Turban and Volonino Chapter 4 Networks and Collaboration

Turban and Volonino Chapter 4 Networks and Collaboration As Business Solutions Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University Copyright 2010 John Wiley & Sons, Inc. 4 -1

Chapter Outline • 4. 1 Enterprise Networks, Connectivity, and Trends • 4. 2 Network Management, and Collaboration Technology • 4. 3 Wireless, Enterprise Mobility, and IP Telephony • 4. 4 Discovery, Search, and Customized Delivery • 4. 5 Collaboration and Web-based Meetings Copyright 2010 John Wiley & Sons, Inc. 4 -2

Chapter Outline cont’d • 4. 6 Social, Legal, and Ethical Issues • 4. 7

Learning Objectives 1. Describe networks, network standards, and compatibility issues. 2. Describe the impacts of collaboration on business performance. 3. Explain fixed, wireless, and mobile network infrastructures. 4. Understand the influence of search engines and enterprise search. 5. Identify ways to customize search and delivery to increase productivity. Copyright 2010 John Wiley & Sons, Inc. 4 -4

Learning Objectives cont’d 6. Describe the fundamental principles and capabilities of group work technologies. 7. Evaluate the managerial, social and ethical issues be related to the use of network computing. Copyright 2010 John Wiley & Sons, Inc. 4 -5

Figure IT 7 e. U The Business Performance Management Cycle and IT Model Copyright

Networks, Collaboration, and Super Bowl XXXIX Copyright 2010 John Wiley & Sons, Inc. 4

Problems, Options, and Results • Problem – logistic support needed to manage needs of spirited fans, security at 6, 000 events, and coordination of 53 separate government agencies at multiple levels. • Options – real-time Web-based communication and collaboration portal with 1, 900 laptop users connected to the portal. ISM department implemented e. Sponder from Convergence Communications. • Results – incident command team watched on wallsized screen display. Immediate responses to emergencies with instant access to information. Networked and collaboration operations were a success. Copyright 2010 John Wiley & Sons, Inc. 4 -8

Electronic Surveillance • See "The State of Surveillance" article in Business. Week • See

4. 1 Enterprise Networks, Connectivity, and Trends Copyright 2010 John Wiley & Sons, Inc.

Networked Devices • Networked devices are devices that communicate with a network. • Technologies include laptops, PDAs, cell and smartphones, wikis, intranets, and extranets, GPSs, POS terminals, and RFID which allow information to be rapidly collected, processed, shared, and acted upon for competitive survival and advantage taking. • Feature-rich wireless devices make collaboration easier and more productive which indicates a more integrated, always-connected business environment and lifestyle. Copyright 2010 John Wiley & Sons, Inc. 4 -11

Apple – Famous for its Creative Connectivity – i. Phone…… Copyright 2010 John Wiley

Black. Berry – Executive Productivity Enhanced through Wireless Internet Device Black. Berry Bold Be Bold Accept no substitutes. The Black. Berry® Bold™ smartphone embodies elegant design – without sacrificing the features or functionality you expect from a premium smartphone. Find out if the Black. Berry Bold is available in your area by viewing the list below – select your country from the drop-down to learn more Business-friendly software make handhelds more attractive and cost-justifiable to managers & road warriors. Copyright 2010 John Wiley & Sons, Inc. 4 -13

Social Networking Shrinks the World • Social networking via mobile phones is shrinking the world to the size of a small screen. • Micro-blogging is the sending of messages up to 140 characters. • With more than 3 billion mobile handsets in use in the world (1 for every 2 people on the planet) a powerful force for changes in business and collaboration as well as politics and societies have emerged. • News media, universities, public safety, and other organizations are using the technology to deliver information to a wide audience quickly. Copyright 2010 John Wiley & Sons, Inc. 4 -14

Information on Internet Bulletin Boards, Newsgroups, and Social Networking Sites Click to PCWorld Business Center article for more…. Social Networks Go to Work Copyright 2010 John Wiley & Sons, Inc. 4 -15

More Social Network Sites Check out this Business. Week slideshow Radar Networks has developed Twine, which claims to be the first Web 3. 0 social networking site. Copyright 2010 John Wiley & Sons, Inc. 4 -16

Social Networking Sites Can Cause You Problems Anyone can post derogatory information about you anonymously. (See this Washington Post article. ) You can also hurt yourself, as this article shows. Copyright 2010 John Wiley & Sons, Inc. 4 -17

Table 4. 1 Copyright 2010 John Wiley & Sons, Inc. 4 -18

Growth Toward High-Capacity Networks • Advancements in networks, devices, wireless sensor networks are changing enterprise information infrastructures and business environments dramatically and quickly. • Need for physical computers has drastically declined. • IP technology provides access to data, people, or services anytime, anywhere in the world offering universal connectivity. Copyright 2010 John Wiley & Sons, Inc. 4 -19

Bluetooth and Wi. Fi Intelligence Revolution is the trade name for the popular wireless technology used in home networks, mobile phones, video games and more. Copyright 2010 John Wiley & Sons, Inc. 4 -20

IP Networks • Backbone that is driving merger of voice, data, video and radio waves by digitizing content into packets. • Happening on a global scale and changing the way the world conducts its business. • Improved network performance, measured by its data transfer capacity, provides fantastic opportunities for mobile commerce, collaboration, supply chain management, remote work, and other productivity gains. Copyright 2010 John Wiley & Sons, Inc. 4 -21

4. 2 Network Management and Collaboration Technology Copyright 2010 John Wiley & Sons, Inc.

Network Management and Collaboration Technology • Computer networks are the circulatory system of information, communication, or collaboration systems. • Networks provide the means to communicate and deliver/receive information from the growing number of devices used to run an enterprise. • Effective communication is a critical success factor. Copyright 2010 John Wiley & Sons, Inc. 4 -23

Consequences of Bad Planning and Testing Network card crash left more than 20, 000 stranded at LAX in August 2007 • Outage started with malfunctioning NIC on a single workstation on CBP’s LAN • Switch on network crashed • Problem was misdiagnosed • Improper backup system • Outdated technology Copyright 2010 John Wiley & Sons, Inc. 4 -24

Global Business Performance • An enterprise’s network capability depends on proper planning, maintenance, management, upgrades, and bandwidth of the network. • Requires those who need to access the network are equipped with the devices making it possible to do so. • When problems occur, trained staff are critical to ensure quick restoration to the network. Copyright 2010 John Wiley & Sons, Inc. 4 -25

Network Architecture • Critical because it provides the infrastructure for collaborative work within the company and with external partners and customers, regardless location. • Capability and willingness to collaborate depends on a corporate culture that people trust and that gives them the information, tools and authority to plan and make decisions. • Decentralized organizations are often more responsive to opportunities and problems. • Quality of the network and collaboration depend on how effectively network and collaboration capabilities are put to use. Copyright 2010 John Wiley & Sons, Inc. 4 -26

Discovery • • • Portals Commercial (public) portals Affinity portals Mobile portals Corporate portals

Information Portals • Web-based gateway to files, information, and knowledge on a network. • Can include discussion boards, document sharing, and workspaces. • Users can upload presentations or documentation to share. • Corporate, commercial, publishing, and vertical portals are a few of the several types of portals. Copyright 2010 John Wiley & Sons, Inc. 4 -28

Figure 4. 4 United Rentals’ extranet portal. Copyright 2010 John Wiley & Sons, Inc.

4. 3 Wireless, Enterprise Mobility and IP Telephony Copyright 2010 John Wiley & Sons,

Wireless, Enterprise Mobility & IP Telephonby • Mobile multimedia technologies make it possible for business to reinvent the traditional workplace to a virtual one as the business needs change. • Better decisions may be possible due to realtime delivery of wireless communications. Copyright 2010 John Wiley & Sons, Inc. 4 -31

Voice Communication • Two examples of Internet telephony (Vo. IP) Copyright 2010 John Wiley

VOIP Enhances Supply Chain Management Copyright 2010 John Wiley & Sons, Inc. 4 -33

4. 4 Discovery, Search, and Customized Delivery Copyright 2010 John Wiley & Sons, Inc.

Discovery allows users to browse and search data sources, in all topic areas, on the Web. – Search engines – Metasearch engines – Discovery of material in foreign languages Copyright 2010 John Wiley & Sons, Inc. 4 -35

Four Largest Search Engines Google Yahoo Microsoft Network Ask Copyright 2010 John Wiley &

Metasearch Engines Surf-Wax Metacrawler Mamma Copyright 2010 John Wiley & Sons, Inc. 4 -37

Publication of Material in Foreign Languages Translation products include: – Altavista – Google –

What’s in a Wiki? Click Wiki to find out! And don’t forget Wikis in

4. 5 Collaboration and Web-based Meetings Copyright 2010 John Wiley & Sons, Inc. 4

Collaboration refers to efforts of two or more entities (individuals, teams, groups or organizations) who work together to accomplish certain tasks. – Work group – Virtual group (team) Copyright 2010 John Wiley & Sons, Inc. 4 -41

Collaboration…. contd. • • Virtual collaboration Workflow technologies Groupware Teleconferencing Videoconference Web conferencing Real-time collaboration tools Copyright 2010 John Wiley & Sons, Inc. 4 -42

Workflow and Groupware Technologies Copyright 2010 John Wiley & Sons, Inc. 4 -43

Telepresence Systems Copyright 2010 John Wiley & Sons, Inc. 4 -44

Leading Telepresence Systems Cisco Telepresence 3000 Copyright 2010 John Wiley & Sons, Inc. 4

4. 7 Managerial Issues Copyright 2010 John Wiley & Sons, Inc. 4 -46

Managerial Issues • Organizational impacts – primary benefit of technologies is keeping workers connected at lower costs. Mobile & collaborative technologies need to be in place to ensure productivity. • Future of technology support – emphasis on connectivity, communication & collaboration. • Extending organizational boundaries – extranets connect suppliers & customers. • Virtual work & teams – newly defined workplace. Copyright 2010 John Wiley & Sons, Inc. 4 -47

Managerial Issues – cont’d • Single view of truth – silos will ultimately go away. Integration & sharing data will be key. • Social & ethical issues – tools meant to improve productivity will infringe on personal life. Copyright 2010 John Wiley & Sons, Inc. 4 -48

Minicase : Wikis, Blogs, and Chats Support Collaboration at Dr. KW Wikis used in

Copyright 2010 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the Information herein. Copyright 2010 John Wiley & Sons, Inc. 4 -50