Two Diagonals The Change Matrix To Change Positive

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Solution Dissatisfaction With the Solution Jonah Not To Change Satisfaction With the Problem Alex Problem Satisfaction With the Problem Here we have the change matrix of the two principals of The Goal; Jonah and Alex © Dr Kelvyn Youngman, May 2012 1

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Problem Satisfaction With the Problem Let’s look at Jonah first, and in particular his satisfaction with the problem – and clearly its not even his problem it is Alex’s © Dr Kelvyn Youngman, May 2012 2

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Problem Satisfaction With the Problem Jonah might have empathised with Alex but the problem belongs to Alex, Jonah has almost an “indifference” © Dr Kelvyn Youngman, May 2012 3

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Solution No Emotion Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Problem Satisfaction With the Problem Also Jonah is indifferent with the solution, that is once again Alex’s issue not Jonah’s © Dr Kelvyn Youngman, May 2012 4

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Solution No Emotion Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Satisfaction With the Problem What Jonah brings to the table is technical knowledge of the problem … © Dr Kelvyn Youngman, May 2012 5

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Satisfaction With the Problem … and likewise technical knowledge of the solution © Dr Kelvyn Youngman, May 2012 6

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Satisfaction With the Problem And this is the diagonal that we take to the cloud, it is about the technicality and mechanics of the issues © Dr Kelvyn Youngman, May 2012 7

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Satisfaction With the Problem What about Alex then? © Dr Kelvyn Youngman, May 2012 8

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion Solution Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Satisfaction With the Problem No Knowledge Well Alex has no knowledge of the problem what-so-ever, Jonah is moving salt-shakers around to try and explain it to him © Dr Kelvyn Youngman, May 2012 9

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Satisfaction With the Problem No Knowledge Equally Alex has no knowledge of the solution © Dr Kelvyn Youngman, May 2012 10

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Dissatisfaction With the Solution Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge What Alex does have is very low satisfaction with the problem! © Dr Kelvyn Youngman, May 2012 11

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Very Low Dissatisfaction Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge And consequently very low dissatisfaction with the solution © Dr Kelvyn Youngman, May 2012 12

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Very Low Dissatisfaction Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge He is “primed” and ready to move © Dr Kelvyn Youngman, May 2012 13

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Very Low Dissatisfaction Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge And this is the diagonal that we take to the cloud, it is about attitudes of being to the issues © Dr Kelvyn Youngman, May 2012 14

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Very Low Dissatisfaction Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge Looking at it another way the two matrices slip over each other and merge into one © Dr Kelvyn Youngman, May 2012 15

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Very Low Dissatisfaction Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge We can’t take “no emotion” and we can’t take “no knowledge” to the cloud because there is nothing there to take © Dr Kelvyn Youngman, May 2012 16

Two Diagonals – The Change Matrix To Change Positive Consequence Negative Consequence Technical Knowledge No Emotion No Knowledge Very Low Dissatisfaction Jonah Not To Change No Emotion Alex Technical Knowledge Very Low Satisfaction No Knowledge We know how the single matrix works for a systemic cloud and now we know why it works as well © Dr Kelvyn Youngman, May 2012 17