Turn 2 us About Turn 2 us The

Turn 2 us

About Turn 2 us

The Need for Turn 2 us • 13 million people in UK living in poverty including almost 4 million children • Each year around £ 19 billion of welfare benefits are unclaimed • 9 in 10 people have no idea that they could be eligible for a charitable grant • If faced with a sudden loss in income – Only 40% of people asked would seek to claim welfare benefits – Only 3% of people asked would seek help from a charitable source (Turn 2 us & You. Gov survey Jan 2010) • Last year we trained over 2, 000 intermediaries to use Turn 2 us tools to help people in financial need maximise their income • We helped 43, 000 people in financial need last year to secure over £ 148 million in welfare benefits and charitable grants

Turn 2 us helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations.

How to access Turn 2 us

www. turn 2 us. org. uk

Turn 2 us Helpline Freephone 0808 802 2000 (9 am-8 pm Monday to Friday) The Helpline Partnership Accredited Purpose: • Source of further support for those that can’t/don’t use website • For public and intermediaries • Language Line and Text Relay offered • Help intermediaries set up and manage their ‘My Turn 2 us’ accounts The Turn 2 us website is also mobile responsive

Benefits checking and applying

Information needed • Details of client’s and partner’s income (where appropriate) • Benefits received and amounts • Savings, investments and other capital • Council tax bill • Rent/mortgage payments • Information about dependents living with the client • Etc. Refer to website for a downloadable checklist for completing a benefits calculation 9

Turn 2 us public Benefits Calculator

Turn 2 us public Benefits Calculator Potential entitlement to benefits listed during the calculation

Turn 2 us Benefits Calculator results • Means-tested benefits and Universal Credit are displayed on the results page • In addition, other sources of help are presented with links to further information – based on the individual’s circumstances

Turn 2 us Benefits Calculator results • Summary of individuals circumstances with links to make changes • Download and print option • Save and email

Turn 2 us Intermediary Benefits Calculator • My Turn 2 us account needed • Accessed through My. Turn 2 us homepage • States you are logged in 14

Turn 2 us Intermediary Benefits Calculator • Options on left to start or edit calculation • Add clients details to store in your account • Search or filter calculations from those completed by yourself or by colleagues in your organisation/ branch • Download & export results 15

Compare results for change in circumstances Compare results for up to three saved benefit checks: • Weekly • Monthly • Annually 16

Applying for benefits • Links to online benefits applications forms, where available • Signposting to services to access forms not available online and for further information and/or advice • ‘Find an Adviser’ service 17

Grants searching and applying

Now you need to add filters that will narrow the results down by selecting them in the dropdown boxes to the left

‘enquire’ means that you can make an enquiry to the charitable fund through Turn 2 us using your Turn 2 us account.

Information and Resources Information: Benefits Grants Managing money Tax Resources: Ask an expert Find an adviser Jargon buster 25

Information and Resources 26

Information and Resources: Find an Adviser 27

Resources • Walkthrough examples • • http: //www. turn 2 us. org. uk/information__resources/useful_tools/learning/walkthroug h_exercises. aspx E-flyers Leaflets, posters E-bulletin Free regional workshops ‘Maximising Income – Benefits & Grants’ • Projects • Facebook http: //www. facebook. com/turn 2 us • Twitter @turn 2 us_org 28