) BACK-OF-THE-HOUSE Little or no direct contact with guests – HR department, engineering, etc. (marketing manager, electrician)

HOTEL DEPARTMENTS FRONT OFFICE RESERVATIONS SWITCHBOARD UNIFORMED SERVICE DEPARTMENT HOUSEKEEPING ENGINEERING AND MAINTENANCE SALES AND MARKETING HUMAN RESOURCES (HR)

Identify the jobs

Identify the jobs

Identify the jobs ‘Don’t worry sir, I put you through right away’ _____ ‘Dear madam, I’m calling to make a room confirmation for May 1 st’ ____ ‘I am wondering why you haven’t made the sheets properly’ _____ ‘The room isn’t ready yet, there is a problem with the wall socket’ _____ ‘Sir, how will you be settling your account? In cash? ’ _______ ‘ I parked the limo in the garage ten minutes ago’ _______ ‘I’ll see to the concert tickets this afternoon’ _______ ‘I’ll cook the soup of the day in twenty minutes’ ______ ‘My job is to assign tables to VIP guests, not yours!’ ______ ‘Madam, are you in for ‘Sex-on-the-beach’ tonight? ’ ______

ANSWERS! ‘Don’t worry sir, I put you through right away’ operator ‘Dear madam, I’m calling to make a room confirmation for May 1 st’ reservations agent ‘I am wondering why you haven’t made the sheets properly’ room inspector ‘The room isn’t ready yet, there is a problem with the wall socket’ electrician ‘Sir, how will you be settling your account? In cash? ’ cashier ‘ I parked the limo in the garage ten minutes ago’ valet attendant ‘I’ll see to the concert tickets this afternoon’ concierge ‘I’ll cook the soup of the day in twenty minutes’ chef/cook ‘My job is to assign tables to VIP guests, not yours!’ maitre d’ ‘Madam, are you in for ‘Sex-on-the-beach’ tonight? ’ barman/bartender

Identify the departments ‘May I take your keys and park the car? ’ _______ ‘I’ll change the towels in two minutes. ’ _______ ‘Here is the key, madam. I wish you a pleasant stay’ _______ ‘ Let me start the presentation by introducing the basic hotel facilities and services. ’ ________ ‘ We have short-listed 4 applicants for the position of the concierge’ _______ ‘There must be something wrong with the pipes in the basement. ’ ________

ANSWERS! ‘May I take your keys and park the car? ’ UNIFORMED SERVICE DEPARTMENT ‘I’ll change the towels in two minutes. ’ HOUSEKEEPING ‘Here is the key, madam. I wish you a pleasant stay’ FRONT OFFICE ‘ Let me start the presentation by introducing the basic hotel facilities and services. ’ SALES AND MARKETING ‘ We have short-listed 4 applicants for the position of the concierge’ HUMAN RESOURCES ‘There must be something wrong with the pipes in the basement. ’ MAINTENANCE

HOUSEKEPING MAINTENANCE

Housekeeping jobs EXECUTIVE HOUSEKEEPER is in charge of the whole housekeeping department ROOM ATTENDANTS (CHAMBERMAIDS) change bed linen and towels clean the room, dust the furniture vacuum, polish and tidy the public areas in the hotel fill up the minibar ROOM INSPECTORS make sure that the vacant room is in good condition LINEN ROOM ATTENDANTS provide clean linen, sort and assemble and pack clean linen LAUNDRY PERSONNEL do the laundry and provide dry/cleaning services

Engineering and maintenance jobs – responsible for maintaining the hotel building and grounds ELECTRICIANS CARPENTERS GROUNDSKEEPERS GARDENERS PLUMBERS mend pipes take care of lighting mow lawns fix worn/damaged furniture look after tennis courts/golf courses 6. repair leaky taps/faucets 7. take care of central heating 8. grow and take care of plants 9. make wooden cabinets/shelves, etc. 10. mend switches/wall sockets, etc. 1. 2. 3. 4. 5.

VOCABULARY to maintain = to keep in good condition e. g. It takes a lot of money to maintain a hotel. upkeep maintenance e. g. The upkeep/maintenance of the swimming pool costs a lot. to repair = to fix = to mend e. g. It took 2 days for the plumber to mend/fix the pipes in the kitchen. to renovate e. g. We are going to renovate the hotel next summer. renovation e. g. They think that hotel renovation will last for the next 7 months at least.

Identify the activities to vacuum the floor to spit and polish shoes to rake the garden to mow the lawn to repair the leaky tap to mend/fix a chair to dry-clean clothes to scrub the floor