Two offices to serve our customers Headquarters PO

Two offices to serve our customers… Headquarters … PO Box 1630 * Marion * NC * 28752 828 -724 -4018 * Fax 828 -724 -4019 Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610 828 -459 -1654 * Fax 828 -459 -1658

Corporate Background 2

IEM is a privately held corporation with headquarters in Marion, North Carolina near the beautiful Blue Ridge Mountains. We have been serving industry in Western North Carolina and around the world for over 16 years. 3

Corporate Safety 4

Corporate Safety Officer: Scott Rathbone / Jimmy Brooks Customer Safety: Site visits to safety inspect IEM onsite employees. Twice annual OSHA style inspection performed for regular customers at no cost. Safety Assurance Guarantee: Management Bonus Tied to Safety Performance. Online and onsite Employee Safety Training. Intensive Safety Focus • Daily Toolbox Topic • Weekly Staff Meeting Topic Mission Statement: IEM’s goal is to effectively work safely with no lost time accidents company wide. 5 Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more

Industries Served

Automotive Bakery Cable/Fiber Optics Chemical Electrical Food Furniture Our reputation has been built on excellent customer service to many industrial segments such as the following: Heavy Equipment Hospitals Lumber Medical Metal Finishing

Quarry Recycling Steel Fabrication Textile Water Treatment Wood Products Mining Oil & Gas Packaging Paper Pharmaceuticals Plastics

Division Summary

IEM is a multi-faceted industrial contractor. We understand that the customer is our employer and our commitment to that philosophy is apparent in every job we do. Our different divisions allow us to perform many varied jobs without sub-contracting them. $$$ This allows us to have greater control over each job and in turn give you a better product or service. $$$

Automation Division Construction Division Electrical Division Mechanical Division Project Management Maintenance Contracts Division

Automation Division HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S? #1 Let a company with fantastic staff diversity lead you to success. #2 No proprietary work, programming, or skills knowledge remains hidden with us. #3 You own all the software and there are no hidden passwords and we share our knowledge. #4 IEM service engineers have managed many different projects involving building, mechanical, electrical, and automation trades and we stay all the way; fabrication, installation, start-up, and commissioning.

What can IEM’s Automation group do for you? IEM Engineering can show you how to get the best performance out of monitoring software or implement a control program that will remove operator error and provide your facility with a near hands free process. Do you need a complete turnkey program? IEM specializes in the design of automation equipment, fabrication, integration of complex components, installation and start up of simple and complex systems. IEM has an experienced staff to design and fabricate custom control panels and make upgrades to existing equipment.

Construction Division Planning is customized to the budget and needs of the client. Most importantly, quality, cost control and safety are supremely important to us. What does the customer get from our GC Division? IEM does procurement and submittals for material, shop drawings and scheduling have been tailored to insure smoother execution of on-site construction activities.

Electrical Division How good are we? IEM’s Electrical Division is managed by unlimited license electricians. Do you need electrical personnel on a temporary basis? IEM can supply the people for as long as you need them. How comprehensive is the Electrical group? IEM can take a motor control project from an idea or design, prepare a wiring diagram, determine the components for the enclosure and complete a fully automatic control system for a variety of commercial or industrial applications.

Mechanical Division IEM’s Mechanical Division is a NC based company specializing in machine rigging, removal, relocation, and installation. Process piping for air, water, gas, and steam condensate is a specialty of ours also. Plumbing Heating Ventilation Sheet Metal Welding Process Piping Air Conditioning IEM’s Mechanical Division will guide you through the pitfalls of unnecessary complexity and help you find a balance in sensible design. A more complex system than necessary is more costly to install and maintain.

Project Management Let a company with fantastic staff diversity lead you to success. No proprietary work, programming, or skills knowledge with us. Our success is your success and full knowledge transfer from our skilled workforce is transferred to your staff. IEM experience and our staff diversity give you the best chance for total success on your projects. Project Management … from Foundation to Automation … Total integration of projects big or small!!! Look to IEM for the total, single-source solution. We evaluate the customer’s applications and projects and assemble the optimum number of team members and skill sets. Often we enlist the help of contractors local to your plant, or we can recommend fabricators with expertise for your specific project.

Machine Support Corporate Branding Skills

Employee Skills & Experience Boiler Repair Boring Machines Centerless Grinders Chain Conveyor Systems Chillers CNC Lathes CNC Machine Troubleshooting Compressors Conveyors Drills Dye Machines Gases Heat Treat Furnaces High Frequency Machines Hoist Systems HVAC Hydraulic Presses Induction Braze Machines Injection Machines Inspection Machines Lathes Lift Stations Machine Installation Machine Maintenance Machine Refurbishment Machine Repair Magnetic Separator Machines Mechanical Plumbing Mechanical Air Molding Machines Ovens Pneumatic Presses Pneumatic Conveyors PLC Controls PLC Troubleshooting PLC Upgrades Prototype Machine Building Pump Stations Robot Troubleshooting Silo Material Handling Systems Strapping Lines Test Equipment Washers Water Service

Electrical Skills: Battery Backup Systems and Repairs Communication Systems Computer Bank Terminations Control Drive Repair Electrical Buss Ducts Electrical Piping Electrical Troubleshooting Equipment Control Panels Facility IS Systems and Wiring Facility Switchgear Fire Alarm Systems Installation and Troubleshooting Frequency Drive Stations Install Electrical Services MCC Units Medium Voltage Switchgear Wire Raceways

Allen-Bradley Buchoni Datastream/7 i Deihl Chopsaws Durr Washer Machines Ingersoll-Rand Compressors Fanuc GE Hannafin Hydraulic Presses Hennin CNC Routers Kohler Generators La. Point Boring Machines Mako High Pressure Compressors

Mazak CNC Milling Machines Modicon Okuma CNC Reliance Electric Rosenquest CNC Machines Shora Time Saver Sanders Weining Moulders Wonder. Ware Baltimore / Evapco / Trane York Systems Cooling Towers

Engineering Skills Facilities Engineering Machine and Control Systems Design & Programming Equipment Specification Operating Specifications Electrical Controls Electronics Equipment Modifications Mechanical Pneumatics Hydraulics Auto. CAD Prints for Facilities: -plant layout -equipment layout -electrical layout -plumbing layout

Maintenance Contracts Division

Need a partnership to help your company grow? IEM holds monthly partnership meetings with our customers. IEM facilitates joint problem solving. IEM provides shutdown teams. Do you have variability in workload or a temporary production schedule increase? IEM can staff your plant with expert maintenance personnel for shutdown maintenance, weekend maintenance, short-term, or longterm maintenance personnel. Maintenance is not your core business and you need help with maintenance philosophy?

Staffing Solutions Support Personnel: Clerical Reception Grounds Keeping Sanitation/Housekeeping Supervisors Skilled Personnel: Electricians Mechanics Maintenance Staff: Maintenance Techs Maintenance Managers MRO Purchasing Planners Engineering Personnel: Engineers Engineering Managers Manufacturing Engineers Systems Engineers

Maintenance Program Assistance Implementation of World Class Maintenance Programs Preventive Maintenance Procedure Writing Analytical Maintenance Procedure Writing Implement and Fix CMMS Programs Tool Crib Setup Policy Writing Training Programs

Management’s Role in Driving an Unsuccessful Maintenance Organization… politics…disjointed organizational goals…no/poor objectives IEM knows and understands that maintenance is a process driven by: disciplined thoughts and disciplined actions by disciplined people. Companies are still very much stuck in the rut of reactive maintenance. Why is this so? Because the business processes have failed to keep pace with the rapidly moving technologies.

Plant Manager’s Role for a Successful Maintenance Program The plant manager must create an inter-department working environment in which maintenance can succeed. Plant managers must make production responsible for effective use of maintenance services and hold it accountable. Production’s Role for a Successful Maintenance Program A production department that fails to make equipment available to maintenance for necessary scheduled maintenance so it can meet its production targets undermines overall plant performance. Maintenance Manager’s Role Many feel that a maintenance supervisor with 20 years experience must know what he is about. Yet, the incumbent supervisor, while he means well and is conscientious, may still think the same way he did as a craftsman. “Making the equipment run again” may be his primary objective.

Key Notes for Maintenance Managers: The maintenance team must generate corrective maintenance tasks off the PM’s they perform. Understand that undisciplined maintenance resource management will not change anything. Another obstacle to maintenance success is the traditional image of maintenance professionals--often viewed as "grease monkeys. " To help change this external perception, maintenance professionals need to correct some of their own views that perpetuate this negative view of their profession. Most inspections are completed while equipment is operating because we do not want to waste valuable shutdown/offline time on inspections that could be done on the run.

HOW can we fix your program? 1. Hiring process we use thoroughly screens all prospects through testing. 2. Reporting process is tried and true. IEM requires certain reports and you select from catalog what you want. (See available reporting below. ) 3. Years of staff experience in the maintenance field has resulted in SOP’s for smooth maintenance operation. 4. RCPE (root-cause-problem-elimination) program to reduce machine downtime. 5. Support from a diverse staff that: - prevents extended downtime. - consults with site staff about RCPE issues with no additional costs…………….

Dr. Deming and Maintenance? Dr. Deming’s Fourteen Management Principles are applicable to a good maintenance program: 1. Create constancy of purpose towards improvement of product and service, with the aim to become competitive, stay in business, and to provide jobs. IEM is a PMO. We have standards that our maintenance teams must meet. 4. End the practice of awarding business on the basis of price tag. Instead minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust. IEM wants the total maintenance program. We know we can reduce your downtime through RCPE and better maintenance standards.

5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. IEM has multiple customer’s and this allows discovered improvements to be implemented at all sites as needs permit. We strive to improve our costs and performance so we can satisfy the customer’s needs and expectations. 6. Institute training on the job. IEM offers our maintenance employees skills based training on our website. We currently have 14 modules consisting of 16 classes. 7. Institute leadership. The aim of leadership should be to help people and machines and gadgets to do a better job. Leadership of management is in need of overhaul, as well as leadership of production workers. IEM has the experience to select the right people to change your program for the better.

8. Drive out fear so that everyone may work effectively for the company. IEM hires maintenance crews with a well rounded background and good education that makes them unafraid to work together and make recommendations to improve the maintenance program. 9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service. The IEM maintenance crew is encouraged to work with the customer’s engineering and production personnel.

11. Eliminate work standards (quotas) on the factory floor. Substitute leadership. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership. Unfortunately our business does require MBO. Our leadership objective, you must have a numerical goal, is a target of less than 2% downtime plant wide. The IEM team works with one another, production, and engineering to reduce downtime.

12. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. Remove barriers that rob people in management and in engineering of their right to pride in workmanship. This means inter alia, abolishment of the annual or merit rating and of management by objective, management by the numbers. IEM empowers its employees to make changes and we are huge facilitators and believe in the CI program. We believe the operator knows the machine. We believe the engineer knows his work. We believe the OEM knows their machines better than anyone else and we work within this knowledge.

13. Institute a vigorous program of education and selfimprovement. As IEM learns at our maintenance sites, this knowledge and experience is shared with all our sites. We train our crews on safety. We share safety issues from site to site. Any knowledge gained at one facility to make maintenance improvements is shared as necessary at other maintenance sites.

Have concerns about maintenance staff transition? We will work with you to implement an effective and fair plan. We can blend your crew and our crew. We can assume responsibilities for your existing maintenance crew. We can supply a full staff on (24) hours notice. Approximately (15) years experience per Technician. Includes: Site Manager Supervisor Scheduler and Technicians The main thing is that we will work with you to provide the best solution to make you successful.

SOP’s

Available Maintenance Reporting

1. 0 F Report Cover Sheet (Customer) (Weekly – Monthly - Annual) Report (Week – Month - Year) Date: mm/dd/yyyy 1. Factory Mutual Work Orders Generated: Completed: __ __ OSHA Work Orders Generated: Completed: __ __ Safety Work Orders Generated: Completed: Backlog: __ __ __ 2. 3. Notes: 4. Total Work Orders Generated: Completed: Backlog: Completion Ratio: ____ __% 5. Monthly IEM Labor Costs: $_____ 6. IEM Divisional Project Costs: $_____ 7. RCPE Notes:

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Employee Training

IEM requires all contract maintenance site employees to go through a battery of classes and testing to ensure adequate job performance in addition to experience and college education. We want our customers to get the most expertise for their dollar.

IEM currently has online training and testing for the following: 1. 0 A 1. 0 B 2. 0 A 2. 0 B 3. 0 4. 0 5. 0 6. 0 7. 0 8. 0 9. 0 10. 0 11. 0 12. 0 13. 0 14. 0 Bearing Certification II Shaft Alignment Certification II Coupling Certification Lubrication Certification Belt and Pulley Certification Chain and Sprocket Certification Motor and Gearbox Certification Control Fluid Certification Electrical Certification PLC Certification CNC Certification Robot Certification Watlow Programming Dust Collection Certification

Customers

What sets IEM apart? 24/7 Customer Support!!! Agile Versatile $$$ Cost Savings $$$ Responsive Because we care about our customers. We are employed by IEM but we work for you. IEM will work hard and smart to help ______ exceed their goals.